mPACS Pricing, Features, Reviews & Comparison of Alternatives

mPACS

Insurance management for agencies & insurance brokers

4.4/5 (20 reviews)

mPACS overview

What is mPACS?

mPACS is a specialist insurance software designed for insurance brokers, agencies, MGAs and Lloyds coverholders. The solution helps users manage their database of quotations, policies and claims with features such as rating, documentation, accounting, configurable workflows, marketing, reporting and auditing.

mPACS enables users to define their own fields for use within the platform. Any sort of data can be used in rating, whether simple or complex, and uploaded from spreadsheets via the rating engine. Users can create reports and graphs directly, and use the quote wizard to define question orders for insurance products.

mPACS users can produce insurer bordereaux and agent statements, as well as integrate with Sage, or any other preferred accounting package to eliminate the rekeying of data. The platform enables users to import images alongside claims, helping keep all correspondence in one place. Users can define templates for documents, as well as assign rules for additional control.

All transactions are audited, allowing users to track the moment a specific change was made, and by whom. Marketing capabilities include bulk emails, mailings and texts, as well as social media interaction. The platform also enables new insurance product creation, and automated policy renewals.
www.mandon.co.uk

Pricing

Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United Kingdom

Supported languages

English
mPACS Insurance SoftwareInsurance Software for Brokers

mPACS reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.2
  4.4
  4.6
Paul McGale

mPACS As A User-Friendly Workplace Tool

Used daily for 6-12 months
Reviewed 2019-03-08
Review Source: Capterra

Any hard working days have never been impeded upon by the lack of a reliable office software. mPACS has allowed me to provide the best service possible to my clients and I cannot speak highly enough of the dashboard which call to call allows me to filter through thousands of clients to find the correct one - in a matter of seconds. Without mPACS I would not be able to perform my job at the best of my ability or certainly not to the standards that customers expect in the fast paced, high pressure environment that is the insurance market. furthermore processing difficult cases is made easy and time effective due to the simple layout of the software, which not only looks good but is so extremely simple to use. Despite the simplicity of it's nature mPACS also has a very in-depth number of tools and programmes built within that allows each user to personally customise their dashboard which allows each user to establish their own personal touch to their day to day workplace environment.

Pros
mPACS is easily accessible form first time users to colleagues such as myself who have been using this system for nearly a year and beyond. It is a simple, robust and effective system for the processing and management of client based businesses where extensive information must be stored and constantly updated in fast paced, high pressure environments. The technical support is also second to none with the administration updates occurring regularly.

Cons
In relation to any adverse qualities of mPACS these are genuinely negligible. The system allows me to do my job effectively day to day and it's reliable nature is something that allows be to perform at my best when i have to, every time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sum Sze Tam

Relief. mPACS will help us be more efficient and turn over so much more business - thank you Mandon!

Used daily for less than 6 months
Reviewed 2017-11-22
Review Source: Capterra

Pros
As an SME transitioning from a traditional to a more digitised workflow, there are many specific needs and obstacles we have that could not be solved by using off-the-shelf insurance software. customer service agent amazing knowledge of the insurance industry means explaining our needs has been very easy, and definitely a rare find. He and the rest of the team are great at finding solutions to our operational problems, as well as given us a huge amount of flexibility regarding the software's features and functions. We like that the system allows a great degree of control and allows us to configure our own settings as and when they change. Likewise, we know we are in safe hands so if there is ever anything we don't understand or need help with, Mandon are always very quick to respond and always available by phone or email. the customer service agent design philosophy is particularly strong in terms of eliminating human error, which is one of the greatest flaws with a non-digitised workflow and we really appreciate all the little checkpoints he has embedded into the structure of the system. mPACS' reporting functions are also extremely useful and flexible. It has already helped us collect much more information on how our business is doing.

Cons
There are sometimes some minor usability hitches, for example some of the default field and button labels can be unintuitively titled, the user journey could be smoother when navigating some specific tasks. However I would say that Mandon are always very quick to help us resolve these issues as soon as we bring it to their attention.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Philip McCartney

Some Improvements Needed

Used daily for less than 6 months
Reviewed 2019-03-08
Review Source: Capterra

Overall not bad. Frustrating though sometimes for the reasons pointed out in the cons section.

Pros
I think it has a good UI and comes with frequent updates. Support staff are quick to respond to issues

Cons
Sometimes it is hard to duplicate tasks (i.e. if you have already entered a lot of details into the property tree and you want to change them all from. say 'Rebuild' to '100% Complete' you then have to got through each entry individually to change it, rather than being able to change all in the same field. Cloning floors is not always easy either, as even if you take a clone of the floor, you still have to go in immediately and change everything (i.e. if all the details are the same except for the floor, you still have to individually go into every entry and change the floor level). This means that it quicker not to clone as tends to render this void.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jonathan Breaks

mPACS review

Used daily for 2+ years
Reviewed 2019-04-12
Review Source: Capterra

Our overall experience has been positive and I would not hesitate to recommend Mandon and the mPACS software. Using this software has streamlined all of our business processes into one place and allows us to readily access all of our business critical information from anywhere. The level of customer service provided is great, and the helpful team are always on the end of the phone to make any urgent changes to the system or rectify any issues we may come across.

Pros
The software is easy to use, and takes only minutes to install and get up and running. There is a huge array of functionality within the system, from simple quotes, to advanced reporting. The service provided by Mandon software is second to none and any changes or issues are dealt with quickly and efficiently.

Cons
There isn't really anything we don't like about the system!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ruben Almeida

ICW - Ruben

Used daily for 6-12 months
Reviewed 2019-02-21
Review Source: Capterra

MPACS, personally is a brilliant tool which allows for easy day to day updating of data. MPACS is easy for newcomers and also for experienced staff to get familiar and use it efficiently. MPACS could use a bit of a personal touch to help cater to each individual persons use. Apart from that, I am unable to fault MPACS

Pros
This software is incredibly easy to pick up and learn to use. Using it everyday for the last few months MPACS is clearly laid out without any confusion as to what to populate each box with. MPACS colour scheme is quite easy on the eyes with a clear layout - the text is adequately sized to prevent eye straining - changing windows to 125% zoom allows this to be enhanced - giving a better layout on screen

Cons
the software could do with more feature - more customization and even allowing the user to potentially chance colour schemes, allow for the possibility of altering the size of the boxes and the text within the program would allow for MPACS to be tailored more to each individual.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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mPACS pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Contact Mandon Software for detailed pricing information.

mPACS features

API
Accounting Integration
Calendar Management
Reminders
Reporting & Statistics
Third Party Integration

Activity Dashboard (186 other apps)
Activity Tracking (105 other apps)
Automatic Notifications (138 other apps)
Billing & Invoicing (153 other apps)
Customer Database (106 other apps)
Customizable Reporting (131 other apps)
Data Import/Export (130 other apps)
Document Management (113 other apps)
Document Storage (93 other apps)
Electronic Payments (127 other apps)
Inventory Management (147 other apps)
Inventory Tracking (113 other apps)
Invoice Management (141 other apps)
Search Functionality (122 other apps)

Videos and tutorials

Additional information for mPACS

Key features of mPACS

  • Document management
  • Multi-line industries
  • Policy management
  • Insurance rating
  • Reminders
  • Customer account history
  • Claim resolution tracking
  • Policy administration
  • Cancellation tracking
  • Claims tracking
  • Comparative insurance rating
  • MGA administration
  • Rating engine
  • Online application acceptance
  • Policy generation
  • Policy issuance
  • Policy processing
  • Quotes / estimates
  • Reinstatement tracking
  • Underwriting management
  • Comparative insurance rating
  • Multiple line rating
  • Single data entry
  • Assign claims
  • Lloyds bordereau reporting
  • Renewal management
  • Reports and graphs
  • Custom fields
  • Tating engine
  • Third party integrations
  • Accounting
  • Quote wizard
  • Policy renewals
  • Rules-based workflow
  • Define document templates
  • Import images and correspondence
  • Auditing
  • APIs
  • Automated marketing configuration
  • Bulk emails, texts and mailings
  • Social media marketing
  • Calendar management
  • Commission management
View All Features

Benefits

mPACS is fully customizable and allows users to define their own fields within the application, and for reporting.

The solution helps organizations cut back on the number of hours devoted to customer application operations by streamlining workflows.

The platform's quote wizard enables users to define their question order for any insurance product.

mPACS users can create insurer bordereaux and agent statements, as well as define templates for all documents.

Integration with Sage, or any other preferred accounting package eliminates the need to rekey data.