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PetDesk

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The all-in-one patient journey bundle that reduces busy work

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PetDesk Pricing

Pricing overview

Value for money rating

4.7

/5

168

Price starts from

249

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

Contact PetDesk for more information on pricing.

What users say

Its so nice to be able to give discounts to all of our clients. And we all love being able to see our vaccination records and be able to email and print them off from anywhere.
We noticed an amazing difference right away in a significant decrease in the number of "no-shows." Estimating that initially, PetDesk more than paid for itself through this decrease in lost revenue.

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Reviewers who mentioned pricing said:

TN
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Tracy N.

Veterinary, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Can't imagine doing what we do without the help of Pet Desk!

Reviewed 6 years ago

Increased compliance from our clients due to the fact there are more ways they can contact us now. We also get the benefit of cutting back on some of our incoming calls now and can answer client requests (via the Pet Desk Dashboard) at a time that doesn't take away from our face-to-face interactions with customers in the clinic.

Pros

Our clients love that they can make appointments, refill meds and be reminded of appointments through their Pet Desk app. People lead busy lives and don't often have time to call our clinic during the day so using the Pet Desk app has been great for our customers. Our compliance with health service reminders has improved since now it is even easier to schedule visits with us. We also love that the...

Cons

So far we haven't found anything we don't like about the software. If we could change anything we would like to personalize the photos that our clients see when they land on a Pet Desk page from our website. For instance, when our clients (who are not app users) click to schedule an appointment from our website, we don't love the page they land on. We are a feline only practice and, although we love dogs too, would like to be able to choose a cat-only photo for this page.

FM
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Francis M.

Veterinary, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Objective thoughts on how PetDesk helped us

Reviewed 3 years ago

Overall highly recommend. Have used for 18 months at two veterinary hospitals. It has some features like Compliance Report, or other reporting, that I do not utilize very much. I primarily utilize for appointment request functionality, loyalty program, app for clients, and text communication - these work very well even if they are slightly imperfect with no bi-directional integration with our practice...

Pros

The texting functionality is great and easy to use. We reach clients by text that we can't reach by phone (or they just don't answer or check voicemails). Communication is ESSENTIAL in our line of work. Appointment requests are also quite straightforward to setup and manage once setup. Customer support has been top notch. Automatic appointment confirmation is a big time saver.

Cons

Lack of integration with our practice software evetpractice - the appointment request system has no ability to sync with our appointment calendar. Communication with clients by text doesn't auto-import into medical records. This means many small steps need to be done twice by team members (or appointment auto-confirmations need to be quickly entered in the practice software, although it does save a lot of time even so). Even with these cons, it is still worth using and broadly helpful.

SA
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Sharon A.

Veterinary, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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PetDesk in Small Animal Practice

Reviewed 3 years ago

PetDesk has been a great asset to our veterinary practice. The staff time saved and postage/postcard expense saved in processing manual reminders alone is worth the cost of PetDesk. We have new and increased avenues to communicate with clients and they with us in our "phone/social media connected world. Customer service is also good.

Pros

PetDesk has made a large impact on our daily functions with integration into Avimark, sending reminders and confirmation of appointments. Clients like the mobile app and it offers another level of client communication. Staff time on the telephone is reduced. The software is easy to use and train. Integration was very easy and successful.

Cons

Handling new client requests via the PetDesk link on our Website can be challenging as a call or other forms of communication are needed to set up new clients.

BR
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Brandy R.

Veterinary, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love this app

Reviewed 5 years ago

My experience with them has been great. Like stated earlier I was here shortly after this product hit the market and have seen them progress, develop and be innovative with future needs.

Pros

I love the ease of use. We have been with this company for a very long time and have seen them progress through the years. I love the dashboard it is simple and easy to maneuver. The customer service is great!. We are currently working on getting the app for another clinic we are not associated with.

Cons

The price. I see the price has taken a significant increase. I do know from shopping around that the price is average for what you are looking for. I can say though that at this price I personally feel this is one of the best apps I have had a chance to work with.

ST
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Sara T.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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We switched to PetDesk from another reminder system and couldn't be happier with the results.

Reviewed 6 years ago
Pros

I enjoy the ease of use and clean design of the dashboard and app. Its much "more" than a reminder system. It was easy to get set up and started. Our clients have enjoyed the app and loyalty program. I really love the review system which has helped increase our Google reviews. They provide "non-compliant" list that helps you identify and contact lost clients to get them back in. I also really like that their customer service is great and they are always checking in with us, improving the software and adding new features.

Cons

There isn't a whole lot I don't like about PetDesk. Cost-wise I believe it is a good value and comparable to other services, but not necessarily "cheap" when you add the cost of postcards. A few clients have complained about getting too many emails, but this is extremely easy to customize a client's communication preferences.

AB
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ANGEL B.

Veterinary, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Satisfied

Reviewed 5 years ago
Pros

The reminders via email, text and through app increase my client compliance on preventative care and minimizes the work we do to insure appointments are made and kept. The website and the app together cost less than the website building service that I used before. It's a good deal.

Cons

I do not have any complaints to register.

BA
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Brandi A.

Veterinary, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Happy user

Reviewed 3 years ago

Has been a very good experience once the kinks were worked through.

Pros

Very easy to use. Compliance. The clients overall seem to really enjoy it and like having access to records.

Cons

The cost is very high monthly. Wish it was a bit cheaper. Would be more likely to leave a higher review.