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Cloud-based volunteer management software

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VolunteerMatters Pricing, Features, Reviews and Alternatives

VolunteerMatters FAQs

Q. What type of pricing plans does VolunteerMatters offer?

VolunteerMatters has the following pricing plans:
Starting from: $1890.00/year
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of VolunteerMatters?

VolunteerMatters has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does VolunteerMatters support?

VolunteerMatters supports the following languages:
English


Q. Does VolunteerMatters support mobile devices?

VolunteerMatters supports the following devices:
Android, iPad, iPhone


Q. Does VolunteerMatters offer an API?

Yes, VolunteerMatters has an API available for use.


Q. What other apps does VolunteerMatters integrate with?

VolunteerMatters integrates with the following applications:
Zapier


Q. What level of support does VolunteerMatters offer?

VolunteerMatters offers the following support options:
Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support

VolunteerMatters product overview

Price starts from

1890

Per year

Other

What is VolunteerMatters?

A VolunteerMatters subscription provides software for established volunteer programs looking to take it to the next level. Whether they have 200 or 200,000 volunteers, most nonprofits with would love to streamline, grow, or get more out of their volunteer programs but they're stretched thin managing what they already have.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
FAQs/Forum
Email/Help Desk
Phone Support

Training options

Live Online
Documentation
In Person
Webinars
Videos

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Starting from

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Why am I seeing this?

VolunteerMatters pricing information

Value for money

4.7

/5

36

Starting from

1890

Per year

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

VolunteerMatters features

Functionality

4.5

/5

36

Total features

36

1 categories

Most valued features by users

Activity Dashboard
Self Service Portal
Third-Party Integrations
Alerts/Notifications
Reporting & Statistics
API
Customizable Reports
Reminders

Functionality contenders

VolunteerMatters users reviews

Overall Rating

4.9

/5

36

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.17/10
Rating distribution

5

4

3

2

1

31

5

0

0

0

Pros
Our organization loves the ease of creating volunteer opportunities, the option for integrated background checks, and the ability to design the application as we need.
Volunteer Matters works well to create awareness of volunteer opportunities with our organization. It was easy to learn how to administer, and their customer support is very good.
It's user friendly and I was happy with the level of support I received. They were ready to help when I needed it.
Cons
I wouldn't say I have anything I necessarily dislike. As I learn more about Volunteer Matters, I may have some suggestions of things to add, but nothing that I outright don't like.
It was a little hard to transition information over from our old system, but even that was at no fault of the program.
There has been no 'kiosk' option to check-in volunteers but I hear that changes are in the works.

Overall rating contenders

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Nina L.

Museums and Institutions, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Thank you volunteer matters!

Reviewed 4 months ago

The Pavek Museum’s current volunteer program is only about two years old. Initially, we used Sign Up Genius. However, we recognized that as the program grew, we would require volunteer management software capable of handling more tasks beyond shift sign up such as tracking hours, generating reports, and creating more specific project roles. Our [sensitive content hidden] had previous experience with...

Pros

I like that we can use Volunteer Matters for both recruitment/applications, training, and hours tracking. It has saved me so much time and made my work life much easier to manage as our volunteer program grows

Cons

I wouldn't say I have anything I necessarily dislike. As I learn more about Volunteer Matters, I may have some suggestions of things to add, but nothing that I outright don't like.

Vendor response

Thank you for being a great customer and thank you for this wonderful review :)

CC
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Curtis C.

Nonprofit Organization Management, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Volunteer Management Tool

Reviewed 2 years ago

The largest benefit is having all volunteer data in one location. With 19 locations, we were previously using different methods across the Association. VolunteerMatters has given us the tool to be able to house everything in one location and make the experience for volunteers the same no matter which location they engage at

Pros

Scheduling and hours tracking to make sure that we are managing volunteers to be the most effective in support of our programs and our organization as a whole

Cons

There are a few features that would be nice to have for both the administrative and end-user aspects. But having said that, the team at VolunteerMatters is great to work with and open to listening to thoughts/ideas/suggestions that may help improve their platform

Vendor response

Thank you Curtis! We love our YMCA customers. We are so grateful to be working with such a great organization. Thank you for such an awesome endorsement for larger volunteer organizations that have distributed requirements across an enterprise of locations and departments. We like the hard stuff. We are weird like that :P

NC
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Nikki C.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Happy to be with VolunteerMatters

Reviewed 10 months ago
Pros

Ease of use for volunteers and admins, updates to the software are seamless, customer support is the best I've ever experienced, development is open to new/improved features

Cons

Finding subject matter in online support doc's can be cumbersome.

SA
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Sunshine A.

Government Administration, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Easy, Breezy, VolunteerMatters

Reviewed 10 months ago

Overall, VolunteerMatters has been a vast improvement in volunteer management for our city. We are successfully registering new volunteers and keeping track of our hours to report to our governing boards. If a problem arises, we know we will get personal support that will work with us to find a solution.

Pros

The team at VolunteerMatters made what could have been a very time consuming and stressful migration of volunteer management systems a breeze. We were assigned a very kind and helpful staff member to help us learn and troubleshoot during our set up phase, and we were able to learn the system very quickly.

Cons

While the pros far outweigh the cons, there is still room for improvement with VolunteerMatters. In cases like the volunteer shift check in/out process, there could be more admin control created for when accidents happen like volunteers forgetting their VolunteerMatters password or simply forgetting to check in or out. In cases where forgetting happens, the admin cannot manually complete the check in/out, but can only enter the total number of hours worked (which puts more on the admin's plate!).

SB
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Samantha B.

Military, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

We love VolunteerMatters!

Reviewed 10 months ago

Exceptional! Everyone I've met/spoken with at VolunteerMatters has been amazing! They're helpful, friendly, and very easy to work with! The platform is everything we need and more to manage our Volunteer base.

Pros

VolunteerMatters is so customizable and works really well for us. We are able to easily manage 500+ active Volunteers while maintaining different credentials, contacts, sites, and projects. Their support team is very responsive and helpful! [sensitive content hidden] has provided exceptional monthly training and has shown me how to use a lot of the features to make things even easier!!

Cons

The Advanced Contact search I think is sometimes difficult to use.

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