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RentWorks Reviews
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Pros and cons
122 reviews
Recommended
Penny S.
Automotive, 201-500 employees
Used daily for 2+ years
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THE EASE OF USE IS THE MOST VALUED FEATURE. REPORTS ARE ACCURATE AND EASY TO TRAIN NEW EMPLOYEES AND FRANCHISEES
ease of use
needs to appear larger than it is
Hello Penny ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
MARK V.
Automotive, 1-10 employees
Used daily for 2+ years
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The natural flow of opening & closing a contract
The new phone system implemented by the new owner has caused problems. No answer, you leave call back info, no one calls back. Support hours need to be extended, including Saturdays. When calling with a "location down" situation there has been very little urgency on Bluebirds's part to get the location running.
Hi Mark, thank you for taking the time to leave us some feedback, it's certainly appreciated. We're sorry to hear that you've been experiencing issues with the phone system. We'd be happy to speak with you about those issues and see how we can resolve them. We'll be in touch with you shortly to discuss a solution. Thanks again for the feedback!
Jordan T.
Automotive, 51-200 employees
Used daily for 2+ years
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Not Bad
The software is not bad, but for it is very outdated! It could REALLY use a revamp. The software in a sense is very bland and straight forward, i liked having the ability to do just about ANYTHING on this program but that was also the issue!
My biggest issue was intermittent communication issues between our servers, other than that it was a very basic simple to use software once you learned how to use it, but it is NOT a software you can jump into and excel in
ELIZABETH S.
Automotive, 51-200 employees
Used daily for 2+ years
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I like to work with you guy you alway solve most of the problems the only thing that i think that you have to get better if that if a problem can not be solve because is a buck that you put it in a list and try to getted fix in the next update or the closes update because some of the buck remains as that and it seems that no one is getting like a follow of that particular buck. But is really nice to work with a group that always try to solve our problems
that is friendly
some camps the permissions are all or nothing and it will be best that allow to make specific permission in some icons
Hello Elizabeth ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
Ryan N.
Automotive, 1-10 employees
Used daily for 6-12 months
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Overall good. I feel the ease of use really just based on the user interface can improve. Seems a little out dated.
The customer support behind it. It has the capabilities to cover many things. Many different types of rental customers can be covered using this software.
Data entry seems cumbersome. It would be nice if we could hand the customer a tablet or something to do some of the input themselves before hand. The credit card entry seems touchy. The software may be too broad for our little niche. Which is mostly replacement billing. Split billing is difficult. We don't always know if the bill will be split at the time of check out. So upon check in if we need to modify the contract to a split bill creates a problem when carrying out tax properly.
Hello Ryan ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
Ken E.
Automotive, 1-10 employees
Used daily for 2+ years
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Software has a learning curve, but once you have the basics it's easy to use. Great support people, always friendly and willing to help!
Easy of use
High cost
Hello Ken ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
KEN D.
Transportation/Trucking/Railroad, 1-10 employees
Used daily for 2+ years
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ALTHOUGH WE DON'T MAKE FULL USE OF ALL AREAS OF SYSTEM, WHAT WE USE IS EASY TO MANAGE AND ALL SERVICE CALLS HAVE SOLVED ISSUES WE MAY HAVE ARISE.
EASE OF USE
No cons were added to this review
Hello Ke ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
Nancy C.
Accounting, 11-50 employees
Used daily for 2+ years
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I've been using Rent Works for the last 20 year's and had a problem's very easy to work. Customer service is right on point. They return call's within 30 minutes.
Easy to work
No cons were added to this review
Hello Nancy ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
Wesley N.
Automotive, 1-10 employees
Used daily for 2+ years
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We like all the aspects of the software easy to use and train staff. We would like to see full screen and more color codes.
Easy to use
Not full screen
HelloWesley ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
Zahi M.
Automotive, 11-50 employees
Used daily for 2+ years
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I have been using rentworks since they were super dos very user freindly best reports best accoynting and claim managment
Reports
None
Hello Xahi ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
Andy M.
Automotive, 11-50 employees
Used daily for 2+ years
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Overall Rentworks is a good product in terms of productivity and features. I would just like to suggest a couple of minor improvements: 1) Allow a larger window and/or full-screen display. Right now the window has a limited resolution that is not up to the standards of modern LCD monitors. You could fit a lot more information on one screen if it was larger. 2) Improve and streamline the installation process.
No pros were added to this review
No cons were added to this review
Hello Andy ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
Ethan E.
Leisure, Travel & Tourism,
Used daily for 2+ years
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I have been using this software for 15 years. I have looked at alternatives. I have trained many individuals on how to use this program. It keeps all our information up to date, our process running smoothly and the few times there is a problem, the support staff is quick and responsive.
No pros were added to this review
No cons were added to this review
Hello Ethan! Thank you very much for taking the time to review us. We are very happy that you are pleased with our LoanerTrack Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
Debra D.
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We have been using this product for about 10 years now. It works really well for our company. It is definitely a great value for the money. The only downsides we have found that there isn't a manual for when we can't figure out how to use some features, the software doesn't transfer easily from one computer to another. A tech has to remotely install and takes most of a day which ties up two of...
No pros were added to this review
No cons were added to this review
Hello Debra! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! This will allow you to have full screen now. Last, we do have an online manual called "RentWorks Wiki"
James B V.
Automotive, 51-200 employees
Used daily for 2+ years
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We have been using Rentworks for about 12 years now. The software and support is great! Our staff find it easy to use.
Easy to use
None so far
Hello James ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
Winona R.
Automotive, 201-500 employees
Used daily for 1-2 years
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Bluebird is not very intuitive. No ease of use. I completely understand why certain things can't be accessed, but what was so frustrating was speaking to one CSR and having them assist us....then having the same issue and another CSR wouldn't help. It needs to be consistent.
record-keeping
non-intuitive
Hello Winona ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
Jessica D.
Transportation/Trucking/Railroad, 11-50 employees
Used daily for 2+ years
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Whenever I have a problem I call and get a professional person to help me with my needs of my company.
No pros were added to this review
No cons were added to this review
HelloJessicat ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
Marta M.
Consumer Services, 201-500 employees
Used daily for 1-2 years
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It is easy to learn and use the system. It has all the information required to control the business. Sometimes it is missing more flexibility for management reports but it is complemented by Ciber query
Easy to use
Flexibility for some management reports
Hello Marta ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
David H.
Self-employed
Used daily for 6-12 months
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For a smaller, lower volume company I feel I get the same service as the BIG BOYS in the industry. Every time I need assistance, they are ALWAYS there to lend a hand. As my company grows, they will coming with me as I have no desire to look at any other provider.
Its' ease of use
Since I am single license user, when I have a problem it usually takes me DOWN until I can get help
Hello David ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
Ted S.
Transportation/Trucking/Railroad, 1-10 employees
Used daily for 1-2 years
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Making the day to day much easier.
It's ease in renting/returning vehicles is far superior to other programs. It also puts great reports together and makes me look smarter!
Cars getting locked up by user error and how it will local up if you rent without putting in the dates first.
Thank you for your kind words, Ted! I will have Harry call you about locked records.
DENISE T.
Automotive, 1-10 employees
Used daily for 6-12 months
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Not only does the program work well but when ever we have a question or concern customer service is right there to help us through it! It doesn't get better than this!
Ease of use
At to times too customizable
Hello Denise ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
Keriyn C.
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Through the short time we've been utilizing RentWorks, we are more than happy with the quality, functionality, and the Customer Support team. However, we did run into a small complication. I had a customer who had to exchange vehicles three times but the system only shows the first and last vehicles used. For warranty purposes, all cars used needed to be shown. I contacted BlueBird to see if there is any way to show all the vehicles, unfortunately, the vehicles were not able to be shown. This was the only issue that we've run into, other than this, we are greatly satisfied with RentWorks!
No pros were added to this review
No cons were added to this review
HelloKerin! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements! Unfortunately to limitation on the number of Vehicle Exchanges is not in RentWorks Software rather with the form us use to print out contract details and there not being enough space on the form. We have several other forms you can use that will accommodate up to 6 vehicle exchanges.
Verified reviewer
Used weekly for less than 6 months
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This software really plays an important role thanks to its extensive capabilities that gives us our time every day to streamline the process in terms of car rentals, also has several specific functions such as customizing the rental form at the right time , locate old customers and include notes.
The systematic process should be improved when installing the program, because although there are some improvements, in summary accounts can not be done in full screen, on the other hand it would be good if the additional controllers appeared automatically when making a new rent.
Ted S.
Automotive, 11-50 employees
Used daily for 6-12 months
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Connectivity - bluebird had connectors for carentalexpress and most major gds systems, which made it convenient by automatically importing reservation information.
The GUI was a bit dated reminiscent of windows classic.
Ali J.
Leisure, Travel & Tourism, 1-10 employees
Used daily for less than 6 months
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We are still learning the system, as we are pretty new. The customer support has been amazing walking us through every step, and being close at hand when we need help in a hurry. We really appreciate the service and the system.
Just the ease of use.
Until we get to know the system, it is taking too long to enter information.
Hello Ali ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
Tyler B.
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Bluebird is a great product for those renting cars, however, if you're a smaller company such as myself, it is a little pricey on a monthly basis and to start up. Their support is second to none and when you need assistance they are right there to help. There are rarely any glitches which keep you and your company running smoothly. Bluebird is able to accept rates from Rezpower, but they want a lot of money to download that interface - I personally feel it is overpriced for that particular feature.
No pros were added to this review
No cons were added to this review
Hello Tyler ! Thank you very much for taking the time to review us. We are very happy that you are pleased with our RentWorks Product. Thank you for choosing Bluebird Auto Rental Systems. By the way, be on the lookout for our next update (Version 5) coming up in the next couple months. Fresh new look and lots of enhancements!
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