Towbook Management Software Pricing, Features, Reviews & Alternatives

Towbook Management Software

Cloud-based towing management software

4.86/5 (77 reviews)

Towbook Management Software overview

What is Towbook Management Software?

Towbook is a web-based towing management software with native iOS and Android apps, which offers dispatching, impounding, invoicing, private property, and accounting capabilities. The system can be used by companies serving individuals, private properties, body shops, motor clubs, police departments, and more.

Towbook’s dispatching system enables users to add calls and assign them to drivers, with real-time updates showing all users the latest calls and dispatches. Photos and files can be added to dispatch records, multiple vehicles, trucks, and drivers can be added to a single dispatch, and customized invoices can be created and emailed to customers. When vehicles are impounded, Towbook automatically calculate storage fees, and remind users when state-required impound notices and letters are due, with the option to have notices automatically printed.

Towbook allows users to set up accounts for different company types, including motor clubs, police departments, and body shops. Custom pricing and discounts can then be set up for these accounts, users can create and send statements directly to individual accounts, and customers can log in to view lists of towed vehicles for their account. Towbook also includes tools for businesses serving private properties, such as automatic notification of property owners when a vehicle is impounded, photo uploads allowing the automatic sending of photos of impounded vehicles to property managers, and account tagging. Property managers are also able to log into Towbook to request that vehicles be towed.
www.towbook.com

Pricing

Starting from
$49/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

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Towbook Management Software screenshot: Towbook's native iOS and Android apps can be used by drivers, dispatchers, and managersTowbookTowbook Management Software screenshot: Users can add new calls into Towbook manually, or they can be added automatically through integrations with various motor clubsTowbook Management Software screenshot: Towbook's dispatching system updates in real time, across both the web app and mobile appsTowbook Management Software screenshot: Drivers and dispatchers can update call statuses in TowbookTowbook Management Software screenshot: Towbook allows users to search for VIN, make, model, and year using license platesTowbook Management Software screenshot: Users can charge for mileage, fuel, and add taxes in Towbook
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Towbook Management Software user reviews

Value for money
Features
Ease of use
Customer support
  4.9
  4.9
  4.8
  4.8
Jaci B.

Towbook Grew Our Company

Used daily for 2+ years
Reviewed 2018-12-10
Review Source: Capterra

We are wrapping up our 3rd year using Towbook. Our business has doubled in truck and staff count, but we can achieve all of our billing needs in less than 20 hours a week. That’s one part time position to cover 24,000 calls a year. From management to drivers and dispatchers, Towbook continues to stay on top of an ever changing industry at a very fair price. The ease of use in the office and on the road is astounding.

Pros
Automation of invoicing Auto submission to motor clubs GPS tracking of drivers Easy to use reporting Commission tracking Impounds customized to our state Constant advancements of software 1st class customer service

Cons
The only con I can find is that I wished we had started sooner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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REVA B.

I wish there were 10 stars available for their tech support.....

Used daily for 2+ years
Reviewed 2019-07-08
Review Source: Capterra

I have satellite offices and we had trouble coordinating drivers, calls, and information from one admin/dispatcher to the next. Towbook is a VERY affordable option that gives you as much bang for your buck as you can find anywhere. Plus you don't get stuck on hold to speak to someone halfway around the world when you have problems. They have a variety of ways to contact them and they respond in a timely fashion every single time.

Pros
I like most that it's easy to use. I love that it's cloud-based so we can unify all my operations in different places to one real-time experience. I love that the company is very responsive to developing new features independently, but also works hard to implement changes requested by customers. There is not one human being at Towbook software that I have run into so far that I wouldn't be happy to have at my company!

Cons
I seriously have no complaints. Can't complain about the cost, the overall value, or even the ease of getting it set up. They could have called it "Dispatch software for dummies" and wouldn't have been far from the truth.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Yaser A.

24/7 is nothing but angry sleepy voice so made that we called at 2 am to ask for help login!!

Used daily for less than 6 months
Reviewed 2019-05-08
Review Source: Capterra

NA

Pros
DIGITALLY DISPATCH WORKING WITH MOTOR CLUBS

Cons
24/7 CUSTOMER SUPPORT RUDENESS AND UN-LOGIC SOLUTION AND HANGING UP ON YOU WOW!!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Mark G.

why Towbook works for us

Used daily for 2+ years
Reviewed 2021-02-09
Review Source: Capterra

getting to the disablement location a providing service in a timely manner

Pros
easy to use, run plates to get vin numbers and the uploading of photos is easy, the ease for the user makes it a plus

Cons
the maps are some times off and will lead the driver miles off course causing the call to the customer to be late

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Peter C.

Best Decision Ever

Used daily for 6-12 months
Reviewed 2020-02-28
Review Source: Capterra

The staff at Towbook are top notch. Always helpful and friendly, and always able to assist. If they don't have the answer immediately, they will research the situation and find an answer. They are familiar with the towing industry, and it shows in their knowledge in responding to questions and concerns. They take comments and suggestions and actually implement them into the upgrades in the software package. I would recommend Towbook to anyone in the industry, the use of the software has created such an accountability for our income, it is unbelievable. It pays for itself time and time again! Towbook ROCKS!!

Pros
Complete customization to allow for the most functional use and integration into our current operation. Customer service is top notch, always helpful, friendly, and timely! Continued upgrades are always useful and allow for even greater efficiency in running our tow operation. The ability to generate custom letters is also extremely helpful. The ability to have multiple users at no added cost is key!

Cons
Nothing negative to say about this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Towbook Management Software pricing

Starting from
$49/month
Pricing options
Free trial
Subscription
View Pricing Plans

30-day free trial, no credit card required.

Starter: $49 per month - up to 250 calls per month
Premium: $99 per month - up to 500 calls per month
Professional: $189 per month - up to 1000 calls per month
Ultimate: $289 per month - up to 1500 calls per month
Enterprise: $349 per month - up to 2000 calls per month ($49 per month for every 1000 additional calls)

Towbook Management Software features

Activity Tracking
Alerts/Notifications
Billing & Invoicing
Customer Database
Invoice Management

API (237 other apps)
Access Controls/Permissions (160 other apps)
Activity Dashboard (264 other apps)
Customizable Reports (172 other apps)
Data Import/Export (214 other apps)
Document Management (211 other apps)
Electronic Payments (153 other apps)
Inventory Management (264 other apps)
Mobile Access (157 other apps)
Quotes/Estimates (167 other apps)
Reporting & Statistics (299 other apps)
Reporting/Analytics (200 other apps)
Scheduling (186 other apps)
Search/Filter (200 other apps)
Third Party Integrations (217 other apps)

Videos and tutorials

Additional information for Towbook Management Software

Key features of Towbook Management Software

  • Dispatch records
  • Multiple vehicles per dispatch
  • Automatic storage fee calculations
  • Automatic notice printing
  • Photos of towed vehicles
  • Tow requests
  • iOS and Android apps
  • Multiple tax rates
  • Reporting
  • Automatic notifications to private property owners
  • Impound notice and letter reminders
  • Email integration
  • GPS tracking
  • Customer statements
  • Customized pricing
  • QuickBooks integration
  • Real-time updates
  • Discount management
  • Sales tax reports
  • Customized invoices
View All Features

Benefits

Automatic reminders for state-required impound notices or letters, with the option for the system to automatically print notices.

Dispatching system updates in real time, and allows users to add calls, send them to assigned drivers, and create custom invoices for customers for delivery by email.

Account tagging, photo uploads, and automatic notification of property owners are available for private property impounds, with private property managers also able to request a tow online.

Towbook can report back on company performance, including completed calls, revenue, call volume by truck or driver, sales tax, and more.

Customer accounts can be set up to allow discounts and customized pricing for individual accounts, with the ability to directly email personalized statements to each account.