Timecounts is an all-in-one volunteer management solution, providing cloud-based access and features for organizing and mobilizing a community. Targeting non-profit, charitable or eventing businesses, Timecounts promises intuitive access for both administrators and indeed public participants, from desktop as well as mobile devices. Signups can be captured and supported via a customizable, branded Community Hub consisting of professionally styled pages that can be shared easily to grow an expanding volunteer base. Application forms can be created quickly with simple drag and drop tools while automating the recording of relationship data, centralized and linked directly to contact profile cards.Those community connections can then be tracked, queried and filtered to generate detailed reports on any area to leverage campaign insights.
In terms of management tools, Timecounts offers a dashboard-based system that includes user-friendly scheduling capabilities. Registered volunteer contacts can be assigned, based on skills and availability, to specific roles and shifts using a color-coded timetable. Volunteers can then have their time validated and credited, new skills approved and even connect to the system via mobile to request or confirm shifts. Built-in communication facilities then include team inboxes to coordinate email correspondences, plus mobile SMS support and the scheduling of automatic reminders.
Our search for the perfect volunteer management system ended with Timecounts!
Used daily for 1-2 years
Reviewed 2018-09-10
Review Source: Capterra
We're using Timecounts to manage a community of over 220 volunteers taking part in a project to digitise the world famous photographic collections of the Courtauld Institute of Art, an independent college of the University of London.
We're using Timecounts to manage a community of over 220 volunteers taking part in a project to digitise the world famous photographic collections of the Courtauld Institute of Art, an independent college of the University of London.
Pros We came to Timecounts after frustrating experiences with other volunteer management systems: simple things like having to run a report to find out who was volunteering that day, or finding that our volunteers simply couldn't find their way around the interface led us in search of something better. Timecounts fits beautifully with our aspirations in every sense: it's logical, looks beautiful, makes tasks such as responding to notifications a pleasure and has some of the most responsive customer service we have encountered.
We particularly love the new Highlights and Insights dashboards that display hours, birthdays, a leaderboard, community growth as well as detailed stats per volunteer over selected time periods. We also love the ease with which Timecounts allows us to communicate with our volunteers; as groups an on a more personal level.
One year in and we have renewed our subscription. That should say it all.
Cons Nothing really. It's been a pleasure to see the software develop over the past 12 months: Amanda and her team clearly have a well thought out development plan for Timecounts. It would be lovely to either style messages with images or, more usefully, see an optional integration with Mailchimp or similar for more detailed messaging options, but this is just being picky!
I have used it for two years with a very large volunteer base (about 350 people). There are 10 Task Coordinators and they all have come to know and love this application. Even our volunteers find it easy to use!
I have used it for two years with a very large volunteer base (about 350 people). There are 10 Task Coordinators and they all have come to know and love this application. Even our volunteers find it easy to use!
Pros TimeCounts is easy to setup and start using within a very short time. The support team is awesome and very willing to work with you and provide training for your team. The online training is terrific and helps to get everyone up to speed quickly.
Cons The ability to customize reports and print them is a weak point in this application. However, I have been assured that they are working on it!
There are so many things we love about Timecounts:
1. Customer rep is amazing to work with! She understands the needs of the user and is always open to feedback. We've felt incredibly supported and heard by her and her team.
2. We're able to store all of our volunteer information through Timecounts, including volunteer contact information, volunteer history, all of our forms, events, etc.
3. We really love how our hub came out. Timecounts made it super easy to customize it so that it could fit our brand and aesthetic. It was also very easy to set our hub up. I did it all by myself and didn't have to rely on our design team at all.
4. How easy it is to organize volunteer information. Tagging allows you to identify different skills, activities or group. For instance, we have a reception tag for volunteers who are great at the front desk. Also, the filter functionality is super helpful.
5. Assignments, Events, and Gatherings make it super easy to coordinate and schedule volunteers. This functionality has been HUGE for us.
6. Messaging also makes scheduling and coordination easy.
Timecounts is still developing a lot of functionality and features, which is exciting! They have a big vision for the future of Timecounts but this means that sometimes, things are still being built. Anytime I've felt like "if only Timecounts had this" I've been able to communicate with the customer rep and in some cases, she's been able to implement my requests. Timecounts is always working towards being better, more user-friendly, and to fit the needs of their users. I highly recommend it!
Pros There are so many things we love about Timecounts:
1. Customer rep is amazing to work with! She understands the needs of the user and is always open to feedback. We've felt incredibly supported and heard by her and her team.
2. We're able to store all of our volunteer information through Timecounts, including volunteer contact information, volunteer history, all of our forms, events, etc.
3. We really love how our hub came out. Timecounts made it super easy to customize it so that it could fit our brand and aesthetic. It was also very easy to set our hub up. I did it all by myself and didn't have to rely on our design team at all.
4. How easy it is to organize volunteer information. Tagging allows you to identify different skills, activities or group. For instance, we have a reception tag for volunteers who are great at the front desk. Also, the filter functionality is super helpful.
5. Assignments, Events, and Gatherings make it super easy to coordinate and schedule volunteers. This functionality has been HUGE for us.
6. Messaging also makes scheduling and coordination easy.
Timecounts is still developing a lot of functionality and features, which is exciting! They have a big vision for the future of Timecounts but this means that sometimes, things are still being built. Anytime I've felt like "if only Timecounts had this" I've been able to communicate with the customer rep and in some cases, she's been able to implement my requests. Timecounts is always working towards being better, more user-friendly, and to fit the needs of their users. I highly recommend it!
We were looking for a volunteer administration system that would work with Social Media and compatible with smart phones. I was delighted when I found Timecounts. I am able to designate a photo for each event that would attract a volunteers attention. With the ability to link one opportunity to social media increased the number of volunteers for the events.
We were looking for a volunteer administration system that would work with Social Media and compatible with smart phones. I was delighted when I found Timecounts. I am able to designate a photo for each event that would attract a volunteers attention. With the ability to link one opportunity to social media increased the number of volunteers for the events.
Pros This site allows you to create attractive custom volunteer opportunities which are compatible with smart devices and social media. I am able to keep in real time contact with my volunteers. I am able to create private events for small groups. Best customer service ever! Any site glitches, which are rare, are fixed in less than 15 minutes.
Cons This software is still under development. The future plans for accommodating group sign up is coming soon. At this point, I work around this until it is fully developed.
Timecounts gives non-profit campaign and event organizers an all-in-one solution for recruiting volunteer communities before mobilizing and tracking activites.
The online, dashboard-based UI supports browser and mobile access, providing intuitive drag and drop features for assigning staff to scheduled events.
Create an attractive and professional Community Hub, comprising pages and application forms for capturing volunteer signup data.
With volunteer activity tracked and linked directly to signup profiles, centralized data can be rapidly searched and filtered to create insight-rich reports.
Communications features for coordinating email and mobile SMS, providing team inboxes for delivering group messages and the ability to send community invites or reminders.
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