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IDEXX Neo vs Covetrus Pulse Comparison (2026)

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Good recommendations?

IDEXX Neo

Covetrus Pulse

Overview

IDEXX Neo is the cloud-based practice software that is intuitive to use, easy to learn and built to make switching simple.

eVetPractice is evolving to Covetrus Pulse—Covetrus Pulse brings your software applications into a single, seamless veterinary operating system (vOS), letting practice teams focus on what matters most – caring for animals and strengthening client relationships.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

290

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.2

117

Value for money

Ease of use

Features

Customer support

69%

would recommend this app

4.0

543

219

187

Value for money

Ease of use

Features

Customer support

53%

would recommend this app

Pros

“They told us the monthly fee would go up in July of 2023 and then each year annually”

PAMELA S.

Veterinarian and owner

“We signed up in March 2023 and ended the agreement in June of 2023 before using any of it. ”

PAMELA S.

Veterinarian and owner

“The fact that it has a cloud backup automatically and that we are able to have our students play around to get the actual feel of what a software is like.”

Jennifer G.

Program Specialist

Pros

“Secondly, I like that there is a feature submission option which allows the people who actually use the platform to have a direct hand in new features that could be put into the system.”

Kyra H.

Practice Manager

“The amount of customization available is helpful, information on patient visits is organized and easily acessed, adding documents is simple and fast”

Wanda F.

Practice Manager

“Too many steps involved for simple things such as scheduling appointments for multiple pets in the same family.”

Ashley T.

Lead CSR

Cons

“They charged us upwards of 1400 dollars and refunded only 207 to this day and refuse to credit us any more. .”

PAMELA S.

Veterinarian and owner

“sensitive content hidden] said that we would get a refund of the product but in the end they ended up charging us for 3 months.”

PAMELA S.

Veterinarian and owner

“What I dislike about it most is sometimes it's hard to send records if you don't follow the same exact steps every time it won't send what you need sent”

Casey H.

Tech

Cons

“Our data migration from cornerstone came over in all the wrong categories and miss labeled support staff as doctors among other things.”

Melissa W.

Hospital administrator

“Inactive patients cannot be found with the basic search function, yet deceased pets cannot be hidden from client's active account.”

Nicole G.

Lead Receptionist

“The process of filling or refilling prescriptions takes too long, and each medication has to be processed separately.”

Ashley T.

Lead CSR