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VolunteerMatters Pricing, Features, Reviews and Alternatives

VolunteerMatters product overview

Price starts from

119

Per month

Per Feature

What is VolunteerMatters?

VolunteerMatters is a cloud-based software designed to help non-profit organizations recruit, train and manage volunteers on a unified platform. It enables stakeholders to share various volunteer opportunities on social media platforms and publish project-specific landing pages taken from volunteer recruitment sites including VolunteerMatch and All for Good.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
FAQs/Forum
Email/Help Desk
Phone Support

Training options

Live Online
Documentation
In Person
Webinars
Videos

VolunteerMatters pricing information

Value for money

4.8

/5

11

Starting from

119

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

VolunteerMatters features

Functionality

4.6

/5

11

Total features

32

1 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
Self Service Portal
Third Party Integrations
API
Alerts/Notifications
Customizable Reports
Activity Tracking

Functionality contenders

VolunteerMatters users reviews

Overall Rating

4.8

/5

11

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.82/10
Rating distribution

5

4

3

2

1

9

2

0

0

0

Pros
Our organization loves the ease of creating volunteer opportunities, the option for integrated background checks, and the ability to design the application as we need.
Volunteer Matters works well to create awareness of volunteer opportunities with our organization. It was easy to learn how to administer, and their customer support is very good.
It's user friendly and I was happy with the level of support I received. They were ready to help when I needed it.
Cons
It was a little hard to transition information over from our old system, but even that was at no fault of the program.
There has been no 'kiosk' option to check-in volunteers but I hear that changes are in the works.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

All in One System

Reviewed 2 years ago

We moved our volunteer system from paper to online with VolunteerMatters.

Pros

This software is user-friendly and is ever-changing with feedback from the consumer.

Cons

There has been no 'kiosk' option to check-in volunteers but I hear that changes are in the works.

Vendor response

You'll be happy to know, there is a kiosk option and has been for some time! We'll have your account manager reach out today to provide you with details. :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The customer service and ease of use for volunteers are top notch!

Reviewed 2 years ago

I am so thankful to the support team at VolunteerMatters. [SENSITIVE CONTENT HIDDEN] has helped us set up our new system and allowed us to take as much time as we needed. He answered a million questions that I asked and always followed up when he said he would. I cannot say enough wonderful things about the support staff and how they will bend over backwards to help you.

Pros

We recently upgraded to the newest version of VolunteerMatters and we LOVE how easy it is for volunteers to use. The software is clean and simple. I love having the ability to add graphics to different projects and signing up for a shift is straightforward. Setting up new projects is easy once you get the hang of it and you have control over what and when volunteers can see in the system.

Cons

There's not a ton of customization you can do on your own (aside from graphics and the view for different pages). I wish you could see all the shifts for a project immediately without having to scroll to the month they've been scheduled in. I also wish you could delete multiple shifts or projects at once instead of doing it individually and having to scroll through the months again. All of these are small complaints but if these were fixed it would make our experience a lot better!

Vendor response

Thank you so much for your kind words and feedback. Stay tuned for some new features. We have a new release coming out this week. :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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YMCA of Greater Vancouver

Reviewed 2 years ago

Very positive. Good Customer Service.

Pros

One place for all of our volunteers to got to.

Cons

Compatibility with other software we are using in the organization.

Vendor response

We have many options for integrating with 3rd party systems including Zapier triggers and actions along with APIs and webhooks. We'd love to discuss your integration needs. We'll have your account manager reach out soon! :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great platform for volunteers!

Reviewed 2 years ago

Overall our experience with VolunteerMatters has been great and what really stands out is customer service of the VolunteerMatters team. At any point when a question arises, the VM team is quick to help us and will hop on a call at any time. We've enjoyed our experience with VolunteerMatters and would recommend it to other organizations.

Pros

Our organization loves the ease of creating volunteer opportunities, the option for integrated background checks, and the ability to design the application as we need. It is simple from both the administrator side and the volunteer side.

Cons

The VM software is simple, but as with any software it takes some time to learn the in's and out's of everything it can offer. But once we made sure to set aside time to train our employees and go through the online trainings we discovered that is was fairly simple and offered a wide range of help on their website.

Vendor response

Thank you so much for your awesome review. We are so happy you've discovered so much value with our service. Yay!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great volunteer management system

Reviewed 2 years ago

The overall management of volunteers is getting easier as we continue to build a volunteer base in Volunteer Matters. It has the ability to electronically onboard volunteers through the application, policy sign-off, background check, reference checks, online training, and other credentials. It allows the organization to post what we need, and the volunteers sign up for projects. Volunteers can track their own hours, or it can be set to credit them for a set number of hours for the task they complete. Nice flexibility options are available.

Pros

Volunteer Matters works well to create awareness of volunteer opportunities with our organization. It was easy to learn how to administer, and their customer support is very good.

Cons

Their online classes on how to use the system are extremely helpful in getting familiar with all that the system can do. Some features are administered by Volunteer Matters, rather than being available to the company's administrator. Their customer service is very responsive, so this is a minor "con."

Vendor response

Thank you so much for leaving us a review, Linda! We're glad to hear we're helping bring awareness to your cause.

VolunteerMatters FAQs and common questions

Q. What type of pricing plans does VolunteerMatters offer?

VolunteerMatters has the following pricing plans:
Starting from: $119.00/month
Pricing model: Subscription


Q. Who are the typical users of VolunteerMatters?

VolunteerMatters has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does VolunteerMatters support?

VolunteerMatters supports the following languages:
English


Q. Does VolunteerMatters offer an API?

Yes, VolunteerMatters has an API available for use.


Q. What other apps does VolunteerMatters integrate with?

VolunteerMatters integrates with the following applications:
Zapier


Q. What level of support does VolunteerMatters offer?

VolunteerMatters offers the following support options:
Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support

Common VolunteerMatters comparisons

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