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IDEXX Neo vs Covetrus Impromed Comparison (2026)

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Good recommendations?

IDEXX Neo

Covetrus Impromed

Overview

IDEXX Neo is the cloud-based practice software that is intuitive to use, easy to learn and built to make switching simple.

ImproMed aims to streamline business operations and create ideal workflows for veterinary practices. It helps track client data and aids the creation of wellness plans. Key features include inventory optimization, product and pricing management, enhanced reporting, and schedule management.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

290

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

5000

One-time payment

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.2

117

Value for money

Ease of use

Features

Customer support

69%

would recommend this app

4.0

262

105

Value for money

Ease of use

Features

Customer support

47%

would recommend this app

Pros

“They told us the monthly fee would go up in July of 2023 and then each year annually”

PAMELA S.

Veterinarian and owner

“We signed up in March 2023 and ended the agreement in June of 2023 before using any of it. ”

PAMELA S.

Veterinarian and owner

“The fact that it has a cloud backup automatically and that we are able to have our students play around to get the actual feel of what a software is like.”

Jennifer G.

Program Specialist

Pros

“No other practice management software can be visually customized to see available resources at a glance.”

Jeffrey L.

Practice Manager

“Once a person learns the basics of the software, most things become fairly intuitive.”

Jeffrey L.

Practice Manager

“It is a geeks dream for being able to set up the way you and your staff will use this system.”

Holli D.

Practice Manager

Cons

“They charged us upwards of 1400 dollars and refunded only 207 to this day and refuse to credit us any more. .”

PAMELA S.

Veterinarian and owner

“sensitive content hidden] said that we would get a refund of the product but in the end they ended up charging us for 3 months.”

PAMELA S.

Veterinarian and owner

“What I dislike about it most is sometimes it's hard to send records if you don't follow the same exact steps every time it won't send what you need sent”

Casey H.

Tech

Cons

“The hardest thing the script labels you have to program and its not the easiest thing to do if you have never had to use programming keys.”

Holli D.

Practice Manager

“Cannot open multiple patients at once”

Erin M.

Veterinarian

“Wellness plans module is also not functional (cannot appropriately track these from a financial standpoint)”

Kirby P.

Veterinarian/Practice Owner