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3CX vs Bandwidth Comparison (2026)

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3CX

Bandwidth

Overview

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

Bandwidth offers a suite of API products for businesses and developers wanting to add voice calling, secured 2FA text messaging (SMS), MMS or 9-1-1 emergency call connectivity to software and applications, while also accessing SIP trunking, routing, address verification and number porting services

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

350

Per year

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

0.35

One-time payment

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.4

468

279

131

Value for money

Ease of use

Features

Customer support

74%

would recommend this app

4.5

131

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

Pros

“Users appreciate the integration of various communication tools like voice calls, video conferencing, live chat, and messaging into a single platform.”

Bien C.

Systems and Service Operation Analyst

“The ability to route calls from a central switchboard to individual desktops make this software very useful in our remote working office set up.”

Kristan L.

Architect

“CX is a single interface for customer live chat, call logging, queue management and real-time reporting.”

Ngozi A.

AG Director Arts and Craft Department

Pros

“Years ago they were great to work with, easy access to support by phone or email, helpful account reps that stayed on top of things and stayed in touch, competitive pricing, and innovative features. ”

Russell M.

President

“Port triggering, SMS integration, fairly reliable.”

Russell M.

President

“I'm compelled to share this experience openly as a caution to others who might consider engaging with Bandwidth for similar services.”

Zubair A.

CEO

Cons

“The only drawback I noticed the phone calls quality on the app is not up to mark and sometimes drops.”

Mohammed M.

Project manager

“There were numerous bugs during the transition to version 20, and the support team offered no real solutions other than completely redoing the configuration.”

Laurent B.

Manager

“We seem to have lots of issues with it with just making/receiving calls and that’s a simple, important thing for phone software.”

Chris H.

Systems Engineer

Cons

“The path they haphazardly forged providing 10DLC functionality and set moving target dates on blocking traffic was a nightmare, they didn't have it together on this, left hand didn't know what the right hand was doing and forget about the customer being in the know.”

Russell M.

President

“With three different account managers (ie [sensitive content hidden] and now [sensitive content hidden]) in 12 months, continuity and understanding of our project suffered greatly.”

Zubair A.

CEO

“We have yet to send a single message in over a year since apparently being onboard into A2P SMS product.”

Zubair A.

CEO