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IDEXX Neo vs Digitail Comparison (2026)

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Good recommendations?

IDEXX Neo

Digitail

Overview

IDEXX Neo is the cloud-based practice software that is intuitive to use, easy to learn and built to make switching simple.

Digitail is the leading AI-native, all-in-one platform for modern vet clinics. Trusted by 10,000+, it helps teams work smarter, see 2× more patients, and get home on time with 20+ AI tools and 50+ integrations.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

290

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

289

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.2

117

Value for money

Ease of use

Features

Customer support

69%

would recommend this app

4.7

106

Value for money

Ease of use

Features

Customer support

81%

would recommend this app

Pros

“They told us the monthly fee would go up in July of 2023 and then each year annually”

PAMELA S.

Veterinarian and owner

“We signed up in March 2023 and ended the agreement in June of 2023 before using any of it. ”

PAMELA S.

Veterinarian and owner

“The fact that it has a cloud backup automatically and that we are able to have our students play around to get the actual feel of what a software is like.”

Jennifer G.

Program Specialist

Pros

“We transitioned from paper records to a fully digital workflow, implemented online forms, client communication tools, AI-assisted medical records, and a client app, all within a single platform.”

sebastian b.

Managing Partner

“Refunds, every step requiring multiple steps. When filling meds that are not in stock it would be nice to me able to choose dispense now on the medication tab or dispense later so that when the meds arrive we can print the label without having to disable the old rx and make a new one or else the cost is 0 dollars.”

Kaytee B.

Manager Inventory Lead

“The online booking and client app have made it easier for pet owners to stay connected and engaged in their pet’s care, and we’ve been able to provide clear estimates and communication without adding extra steps to our workflow.”

Kaitlynn S.

Practice Manager

Cons

“They charged us upwards of 1400 dollars and refunded only 207 to this day and refuse to credit us any more. .”

PAMELA S.

Veterinarian and owner

“sensitive content hidden] said that we would get a refund of the product but in the end they ended up charging us for 3 months.”

PAMELA S.

Veterinarian and owner

“What I dislike about it most is sometimes it's hard to send records if you don't follow the same exact steps every time it won't send what you need sent”

Casey H.

Tech

Cons

“I really struggle with Digitail's inefficiency compared to other veterinary software platforms like Avimark and Cornerstone, which are much more quick and simple, taking less time away from patient care to enter charges and other practice management tasks.”

Amy N.

veterinarian

“So if I only want to count medications and vaccines and don’t want to look at supplies I can’t just print medications and vaccines I have to print the entire inventory list.”

danielle w.

Veterinarian and owner

“It may be slightly confusing at first that closing a sale no longer generates an invoice automatically, while the consultation medical record remains separate.”

Bashar A.

Admin