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IDEXX Neo vs Covetrus Avimark Comparison (2026)

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Good recommendations?

IDEXX Neo

Covetrus Avimark

Overview

IDEXX Neo is the cloud-based practice software that is intuitive to use, easy to learn and built to make switching simple.

AVImark by Covetrus is an on-premise practice management software designed to help veterinarians and vet hospitals automate and manage finance and administration tasks, such as appointment scheduling, invoicing, budgeting, and medical records management.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

290

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.2

117

Value for money

Ease of use

Features

Customer support

69%

would recommend this app

4.1

599

231

259

Value for money

Ease of use

Features

Customer support

61%

would recommend this app

Pros

“They told us the monthly fee would go up in July of 2023 and then each year annually”

PAMELA S.

Veterinarian and owner

“We signed up in March 2023 and ended the agreement in June of 2023 before using any of it. ”

PAMELA S.

Veterinarian and owner

“The fact that it has a cloud backup automatically and that we are able to have our students play around to get the actual feel of what a software is like.”

Jennifer G.

Program Specialist

Pros

“Its easy to create electronic medical records, access the schedule, among many of its features. Whenever we have an issue- the support staff is always able to help us or answer questions immediately.”

Dana P.

CVOM

“Avimark is great to manage your pet hospital, you can customize it according to your needs.”

Karen T.

Vet Tech

“It has been greatly utilized for scheduling and inventory management. ”

Alex S.

Certified Veterinary Technician

Cons

“They charged us upwards of 1400 dollars and refunded only 207 to this day and refuse to credit us any more. .”

PAMELA S.

Veterinarian and owner

“sensitive content hidden] said that we would get a refund of the product but in the end they ended up charging us for 3 months.”

PAMELA S.

Veterinarian and owner

“What I dislike about it most is sometimes it's hard to send records if you don't follow the same exact steps every time it won't send what you need sent”

Casey H.

Tech

Cons

“Data analysis for specific things is a little complicated. ”

Alex S.

Certified Veterinary Technician

“The format was not very updated and when we did heavy amounts of boarding the schedule was a mess.”

Renee D.

Veterinary Assistant

“When there are technical difficulties / glitches, it affects the entire system.”

Brittany R.

Practice Manager