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IDEXX Neo vs Hippo Manager Comparison (2026)

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Good recommendations?

IDEXX Neo

Hippo Manager

Overview

IDEXX Neo is the cloud-based practice software that is intuitive to use, easy to learn and built to make switching simple.

Cloud Veterinary Practice Management Software designed for better work/life balance for veterinarians. Features include lab integrations, built-in payment processing, customizable and secure. Works on any device, simple to learn, accessible anywhere.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

290

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

119

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.2

117

Value for money

Ease of use

Features

Customer support

69%

would recommend this app

3.9

133

Value for money

Ease of use

Features

Customer support

52%

would recommend this app

Pros

“They told us the monthly fee would go up in July of 2023 and then each year annually”

PAMELA S.

Veterinarian and owner

“We signed up in March 2023 and ended the agreement in June of 2023 before using any of it. ”

PAMELA S.

Veterinarian and owner

“The fact that it has a cloud backup automatically and that we are able to have our students play around to get the actual feel of what a software is like.”

Jennifer G.

Program Specialist

Pros

“Other times information will be saved in the medical record, then disappear. If you want to use their system to send email reminders, the reminders are generated as a separate email for each individual service, with literally nothing else in the body of the email, e.g., body of email will be Rabies vaccine 1 year. ”

Sarah C.

Owner and veterinarian

“I really liked that it was customizable so each department can make it best for what they need to see at a glance.”

Keri B.

Office Manager

“To actually have a usable reminder, it is necessary to add some type of message, combine the different emails, and delete the duplicates. ”

Sarah C.

Owner and veterinarian

Cons

“They charged us upwards of 1400 dollars and refunded only 207 to this day and refuse to credit us any more. .”

PAMELA S.

Veterinarian and owner

“sensitive content hidden] said that we would get a refund of the product but in the end they ended up charging us for 3 months.”

PAMELA S.

Veterinarian and owner

“What I dislike about it most is sometimes it's hard to send records if you don't follow the same exact steps every time it won't send what you need sent”

Casey H.

Tech

Cons

“It also had development issues like reports not generating or financial mistakes that couldn’t be corrected without contacting support.”

Keri B.

Office Manager

“Sometimes, one patient name will show in the upper left corner, but the record will actually be for a different patient, which has caused records to be entered under the wrong patient. ”

Sarah C.

Owner and veterinarian

“As another reviewer mentioned, the "upgrade" to 2.0 has made the software so difficult and frustrating to use. ”

Sarah C.

Owner and veterinarian