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ServiceFactor Logo

Cloud-based service and project management software

Table of Contents

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ServiceFactor - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

ServiceFactor overview

What is ServiceFactor?

ServiceFactor is a cloud and mobile-based service and project management software that helps users schedule jobs, manage the activities of their technicians, track inventory, update customer records, and process payments from the field or the office.

It offers features such as revenue tracking, technician scorecards, and marketing ROI analysis. The software optimizes customer support through CSR performance tracking and assigns technicians based on skills. It includes mapping for service calls, intelligent invoicing, and service agreement management.

ServiceFactor assists with quoting, inventory tracking, and management reporting. Technicians can access customer history, track goals, and collect payments in the field. The onboarding process is streamlined with QuickBooks integration for smooth implementation.

Starting price

130per user /
per month

Alternatives

with better value for money

ServiceFactor’s user interface

Ease of use rating:

ServiceFactor reviews

Overall rating

4.7

/5

10

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.5/10
Rating distribution

5

4

3

2

1

7

3

0

0

0

Pros
“Customer support has been outstanding. We have provided a lot of feedback to the ServiceFactor Support Team and they have been very accommodating with updating the software using our suggestions.”
PS

Patrick S.

Operations Manager

“You will be extremely happy with Service Factor, where they treat you like family. Also if your company needs reports, you can run reports if you need them.”
AK

Annie K.

Project Based Accounting

“All the staff members are very kind and helpful whenever you need them.”
AK

Annie K.

Project Based Accounting

Cons
“No real cons from a user standpoint. It is always difficult to switch from one software to another.”
JN

Jennifer N.

Service Coordinator

“The creating forms feature still gives me trouble, but I really think I just need more training.”
TL

Teri L.

Office Manager

Who uses ServiceFactor?

Based on 10 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Construction
Consumer Services
Utilities
Facilities Services
Others

Use cases

HVAC
Plumbing

ServiceFactor's key features

Most critical features, based on insights from ServiceFactor users:

Billing & invoicing
Scheduling
Quotes/Estimates
Customer database
Mobile access
Work order management

All ServiceFactor features

Features rating:

Electronic payments
Service history
Job tracking
Reporting & statistics
Customer history
Real-Time notifications
Real-Time data
For plumbing industry
Inventory management
Job management
Location tracking
Maintenance scheduling
Mobile app
Payment processing
QuickBooks integration
Routing
Technician management
Third-Party integrations
Time & expense tracking
Timesheet management
Accounting integration
Activity dashboard
Activity tracking
Alerts/Notifications
API
Calendar management
Contact database
Customer portal
Customer service management
Customizable forms
Customizable reports
Customizable templates
Data import/export
Dispatch management
Document storage
Drag & drop
Electronic signature
Equipment tracking

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ServiceFactor pricing

Value for money rating:

Starting from

130

/user

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about ServiceFactor price and value

Value for money rating:

To see what individual users think of ServiceFactor's price and value, check out the review snippets below.

“Customer support has been outstanding. We have provided a lot of feedback to the ServiceFactor Support Team and they have been very accommodating with updating the software using our suggestions.”
PS

Patrick S.

Operations Manager

“You will be extremely happy with Service Factor, where they treat you like family. Also if your company needs reports, you can run reports if you need them.”
AK

Annie K.

Project Based Accounting

ServiceFactor integrations (2)

ServiceFactor support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Phone Support
FAQs/Forum

Training options

In Person
Live Online
Videos

ServiceFactor FAQs

Q. What type of pricing plans does ServiceFactor offer?

ServiceFactor has the following pricing plans:
Starting from: $130.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of ServiceFactor?

ServiceFactor has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does ServiceFactor support?

ServiceFactor supports the following languages:
English


Q. Does ServiceFactor support mobile devices?

ServiceFactor supports the following devices:
Android, iPad, iPhone


Q. Does ServiceFactor offer an API?

Yes, ServiceFactor has an API available for use.


Q. What other apps does ServiceFactor integrate with?

ServiceFactor integrates with the following applications:
QuickBooks Online


Q. What level of support does ServiceFactor offer?

ServiceFactor offers the following support options:
Chat, Email/Help Desk, Phone Support, FAQs/Forum

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