VolunteerMatters Pricing, Features, Reviews & Comparison of Alternatives

VolunteerMatters

Cloud-based volunteer management software

4.77/5 (11 reviews)

VolunteerMatters overview

What is VolunteerMatters?

VolunteerMatters is a cloud-based software designed to help non-profit organizations recruit, train and manage volunteers on a unified platform. It enables stakeholders to share various volunteer opportunities on social media platforms and publish project-specific landing pages taken from volunteer recruitment sites including VolunteerMatch and All for Good.

Features of VolunteerMatters include background checks, monthly audits, email invitations, automated reminders, project management, polls, reporting, and more. Administrators can track volunteers’ projects, assignments, attendance, and work hours on a centralized dashboard. It also offers a portal for volunteers to fill out application forms, upload documents for background checks, view certificates, and undertake training programs.

VolunteerMatters provides an API and Zapier webhooks, which facilitate integration with several third-party platforms. Volunteers can also use the application to apply for multiple programs, update contact or biographical information, prepare schedules, check-in/out of assignments, and provide feedback on projects.

Pricing

Starting from
$199/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
VolunteerMatters screenshot: VolunteerMatters impact metricsA YMCA Case StudyVolunteerMatters screenshot: VolunteerMatters feedback surveysVolunteerMatters screenshot: VolunteerMatters volunteer feedbackVolunteerMatters screenshot: VolunteerMatters work shifts

VolunteerMatters user reviews

Excellent
9

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.5
  4.4
  4.9
Megan Klomp

All in One System

Used daily for 2+ years
Reviewed 2020-10-19
Review Source: Capterra

We moved our volunteer system from paper to online with VolunteerMatters.

Pros
This software is user-friendly and is ever-changing with feedback from the consumer.

Cons
There has been no 'kiosk' option to check-in volunteers but I hear that changes are in the works.

Response from Closerware


You'll be happy to know, there is a kiosk option and has been for some time! We'll have your account manager reach out today to provide you with details. :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Dana Strothenke

The customer service and ease of use for volunteers are top notch!

Used daily for 2+ years
Reviewed 2020-10-23
Review Source: Capterra

I am so thankful to the support team at VolunteerMatters. [SENSITIVE CONTENT HIDDEN] has helped us set up our new system and allowed us to take as much time as we needed. He answered a million questions that I asked and always followed up when he said he would. I cannot say enough wonderful things about the support staff and how they will bend over backwards to help you.

Pros
We recently upgraded to the newest version of VolunteerMatters and we LOVE how easy it is for volunteers to use. The software is clean and simple. I love having the ability to add graphics to different projects and signing up for a shift is straightforward. Setting up new projects is easy once you get the hang of it and you have control over what and when volunteers can see in the system.

Cons
There's not a ton of customization you can do on your own (aside from graphics and the view for different pages). I wish you could see all the shifts for a project immediately without having to scroll to the month they've been scheduled in. I also wish you could delete multiple shifts or projects at once instead of doing it individually and having to scroll through the months again. All of these are small complaints but if these were fixed it would make our experience a lot better!

Response from Closerware


Thank you so much for your kind words and feedback. Stay tuned for some new features. We have a new release coming out this week. :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kevin Arbogast

YMCA of Greater Vancouver

Used daily for 2+ years
Reviewed 2020-10-19
Review Source: Capterra

Very positive. Good Customer Service.

Pros
One place for all of our volunteers to got to.

Cons
Compatibility with other software we are using in the organization.

Response from Closerware


We have many options for integrating with 3rd party systems including Zapier triggers and actions along with APIs and webhooks. We'd love to discuss your integration needs. We'll have your account manager reach out soon! :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Liz Harris

Great platform for volunteers!

Used daily for 2+ years
Reviewed 2020-10-20
Review Source: Capterra

Overall our experience with VolunteerMatters has been great and what really stands out is customer service of the VolunteerMatters team. At any point when a question arises, the VM team is quick to help us and will hop on a call at any time. We've enjoyed our experience with VolunteerMatters and would recommend it to other organizations.

Pros
Our organization loves the ease of creating volunteer opportunities, the option for integrated background checks, and the ability to design the application as we need. It is simple from both the administrator side and the volunteer side.

Cons
The VM software is simple, but as with any software it takes some time to learn the in's and out's of everything it can offer. But once we made sure to set aside time to train our employees and go through the online trainings we discovered that is was fairly simple and offered a wide range of help on their website.

Response from Closerware


Thank you so much for your awesome review. We are so happy you've discovered so much value with our service. Yay!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Linda Quebec

Great volunteer management system

Used daily for 6-12 months
Reviewed 2020-08-26
Review Source: Capterra

The overall management of volunteers is getting easier as we continue to build a volunteer base in Volunteer Matters. It has the ability to electronically onboard volunteers through the application, policy sign-off, background check, reference checks, online training, and other credentials. It allows the organization to post what we need, and the volunteers sign up for projects. Volunteers can track their own hours, or it can be set to credit them for a set number of hours for the task they complete. Nice flexibility options are available.

Pros
Volunteer Matters works well to create awareness of volunteer opportunities with our organization. It was easy to learn how to administer, and their customer support is very good.

Cons
Their online classes on how to use the system are extremely helpful in getting familiar with all that the system can do. Some features are administered by Volunteer Matters, rather than being available to the company's administrator. Their customer service is very responsive, so this is a minor "con."

Response from Closerware


Thank you so much for leaving us a review, Linda! We're glad to hear we're helping bring awareness to your cause.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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VolunteerMatters pricing

Starting from
$199/month
Pricing options
Subscription
View Pricing Plans

VolunteerMatters is available across 3 pricing tiers: [Basic, Advanced, and Enterprise]. Pricing starts at $199/month and scales with each tier, outlined below:

Basic - $199/month for up to 5 Admins and 500 Volunteers
Advanced - $599/months for up to 25 Admins and 2500 Volunteers
Enterprise - Please contact Closerware directly for pricing information.

VolunteerMatters features

API
Activity Dashboard
Customizable Branding
Employee Onboarding
Reporting & Statistics
Self Service Portal
Third Party Integration

Activity Tracking (287 other apps)
Applicant Tracking (340 other apps)
Automatic Notifications (420 other apps)
Customizable Reporting (315 other apps)
Data Import/Export (317 other apps)
Employee Database (327 other apps)
Employee Management (375 other apps)
Employee Portal (272 other apps)
Employee Self Service (266 other apps)
Performance Management (272 other apps)
Real Time Reporting (279 other apps)
Recruitment Management (300 other apps)
Reminders (285 other apps)

Videos and tutorials

Additional information for VolunteerMatters

Key features of VolunteerMatters

  • Communication Tools
  • Member Directory
  • Membership Management
  • Volunteer Recruiting
View All Features