App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Towbook Management Software Pricing, Features, Reviews and Alternatives

Towbook Management Software product overview

Price starts from

49

Per month

Flat Rate

What is Towbook Management Software?

Towbook is a web-based towing management software with native iOS and Android apps, which offers dispatching, impounding, invoicing, private property, and accounting capabilities. The system can be used by companies serving individuals, private properties, body shops, motor clubs, police departments, and more.

Key benefits of using Towbook Management Software

Automatic reminders for state-required impound notices or letters, with the option for the system to automatically print notices.

Dispatching system updates in real time, and allows users to add calls, send them to assigned drivers, and create custom invoices for customers for delivery by email.

Account tagging, photo uploads, and automatic notification of property owners are available for private property impounds, with private property managers also able to request a tow online.

Towbook can report back on company performance, including completed calls, revenue, call volume by truck or driver, sales tax, and more.

Customer accounts can be set up to allow discounts and customized pricing for individual accounts, with the ability to directly email personalized statements to each account.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Phone Support
Email/Help Desk
Chat

Training options

Documentation
Live Online

Towbook Management Software pricing information

Value for money

4.9

/5

79

Starting from

49

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Towbook Management Software features

Functionality

4.9

/5

79

Total features

17

2 categories

Most valued features by users

Billing & Invoicing
Alerts/Notifications
Activity Tracking
Customer Database
Electronic Signature
Client Management
Routing
GPS

Towbook Management Software users reviews

Overall Rating

4.9

/5

79

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.77/10
Rating distribution

5

4

3

2

1

74

3

0

0

2

Pros
They are just a click away and it's always like talking to a friend. They partner SUPERB customer service along with AMAZING software that truly streamlines our entire business.
Ease of use and the Account Service and Customer Service is outstanding. Programming was easy and transferring of files was completed within 24 hours from our previous Digital Dispatch Company.
It is easy to use and learn how to use. The customer service is great, they are friendly and quick to help.
Cons
I had a quick question, nothing urgent so I sent an email to customer support expecting a call first thing in the morning. I was shocked when they called me no more than five minutes later.
Maybe that all fields need to be filled in before sending a job out. Only because our dispatchers can be quite forgetful at times, but the is almost impossible to do.
The customer service is second to none. Always someone available to help if we encounter a problem and that problem is addressed immediately.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Towbook Grew Our Company

Reviewed 4 years ago

We are wrapping up our 3rd year using Towbook. Our business has doubled in truck and staff count, but we can achieve all of our billing needs in less than 20 hours a week. That’s one part time position to cover 24,000 calls a year. From management to drivers and dispatchers, Towbook continues to stay on top of an ever changing industry at a very fair price. The ease of use in the office and on the road is astounding.

Pros

Automation of invoicing Auto submission to motor clubs GPS tracking of drivers Easy to use reporting Commission tracking Impounds customized to our state Constant advancements of software 1st class customer service

Cons

The only con I can find is that I wished we had started sooner.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

I wish there were 10 stars available for their tech support.....

Reviewed 3 years ago

I have satellite offices and we had trouble coordinating drivers, calls, and information from one admin/dispatcher to the next. Towbook is a VERY affordable option that gives you as much bang for your buck as you can find anywhere. Plus you don't get stuck on hold to speak to someone halfway around the world when you have problems. They have a variety of ways to contact them and they respond in a timely fashion every single time.

Pros

I like most that it's easy to use. I love that it's cloud-based so we can unify all my operations in different places to one real-time experience. I love that the company is very responsive to developing new features independently, but also works hard to implement changes requested by customers. There is not one human being at Towbook software that I have run into so far that I wouldn't be happy to have at my company!

Cons

I seriously have no complaints. Can't complain about the cost, the overall value, or even the ease of getting it set up. They could have called it "Dispatch software for dummies" and wouldn't have been far from the truth.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

24/7 is nothing but angry sleepy voice so made that we called at 2 am to ask for help login!!

Reviewed 3 years ago

NA

Pros

DIGITALLY DISPATCH WORKING WITH MOTOR CLUBS

Cons

24/7 CUSTOMER SUPPORT RUDENESS AND UN-LOGIC SOLUTION AND HANGING UP ON YOU WOW!!!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The Business software of today, tomorrow and the future.

Reviewed 4 months ago

Has helped build our business to what it is today. Improved ETA times, ease of invoicing, and more. The Customer Service is Excellent and we will continue to utilize this program for our business.

Pros

The GPS, and the ease of connection to our roadside provider network.

Cons

We love everything about the software. Continually updating the software to satisfy clientele need.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The best Towing Software in the industry

Reviewed 9 months ago
Pros

Towbook is extremely easy to use and has changed the way we do business for the better. This software allows us to easily keep track of what our drivers are doing and plan how to most efficiently utilize our fleet to get people safely out of harms way or to their destination. The visual comparison to the most used social media website makes Towbook very user friendly and non-intimidating. The software support (by online chat, phone and email) is easily and quickly reachable 24/7 and generally a response is helpful with problem solving solutions.

Cons

When there is an outage it really cripples our operations. Thankfully outages don’t last very long and support is generally very transparent as to how long it is expected to last.

Towbook Management Software FAQs and common questions

Q. What type of pricing plans does Towbook Management Software offer?

Towbook Management Software has the following pricing plans:
Starting from: $49.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Towbook Management Software?

Towbook Management Software has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Towbook Management Software support?

Towbook Management Software supports the following languages:
English


Q. Does Towbook Management Software support mobile devices?

Towbook Management Software supports the following devices:
Android, iPad, iPhone


Q. Does Towbook Management Software offer an API?

No, Towbook Management Software does not have an API available.


Q. What other apps does Towbook Management Software integrate with?

Towbook Management Software integrates with the following applications:
WEBFLEET, QuickBooks Online Advanced, Quickbooks Online, Google Maps


Q. What level of support does Towbook Management Software offer?

Towbook Management Software offers the following support options:
24/7 (Live rep), Phone Support, Email/Help Desk, Chat

Common Towbook Management Software comparisons

Towbook Management Software logo
Tracker Management Systems logo
Towbook Management SoftwarevsTracker Management Systems
Towbook Management Software logo
Omadi logo
Towbook Management SoftwarevsOmadi
Towbook Management Software logo
Dispatch Anywhere logo
Towbook Management SoftwarevsDispatch Anywhere
Towbook Management Software logo
Jobber logo
Towbook Management SoftwarevsJobber

Related categories