Volgistics Pricing, Features, Reviews & Comparison of Alternatives

Volgistics

Software for volunteer recruiting, tracking and coordination

4.52/5 (65 reviews)

Volgistics overview

What is Volgistics?

Volgistics is a web-based software with a user-friendly interface that manages past, current and future volunteers and coordinators. Users can assign and track roles within many types of organizations from small local animal shelters to large international services.

Users can collect information from prospective volunteers using the online volunteer application forms and store it in the Volgistics database. Organizations can track volunteer hours and see which volunteers are signed in and when they sign out, as well as who is scheduled to come in later. Users can look up names and assignments according to agency, program, branch office, department, event, and more.

Coordinators and supervisors can be assigned to one or multiple tasks and then provided with information about assigned volunteers and their schedules. Automatic alerts are sent when schedules are changed and users can communicate with volunteers using various channels, including messaging through the volunteer portal.

With Volgistics, users can customize field names and drop down lists according to their organization, and tailor schedule features and checklist items. The Tickler checklist option allows users to track volunteers’ orientations, health screenings, background checks and evaluations, or if they are eligible for an award. Users can also generate custom reports in PDF or Excel format and have them emailed, printed or saved in the database.
www.volgistics.com

Pricing

Starting from
$9/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Volgistics screenshot: Look up volunteers by name and view their information, history, schedule and more with Volgistics The Basics in VolgisticsVolgistics screenshot: View detailed volunteer history including status, hours and awards with Volgistics Volgistics screenshot: The Volgistics dashboard includes schedule information, hours, messages, news and more Volgistics screenshot: Volgistics' volunteer information center is where volunteers use a PIN code to check-in or check-out

Volgistics reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.1
  4.3
  4.6
Avonte Jackson

Simply the best!

Used daily for 2+ years
Reviewed 2018-01-17
Review Source: Capterra

Pros
I use Volgistics on a daily basis to manage our database of 300+ volunteers. It is the simplest yet most comprehensive volunteer management system that I have used...and I do have direct experience with other systems. Volunteer processing, report generation and database management are very straightforward. On the rare occasion that we need help, the support team is incredibly responsive. Our volunteers love it also. From online applications to self-scheduling, our volunteers have universally given very positive feedback. Volgistics is one of my most important productivity tools. It is great.

Cons
Although there isn't an app, the mobile site works for self-scheduling. To my knowledge, there isn't a mobile site for the "back end" which is what I use primarily. That would be helpful for times that I need to use the system while on the go.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Vickie French

Volunteer Program Comes Alive with Volgistics

Used daily for 2+ years
Reviewed 2016-12-01
Review Source: Capterra

We launched Volgistics August 2014, after taking advantage of the free trial period to experiment with the system. We are very satisfied with the results. As we've become more familiar with the software, we use more of the features. Before we purchased Volgistics as our management tool, we didn't have an integrated system to handle all the county departments that use volunteers. That's all changed. Volgistics brought us into the 21st century. For the first time, we know who all the volunteers are, where they volunteer , what they do, when and for how long. The robust reporting features provide the data we need to manage the program and share the stories about the valuable contributions volunteers make in our community. In June 2015, I took advantage of another offer Volgistics made available and that was to start an administrators users group to share experiences and learn from one another. The group continues to meet monthly and everyone leaves the learning session energized with their newly obtained skills. We use VicNet, VicTouch, and the Docs features. We just launched the text messaging option and look forward to the opportunity that will bring to improve communication. And lastly, Volgistics has a great support team.

Pros
Ease of use, reporting, communication features and continuous upgrades, reasonable cost

Cons
I wish there were more features regarding coordinators. For example, as an administrator I'd like to view coordinator information much like we do volunteers using Set-up, Other options, Volunteer list especially dates entered, last VicNet access, last activity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jerry Hanson

Flexibility, documentation and support

Used daily for 6-12 months
Reviewed 2020-05-20
Review Source: Capterra

Prior to Volgistics, tracking volunteer hours, lists, etc. was via spreadsheets - many different spreadsheets that had not been updated. Keeping records of Volunteer hours was a month-long process. Requested reports were often inaccurate and incomplete. At this point in our implementation, all Volunteer Records have been entered into the system and Volunteer hours are entered manually into the system by this office. Monthly reports that took a month to generate now take minutes. The Director of the Volunteer Program and I are currently re-evaluating the choices made in configuring the software to increase usability and flexibility. I am impressed with how flexible the system is and how easily it is modified.

Pros
User Support is outstanding. My eMail questions have always been answered within an hour of submission and their responses are concise, clearly understood and respectful.

Cons
I have been working with our Volgistics program for 6 ½ to 7 months. The software has been in use for less than a year and is not yet opened up for end-user use. This is to explain that as I work with the software, I have some difficulty maneuvering through the Tutorials mainly because of my familiarity with semantics and titles or language used with Volgistics. As I become familiar with the 'language' of Volgistics, it's becoming clear and finding my way through the Help Topics is becoming easier AND extremely helpful.

Response from Volgistics


Thank you for the review! We're glad that Volgsitics has been able to speed up reporting, and that we can help you out as you learn the software!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Karen Cirulli

This system is not user friendly, we genuinely gave this system a chance, it failed. Waist of time.

Used weekly for 1-2 years
Reviewed 2018-04-25
Review Source: Capterra

Pros
The price point worked well for our organization. It has capacity to store a large number of volunteers.

Cons
Navigation is not smooth with the examples of location of save buttons, navigating back and forth between pages, the search feature is very specific and awkward, inserting graphics within emails is cumbersome, there is no live chat in order to troubleshoot, customer has to email back and forth to customer service which takes a long time, system logs you out automatically without saving so if you have to walk away from the computer to take an extended call, you will lose your work. If you don't enable pop-up windows on your computer, the system will act like you are still logged in so you THINK you are completing a task when in fact you are not. When voicing disappointment with the service, I was passively reminded that there is no extra charge to ask questions, this is not something Volgistics should be hanging their hat on, a paying customer should be able to ask questions on how to use a system they're paying for. The 3 times I did use that feature, they were "unable to help" me. After losing a significant amount of work, customer service did not offer any compensation and were quick to let me know how to close out my account. The lack of user friendliness takes up a significant amount that for organizations that uses volunteers in order to operate most likely do not have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Helen Panzironi

Volgistics - Just do it

Used daily for 1-2 years
Reviewed 2020-02-05
Review Source: Capterra

Very good - what makes this volunteer management system really work is the customer service representatives and their willingness to answer questions thoroughly and in a timely manner.

Pros
The number of features that it has that allows my volunteers to self-schedule and print their own reports. The reports help with in-house data analysis for grant reporting requirements and administrative support. It cut down on the time I spent with volunteers by about 85 - 90%. During busy times of the year I could spend all day talking to volunteers, answering the same questions. Now I spend SIGNIFICANTLY less time doing that and can spend more time thanking our volunteers for their time and doing the other responsibilities of my job assignment. I like the comprehensiveness of the library.

Cons
Initially it was more cumbersome to set up than I expected. I am not a computer scientist so there was a bit of a learning curve. The customer service is AMAZING though, so it made it much easier. I usually hear back from folks in 5 minutes of sending an email with a quick solution to my problem.

Response from Volgistics


Thank you for the review! We're glad that Volgistics can help make your job easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Volgistics pricing

Starting from
$9/month
Pricing options
Free trial
Subscription
View Pricing Plans

The monthly service fee is all-inclusive and is based on the service level chosen. Service levels are based on the number of volunteers to track, the number of system operators, and the option for VicNet and VicTouch integration.

Volgistics features

Activity Tracking
Automatic Notifications
Customizable Reporting
Data Import/Export
Recruitment Management
Reminders

API (498 other apps)
Activity Dashboard (418 other apps)
Applicant Tracking (303 other apps)
Customizable Branding (291 other apps)
Employee Database (274 other apps)
Employee Management (341 other apps)
Employee Onboarding (240 other apps)
Employee Portal (245 other apps)
Employee Self Service (244 other apps)
Performance Management (229 other apps)
Real Time Reporting (252 other apps)
Reporting & Statistics (431 other apps)
Self Service Portal (302 other apps)
Third Party Integration (332 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Volgistics

Key features of Volgistics

  • Attendance management
  • Calendar management
  • Volunteer profiles
  • Scheduling
  • Application forms
  • Group tracking
  • Custom reports
  • Website integration
  • Awards
  • Tracking and reporting
  • Volunteer portal
  • Multi-site capabilities
  • PDF and Excel reports
  • Checklists
  • User rights
  • Recruiting
  • Sign-in kiosk
  • Text and email communication
  • Document storage
View All Features

Benefits

Volgistics is web-based so users can manage their volunteer database from any computer, at home or on the go.

With the optional VicNet module, each volunteer has access to their own profile and can update their information, receive messages and sign up for schedule openings.

When adding a new volunteer record to Volgistics it can be marked as an individual record or a group record to track groups of people who serve collectively.

Users can search and view volunteers in Volgistics based on classifications such as adult, junior, employee, RSVP, periodic, etc. and mark selected volunteers with tags.

The ‘site level access’ feature enables organizations to create two or more ‘sites’ in their Volgistics database in which specific coordinators will have access to only a particular group of volunteer records.