EZPARTS Pricing, Features, Reviews and Alternatives

I like the simplicity of the design of EZ-Parts. In addition, it is highly customizable for their customers needs. I think the ticket system that the company that runs EZ-Parts has created to raise your hands regarding issues makes a ton of sense to get resolution and track your issues. The software has many features that our company did not take advantage of but I could see the potential that was offered by this company.

I really never encountered missing features from my experience. I just iwish our company had utilized more of the features offered by EZ-Parts and relied more on that company's experience to offer our dealers and customers a better experience in shopping for spare parts.

I find the software easy to use, it is a common sense product that allows even those with minimal computer skills to use it with ease. All of our technicians use this product on a daily basis.

There are two issues I think need to be addressed, first is that the default for use is for "part numbers" and "parts description". Unless you happen to already know either one of those you need to change your initial search setting to "model, the software should default to "Model" as the starting point. From there you can search all the systems related to that specific model to find the part(s) needed. Second, is that older models are often blocked from being viewed. In the industrial cleaning equipment industry we often see machines that are more than 15 years old, the manuals show up on the list but are inaccessible.

Ken, Thank you for your review. We are always looking to imporve our products and provide feedback to the manufacturers using our product. The default search settings is configurable by the manufacturer. We can suggest that they add "model" as an initial search setting. Optionally the manufacturer can even include a model search dialog in the site header. Please contact us via our contact form located at https://sysonline.com/contact-us form and tell us what manufacturer implimentation you are using and we will give your suggestions directly with the manufacturer to turn on these options and improve your experience.

Pictures, categories, adding to parts list on lightspeed

Hard to search with exact part numbers. the year make model look up is poor. customers do not know their serial number so it makes it difficult to look up parts.

Nick. We do not directly integrate with Light Speed and are confused by your review. Also, I am not sure what manufacturer's dataset you are using. The year make and model as well as serial number data may be required by the manufacturer who has implemented our software in order to perform replacement part lookups. We are disappointed that you only rated us two stars for "value for money" since...

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Simple to navigate and use, does most of the order processing leaving less opportunity for human error

often out of sync with the ERP software. Very difficult to get ahold of anyone for help, and getting help seems to cost a lot of money.

Ashley. EzParts comes bundled with product support and training. If you need assistance please contact us via our support web site located at https://support.sysonline.com or via our contact form located at https://sysonline.com/contact-us. Support for our EzParts product is included at no extra charge. Let us know what specific issues you are having and how we can help you make your experience better.

Easy to implement. Easy to add and update service parts. Flexibility to add folders that contain service information, software downloads, PDF files, and more. Not only a parts ordering tool. All product information can be hosted with EZPARTS to minimize customers / dealers navigation to other sites.

Filtering needs to be updated to include check boxes for Product Line / Model / Function / etc

Dan, Thank you for the good review. We always try to do our best to provide a quality product and strong customer support. Filtering options are totally customizable by manufacturer. Please contact our support team and let them know what filtering changes you would like to see.