VisualSP Reviews

I love the fact that the content can be customized

I honestly didn’t find anything missing! Loved all features!

Being able to get support throughout all the Microsoft 365 services because the tool follows you everywhere you go is a great idea! This tool has helped support staff in answering the burning questions they had about Microsoft and reduced the cost and time spent creating IT Support Tickets through the IT Support Portal.

I cannot fault VisualSP in any way, because every time I had a request to improve the tool for the Organisation, the VisualSP has always proposed a solution that resolves any situation I had, so kudos the Dev Team!

Training content is displayed as per context and it is accessible in the same application.

We didn't purchase premium license, so in case of changes in any help configuration I had to manually import them in all site collections

Hi Muhammad, thanks for the great review. Some of the other benefits to a Premium subscription include the ability to create custom help items and view user analytics, all at a price that beats the competition.

The team at VisualSP is very helpful and makes themselves easily available to assist. The software is intuitive.

Not so much to do with the product, but the training space is so broad with so many teams involved and so many products available, that it's hard to get buy in.

Hi Michael, we're glad you had a positive experience with our team. We take customer support very seriously at VisualSP and even offer a daily Office Hour, where we have a live Teams channel open to answer your questions.

IN context help is a very helpful feature for end users.

I have no specific concerns about this product. This work great with SharePoint.

Hi Lilamaya, we're happy that you found in-context help to be very helpful for your end users. The ability to create in-context help is one way we differentiate ourselves from the out-of-the-box support that you will find with many software products.

The implementation of M365 solutions in very complex, but from a technology standpoint it is straightforward. It is not the software that causes problems, it is the lack of training and planning for change that is the main risk to project failure. VisualSP helps reduce this risk by forcing organizations to think about training across the enterprise. It provides a framework for the training department and others charted with the success of the project to really think about the needs of the end users.

The implementation of VisualSP can be tricky for those who have not done it before. Luckily their support team is fantastic.

Hi Jim, we agree with you that, not only are M365 solutions very complex, but pretty much all technology is complex. That is where VisualSP really shines because you can use our application anywhere. VisualSP isn't restricted to the M365 stack, but rather can be used with any web-based application such as SalesForce, ServiceNow, and Workday (plus many, many others)!

Excellent experience with Visual SP. What I like most is It's an easy-to-use and full-featured user support platform that is built to help employees be more productive.

Well, I haven't seen any missing features yet.

Initial Integration with Dynamics is easy to install as it is simply a plug-in on the browser. Contextual and Onboarding-specific help items are great. It's also not intrusive to the Dynamics user experience.

Content creation interface options could be a little smaller, but I may just need to zoom out of my browser. Being able to pin the window and Help Items would be helpful so you don't have to keep closing out of the Help Item to complete a step.

Hi Rob, thanks for your review. We're very excited about how well our product integrates with Dynamics. We have been able to overcome a hurdle that many other applications grapple with, and that is interacting with objects within an iFrame. With VisualSP, you are now able to attach inline help and walkthrough steps to elements within an iFrame, a HUGE win for our customers.

The training module is the most useful for our organization

Really nothing I can think of here. The software works great, the chrome extension is very useful

Hi Kabir, thanks for the great review! Our browser extensions are very popular (available in Chrome, Edge, and Firefox), but customers can also deploy our application as a custom action within SharePoint with a simple Installation Wizard or PowerShell script. We try to make deploying VisualSP a breeze!

I love the fact that I have the information at my fingertips at all times

More free content on the app would be even better

Thanks for the great review! We're glad you like the free content! We currently have over 1700 help items that are available for FREE with your subscription, and we regularly add new free content all the time.

Tthe platform is really helpful, always available, and allows me to be more self sufficient

Can't think of anything, it all looks good to me

Hi Azmeena, thanks for the great review! All of our content is created by top content providers with years of experience in the different technical stacks we support.

It’s contextual help - that’s where this product adds value to my org. It helps the team continue working and learning.

Can’t think of any - just keep adding more content like you do.

Thanks for the great review! Our ability to create in-context help is really what makes us shine. We're also competitively priced compared to our competitors.

Easy for all staff to download this plug-in. Very clear-cut instructions really helped us all and after that, it helped us onboard to other software.

Nothing to dislike about VisualSP for myself or my colleagues.

Hi Samir, thanks for the great review. Many of our customers use our application for onboarding purposes. It makes the process so much easier and end-users really appreciate the walkthrough tutorials.

This plug-in allows me to easily navigate and find what I need, when I need it!

Honestly, I do not dislike anything about this software.

Thanks for the great review! Providing help at the end-user's moment of need is one of the things VisualSP excels at.

I love how the guide remains hidden until I click on it and then provides me relevant learning materials as I continue to use the app. The content is organized really well with most relevant content on top and others easily found via search

I hope the VisualSP guide can have content for more apps that may not be generally used but that we utilize in our day to day tasks.

Thanks for the great review! You highlighted something that all of our customers love, which is how our Help content is available in-context, meaning you only see the content that is relevent to where you are within your application. In-context help rocks!

I like that the solution can be used in so many ways. Below you'll find some of my highlights: - Replace the Microsoft help icon (?) in the browser by our customized VisualSP help icon. - Available as an extention, inline help and webpart. Thus search options are available from "googling" down to the one right way to approach the issue - Create different types of help items (e.g. connect existing...

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Nothing to mention here. We are very glad that we chose VisualSP.

Hi Callista, thanks for the wonderful review! We're especially proud of how we are able to respond to, and oftentimes partner with, many of our customers when they have great suggestions for enhancing our application. We provide top-tier support no matter where you are in the world!

As a solution developer, when a solution goes into production, I want to move on to the next project. Before VisualSP, I was frequently interrupted with questions from previous solutions, regardless of how many different ways things were documented. Now if there is a new hire, a change, or support issue - everything they need is right in front of them. This does require that I document things since...

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I don’t have any complaints. VisualSP is always rolling out smart new features, and their support is very helpful.

Hi Pam, thanks for the detailed review! VisualSP really shines when utilized as part of a support process. You can cut down on interruptions by creating a help item with the answer to a frequently asked question. Then whenever that question comes up, give the user a link to the help item which will open up the appropriate web page and answers the question in-context.

VisualSP is the most innovative and easy-to-use help platform I've seen. The fact that it is completely customizable with such a wide variety of available functionality makes it the most effective training, onboarding, and communication tool I've ever worked with. What really makes VisualSP stand out is how responsive the company is to feedback, issues, and questions. I always receive a response from...

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Every improvement I've suggested to them has already been implemented or mitigated, so this is a tough question to answer. The only area that could use a little improvement is to get better alignment from Microsoft on a simpler help item grouping strategy, but I know that VisualSP is already working on improving this and we were able to customize ours anyway.

Thanks for the great review! The learning curve for VisualSP is very short compared to many of our competitors. We can have you up and creating your own custom help items after a quick tutorial, but provide functionality that enables you to get as fancy as you want.

It is a great tool for looping people into SharePoint. Whether they're power users or beginners, they can benefit from Visual SP. It also prevents me (the sole SharePoint Admin) from having to repeatedly answer the same question/comment.

It is a little bit clunky. It took some poking around to get the banners/announcements to appear where I needed them. A bit of it was probably user inexperience.

Hi Stacey, thanks for your review! VisualSP provides the best benefit to your organization at the best price. We won't nickel and dime you to death like some of our competitors.

Set up of the product is straight forward. The service we receive is excellent, the performance of the product is good, there are no noticible delays in SP pages loading when using the tool. We've started to use custom help files recently, this is an additional bonus to the core product and one which we didn't fully realise the value of until recently.

We experiencved a few issues when running the wizard deployment tool and had to resort to powershell instead, but that was not a major issue.

Hi Carl, thanks for the great review! The VisualSP application that loads in your browser is very small. It is also configured to load after everything else on the page has loaded so that it doesn't impact the user experience.

VisualSP allows my users to get the contextual help they need at a simple click of a button. Being able to display help items based on the section of the application they are using simplifies the help process. I love that I can create my own help items as needed, create or incorporate help items into a SharePoint widget, and make my own walk-throughs. This software is so customizable and flexible you can do pretty much anything you need with it.

Nothing so far. If there was something that was confusing, or hard to accomplish, VisualSP takes that feedback and improves their product. I have no complaints.

Hi Anissa, thank you for your detailed review! VisualSP began as a SharePoint tool but has evolved into our Ask Vic product that can be used across many different web-based applications. We always try to over-deliver with product features and customer support. Thank you for being one of our valued customers!