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FollowUp CRM vs Builder Prime Comparison (2026)

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FollowUp CRM

Builder Prime

Overview

Followup CRM construction CRM & sales platform designed to help contractors measure, record & streamline the sales process.

Builder Prime is a comprehensive business management software and CRM solution designed specifically for home improvement contractors. The platform seamlessly combines a robust set of features to streamline operations, enhance customer experiences, and drive business growth.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

229

139

Value for money

Ease of use

Features

Customer support

71%

would recommend this app

4.7

Value for money

Ease of use

Features

Customer support

90%

would recommend this app

Pros

“My advice to any contractor considering this product is to carefully review the automatic-renewal terms, calendar the cancellation deadline, send cancellation through every available method, demand explicit written confirmation that the account has been closed, and retain every email indefinitely.”

Matt M.

President

On March 18, 2025, FollowUp CRM’s Director of Customer Success wrote: “If you would like to continue with your cancellation please confirm and @Is**** Z***** will process it for you.”

Matt M.

President

“In March 2025, FollowUp CRM charged our card $6,200 for another annual term.”

Matt M.

President

Pros

“It helps keep everything organized in one place, makes it easy to track projects and communicate with the team, and saves a lot of time with day-to-day tasks.”

Isabela G.

Project Manager Admin

“I utilize the scheduling feature, time tracking feature, and the adding clients and job opportunities.”

Alexandra E.

HR Specialist

“I like like how everything is under one platform from lead management to project management to tracking materials labour and commissions for proper job costing and the reporting on your KPI's gives you a clear insight on how well your company is doing.”

Serge R.

CEO

Cons

“Reports still don't work properly for us; promised of integration with ProCore, but after a year, still not integrating, especially to the bid board; no app for android, app for iphone doesn't work well and interface is hard to use on the phone; email integrations spin and then force the program or email to close.”

Melanie W.

Project Engineer

“Most things don't work and they say they will talk to the [sensitive content hidden] about fixing the glitches in the software but won't offer refunds for the months the software couldn't be used. ”

Ryan H.

President

“The customer service is terrible and the software only works for following up on existing bid proposals.”

Ryan H.

President

Cons

“I am not always near my laptop and would like the capability to help answer questions when I am away from my desk, but it is very difficult or impossible unless I am viewing the CRM via desktop.”

Taylor P.

Manager

“I spent a lot of money, had way more problems and much less customer service than I should have had @ this price point, and lost a significant amount of work due to the quotes missed by customers in spam.”

Brandon H.

Owner

“The user interface can be a bit overwhelming, and customization options are limited.”