Macaw Pricing, Features, Reviews & Comparison of Alternatives


Insurance AMS for MGAs & brokers with CRM at its core

4.0/5 (1 review)

Macaw overview

Macaw is an insurance agency management system (AMS) supporting end-to-end processes for MGAs, program managers, brokers and independent agents in P&C lines, covering CRM, sales, underwriting, services, claims and accounting. The platform offers a built-in document and task management system, self-service portals for customers and producers, billing and payments, policy management, reporting and analytics, and more. Macaw also provides ready adaptors for eSignatures, payment gateways, automated email marketing tools, and telephony providers.

The Macaw AMS platform is designed around a customer-centric model, supporting end-to-end processes including pre-sales, sales, servicing and back-office operations within a web-based environment, accessible at any time, from anywhere. Tools such as document management, workflow, analytics and reporting are fully automated, addressing the traditional problems of reconciling across policies and financials. The customer portal, producer portal and carrier portals allow different stakeholders to self-serve and offer round-the clock-support without the involvement of the insurance agency.

Macaw CRM specifically helps the insurance industry by offering a streamlined workflow that moves the prospects through to opportunities, then to quotes, and then ultimately with payment to the policies. Insurers are able to integrate Macaw’s underwriting and rating engines, and Salesforce can be deployed, monitored and compensated. The CRM solution also includes built-in policy servicing and claims tracking features, as well as document management and analytics. Integration with legacy is made possible through pre-built adaptors. All of Macaw’s “digital” pieces are built-in as different portals and mobile apps.


Pricing options
Value for money
View Pricing Plans


Business size



United States, Asia, Australia, Canada, Europe and 5 other markets, Germany, India, Latin America, Mexico, Middle-East and Africa

Supported languages

Macaw screenshot: Get a single customer overview and view account status, contact information, and moreMacaw - CRM for InsuranceMacaw screenshot: View and manage opportunity details for each contactMacaw screenshot: View retail quotation details including premium and commission details, financials, and moreMacaw screenshot: Manage policies and track communications with customers. Policy servicing and claims tracking are built-in.Macaw screenshot: Keep track of financials and view invoices and billing, receivable and payable, and more

Macaw reviews

Very good

Value for money
Ease of use
Customer support
T.J. Galati

Entire suite for my MGA

Used daily for 2+ years
Reviewed 2019-01-17
Review Source: Capterra

The cost benefit analysis proved to be true and the platform allowed the business to go 100% virtual. This is impressive for a 20 year old MGA who has to deal with online sales, executive sales, producer sales, underwriting, customer classification, policy administration and claims.Cloud based solution with customizations for my needs from vendor allowed us to downsize our IT staff and keep on top of cyber trends at a much better ROI.

Read the full review

Macaw pricing

Pricing options
View Pricing Plans

Contact Nest Innovative Solutions for detailed pricing information.

Macaw features

Activity Dashboard
Client Portal
Electronic Payments
Reporting & Statistics
Third Party Integration

API (114 other apps)
Accounting Integration (64 other apps)
Activity Tracking (63 other apps)
Automatic Notifications (85 other apps)
Automatic Reminders (72 other apps)
Billing & Invoicing (76 other apps)
Calendar Management (79 other apps)
Customizable Reporting (75 other apps)
Data Import/Export (61 other apps)
Document Storage (60 other apps)
Inventory Management (81 other apps)
Inventory Tracking (66 other apps)
Invoice Management (98 other apps)
Real Time Data (61 other apps)
Search Functionality (70 other apps)

Additional information for Macaw

Key features of Macaw

  • Accounting & reinsurance
  • Automated workflow
  • Claims intimation & survey
  • Claims reporting
  • Customer self-service
  • Customer service management
  • Document management system
  • Insurance CRM
  • Insurance agency management
  • Insurance operations
  • Lead management
  • Multi-channel distribution
  • Operational analytics
  • Opportunity management
  • Policy issuance
  • Policy servicing
  • Quotation management
  • Rules engine
  • Underwriting
View All Features


Macaw fully automates document management, workflows, analytics and reporting, supporting end-to-end processes for insurance agencies.

Macaw can be configured for programs including rating and multi-quotation, and facilitates quotation data capture for multiple lines of insurance.

Macaw ensures users that all leads, opportunities, quotations and policies are in a central place and segregated as per specific business rules.

Macaw's claims solution is targeted at the complete life cycle of a claim rather than one particular transaction. Customers can report a claim via the mobile device on the scene of the accident, as well as capture pictures, videos and audios.

Customers can access their portal to view their policies online, anytime and from any device, including tools for eSignature and payment collection through the integrated payment gateway.