We are wrapping up our 3rd year using Towbook. Our business has doubled in truck and staff count, but we can achieve all of our billing needs in less than 20 hours a week. That’s one part time position to cover 24,000 calls a year. From management to drivers and dispatchers, Towbook continues to stay on top of an ever changing industry at a very fair price. The ease of use in the office and on the road is astounding.
Pros
Automation of invoicing
Auto submission to motor clubs
GPS tracking of drivers
Easy to use reporting
Commission tracking
Impounds customized to our state
Constant advancements of software
1st class customer service
Cons
The only con I can find is that I wished we had started sooner.
Rating breakdown
Likelihood to recommend: 10/10
I have satellite offices and we had trouble coordinating drivers, calls, and information from one admin/dispatcher to the next. Towbook is a VERY affordable option that gives you as much bang for your buck as you can find anywhere. Plus you don't get stuck on hold to speak to someone halfway around the world when you have problems. They have a variety of ways to contact them and they respond in a timely fashion every single time.
Pros
I like most that it's easy to use. I love that it's cloud-based so we can unify all my operations in different places to one real-time experience. I love that the company is very responsive to developing new features independently, but also works hard to implement changes requested by customers. There is not one human being at Towbook software that I have run into so far that I wouldn't be happy to have at my company!
Cons
I seriously have no complaints. Can't complain about the cost, the overall value, or even the ease of getting it set up. They could have called it "Dispatch software for dummies" and wouldn't have been far from the truth.
Rating breakdown
Likelihood to recommend: 10/10
NA
Pros
DIGITALLY DISPATCH WORKING WITH MOTOR CLUBS
Cons
24/7 CUSTOMER SUPPORT RUDENESS AND UN-LOGIC SOLUTION AND HANGING UP ON YOU WOW!!!
Rating breakdown
Likelihood to recommend: 0/10
getting to the disablement location a providing service in a timely manner
Pros
easy to use, run plates to get vin numbers and the uploading of photos is easy, the ease for the user makes it a plus
Cons
the maps are some times off and will lead the driver miles off course causing the call to the customer to be late
Rating breakdown
Likelihood to recommend: 7/10
The staff at Towbook are top notch. Always helpful and friendly, and always able to assist. If they don't have the answer immediately, they will research the situation and find an answer. They are familiar with the towing industry, and it shows in their knowledge in responding to questions and concerns. They take comments and suggestions and actually implement them into the upgrades in the software package. I would recommend Towbook to anyone in the industry, the use of the software has created such an accountability for our income, it is unbelievable. It pays for itself time and time again! Towbook ROCKS!!
Pros
Complete customization to allow for the most functional use and integration into our current operation. Customer service is top notch, always helpful, friendly, and timely! Continued upgrades are always useful and allow for even greater efficiency in running our tow operation. The ability to generate custom letters is also extremely helpful. The ability to have multiple users at no added cost is key!
Cons
Nothing negative to say about this software.
Rating breakdown
Likelihood to recommend: 10/10
30-day free trial, no credit card required.
Starter: $49 per month - up to 250 calls per month
Premium: $99 per month - up to 500 calls per month
Professional: $189 per month - up to 1000 calls per month
Ultimate: $289 per month - up to 1500 calls per month
Enterprise: $349 per month - up to 2000 calls per month ($49 per month for every 1000 additional calls)
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