App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Lightspeed
5
50
4
66
3
28
2
6
1
8
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Lightspeed powers success in every aspect of your business.
Table of Contents
Lightspeed - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Lightspeed overview
What is Lightspeed?
Better solutions for better business, that's the Lightspeed way.
Lightspeed exists to help your dealership thrive no matter the industry. That's why we're constantly innovating and developing solutions to help you serve your customers. Not only does Lightspeed serve Marine and Boat retailers and dealers, but also powersports, motorcycle, and recreational (RV) retailers and dealers.
Work smarter, not harder, with improved visibility into your business, robust communications, complete information between parts, sales, service, and finance.
Starting price
Alternatives
with better value for money
Pros & Cons
Accounting
Inventory Management
Customer Support
Invoicing
Payment Processing
Lightspeed’s user interface
Lightspeed pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.4
Features
3.7
Ease of use
3.6
Customer support
3.4
Reviews sentiment
What do users say about Lightspeed?
It's hard to imagine that a company which states "Our goal is to help you operate your business more efficiently and profitably so you can spend more time doing what you love." has never encountered another business facing hardship or struggles looking to be supported by the Lightspeed in working through solutions to make it work for both companies.
Select to learn more
Who uses Lightspeed?
Based on 158 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Lightspeed's key features
Most critical features, based on insights from Lightspeed users:
All Lightspeed features
Features rating:
Lightspeed alternatives
Lightspeed
Starting from
No pricing info
BiT Dealership Software
Starting from
270
Per month
MarinaOffice
Starting from
2500
One-time payment
DockMaster
Starting from
165
Per month
Lightspeed integrations (5)
Integrations rated by users
We looked at 158 user reviews to identify which products are mentioned as Lightspeed integrations and how users feel about them.
Integration rating: 3.8 (6)
“Run the workshop and integrate for the financial bookkeeping”
Mias N.
Owner
Integration rating: 4.2 (5)
“Integration with Kenect was super easy. I wouldn't say it wasn't important. Kenect became necessary due to the limitation of Lightspeed.”
Eric T.
Director, Digital Transformation
Integration rating: 4.0 (3)
“Texting customers back and forth”
Kelly M.
Owner
Integration rating: 4.0 (1)
“parts look up integration ”
Nick B.
parts, service, sales
Integration rating: 3.0 (1)
“I would like to have approved events from the Monday Marketing Events calendar triggered to appear on my Outlook Marketing Events calendar, but the automation is fractured.”
“Does not sync with Outlook well, and you cannot import new customers”
Ruth B.
Marketing Director
Lightspeed customer support
What do users say about Lightspeed customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Lightspeed customer support.
A few users find Lightspeed support friendly, knowledgeable, and quick to resolve issues when contacted.
Widely noted by reviewers, support is difficult to reach and long hold times are common when seeking help.
A significant portion of users report slow response times, with issues sometimes taking days or weeks to resolve.
Common user feedback highlights limited availability and unresponsiveness, making urgent problems hard to address.
Support options
Training options
To see what individual users say about Lightspeed's customer support, check out the review snippets below.
“The implementation was very easy and the support people are all super knowledgeable and great to work with. ”
Michael H.
Director of Finance
“It's hard to imagine that a company which states "Our goal is to help you operate your business more efficiently and profitably so you can spend more time doing what you love." has never encountered another business facing hardship or struggles looking to be supported by the Lightspeed in working through solutions to make it work for both companies. ”
Michelle T.
Owner Operator
“The Self Service Support, Service Connect, is very clunky to use and rarely resolves a support issue I have. And as for trying to avoid the Absurdly Long Phone Hold Times, Submitting a Case in the Service Connect Portal, FORGET IT. ”
Paul T.
Partner
“The call backs and email reply to issues is terrible and takes weeks to get a for some problems or questions. ”
Mark O.
General Manager
Lightspeed FAQs
Lightspeed has the following typical customers:
Large Enterprises, Small Business, Mid-size Business
These products have better value for money
Q. What level of support does Lightspeed offer?
Lightspeed offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat
