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Bandwidth

Coding APIs for adding telephony, SMS & 911 calling to apps

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Bandwidth Pricing, Features, Reviews and Alternatives

Bandwidth product overview

What is Bandwidth?

Bandwidth is a provider of communication APIs and services tailored to meet the needs of business users and developers wishing to build voice calling, text messaging, or 9-1-1 call connectivity into their software and applications. As a communications API provider with its own nationwide (USA) all-IP voice network, Bandwidth promises to be uniquely placed when it comes to high quality voice fidelity (SIP Trunking), real time reliability and access to 52 million US phone numbers. This backing then allows the Bandwidth Voice API to package features that include local and toll-free number support, optimized call routes, automated call control, text-to-speech, recording and transcription, wireless carrier interconnects and also detailed call record-keeping. The Messaging API then invites the development of apps offering SMS, MMS, toll-free (A2P) and threaded group messaging functionality, with notable features spanning long message support, pin codes and notifications, bi-directional Unicode and indeed the sending of emoji, imagery and audio. Security is then enhanced around text messaging with Bandwidth's API building blocks for layering on Two-Factor Authentication (2FA), pre-built and setup already while open to custom tailoring to suit unique use cases.

Key benefits of using Bandwidth

  • Bandwidth benefits from being a communications API platform provider with its own nationwide IP voice network, to support developers and businesses alike with enterprise ready telephony and text messaging services.


  • High-quality, business grade Voice API provides access to local and toll-free numbers, 911 calling, optimized call routes, automated call control, recording and transcription functions, text-to-speech, call records, playable media and more.


  • SMS messaging API with two-factor authentication allows developers to add secure text messaging and MMS, along with toll-free (A2P) and group messaging functionality into apps, with support for emojis, pictures, audio, long messages and bi-directional Unicode compliance.


  • Bandwidth's 9-1-1 API facilitates the building in of nationwide (USA) 911 emergency call routing that is mobile-ready and subject to automatic MSAG address verification to ensure the correct and fastest local response.


  • The platform's own web-based dashboard provides an intuitive front-end onto associated API services such as the search and management of external numbers and also integrated reporting capabilities for tracking and monitoring number usage data.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Phone Support
    24/7 (Live rep)
    Knowledge Base
    Chat

    Training options

    Webinars
    Live Online
    Videos
    Documentation

    Bandwidth pricing information

    Value for money

    4.6

    /5

    111

    Price starts from

    Free

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Bandwidth features

    Functionality

    4.5

    /5

    111
    Total Features31 4 categories

    Most valued features by users

    Reporting/Analytics
    API
    Alerts/Notifications
    Chat/Messaging
    Activity Dashboard
    Call Recording
    Communication Management
    Access Controls/Permissions

    Functionality contenders

    Bandwidth users reviews

    Overall rating

    4.6

    /5

    111

    Positive reviews

    95%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.29/10
    Rating distribution

    5

    4

    3

    2

    1

    74

    31

    6

    0

    0

    Pros
    The people who run it clearly care about their customers' experiences. The software does a great job and, on the rare occasion when it needs a boost, the customer service is the best in the business.

    MO

    Megan O.

    Super easy to use and it has amazing voice quality, and a ton of amazing features I probably will never use.

    Preston T.

    The ability to manage all of carrier specific assets from a single portal. Ability to reconcile numbers, records and service offering makes Bandwidth one of the best in its class.

    AR

    Anonymous Reviewer

    Cons
    I know that passwords need to be changed on a regular basis but not that regularly, sometimes I got lost looking for the information I needed, probably my fault.

    AR

    Anonymous Reviewer

    Unable to order multiple Rate Centers in one order. No option to update the whole order with Switch changes.

    JG

    Jennifer G.

    Lack of route changes in Bulk through the portal. SMS Dashboard availability is not available at this time.

    EM

    Eyeleen M.

    Overall rating contenders

    Overall Rating

    Stripe for Cell Phones

    Reviewed a year ago

    Transcript

    Greg G.: Hey, I'm Greg. I'm a software developer at a SAAS company, and I give Bandwidth a four out of...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    My Preferred Carrier

    Reviewed 4 years ago

    I save a lot of time when I use the Bandwidth portal versus other carriers portals that I use. I would say on average to order a new number through Bandwidth versus other portals, it takes me half as much time. For submitting ports, I save even more time than that.

    Pros

    User-friendly which makes it time efficient and the Bandwidth team is wonderful to work with. The majority of our companies numbers are ported/ordered through Bandwidth because we have found this to be the best and easiest carrier to use.

    Cons

    The port tool will not tell you the carrier of a number if it is not portable. It also will not tell you the carrier of toll-free numbers or if they are on different RespOrgs before you submit them.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    User Friendly Portal for Ordering and Porting Telephone Numbers

    Reviewed 2 years ago

    Overall, the portal is user friendly and is useful.

    Pros

    It is so easy to find Telephone numbers using the portal especially now that it is updated. Ordering CNAM, DL are easy too. You won't be taken to so many steps. Navigating the portal won't need a formal training, you can simply tour your self and be able to see what you need.

    Cons

    Porting Telephone numbers, there is NO WAY to remove and add numbers. You will still need to cancel and re-key which is very time consuming. It's like starting from scratch. Also, since the portal had the update, the partial porting will really need you to supply information which I think are okay even without those, example the next BTN for the remaining numbers since other carriers do not need this. For off-net port, you really cannot choose the time of port. This is not good for customers who reschedule during the port date.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Great rates, reliable network, features leave a lot to be desired.

    Reviewed 4 years ago

    Predictable rates with a reliable network.

    Pros

    I own an IT MSP and hosted PBX company. I've been using Bandwidth.com for about a year now, coming from VoIP Innovations and Telnyx. I signed a 2 year contract and overall I'm satisfied. The rates are very low, and the network is very reliable in my experience. Customer support is average. If you call in for support you won't get much help as you're usually directed to send in a support ticket via email or their website.

    Cons

    Lack of features. If you're only needing origination, termination and E911 then Bandwidth.com is perfect in that area. Coming from other carriers like VoIP Innovations and Telnyx, who offer many additional features that Bandwidth.com lacks.. Email to fax, and SMS to email to name a couple.. Bandwidth does offer SMS but you have use their API to implement it, so if you aren't a programmer, good luck. Due to the lack of features available, I still subscribe to a couple of other carriers for services that Bandwidth.com does not provide which is unfortunate.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Bandwidth customer support far exceeds their peers. They finish most requests in just a few hours.

    Reviewed 4 years ago

    Worry free call routing.

    Pros

    Ease of use stands out first. As a daily user I count on Bandwidth to point thousands of phone numbers to my customers correctly and route tens of thousands of calls daily. We use 5 SIP providers in our business and I choose Bandwidth as the primary carrier over all the others every time hands down.

    Cons

    There is nothing I don't like about Bandwidth. They have all the tools on their site I need to do my job efficiently.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Exceptional Service! I work with Bandwidth on a daily basis and they always go above & beyond!

    Reviewed 4 years ago

    On a daily basis Bandwidth makes my job easier, in comparing with other options Bandwidth gets my vote every time.

    Pros

    Exceptional Service! I work with Bandwidth on a daily basis and they always go above & beyond! Very easy portal, the staff is great to work with!

    Cons

    I've worked with Bandwidth for a little over 3 years and I have watched the company involve and raise their expectations for themselves. There is nothing I do not like about working with Bandwidth!

    Bandwidth FAQs and common questions

    Bandwidth has the following pricing plans:
    Pricing model: Free, One Time License
    Free Trial: Available


    Bandwidth has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Bandwidth supports the following languages:
    English


    Yes, Bandwidth has an API available for use.


    Bandwidth offers the following support options:
    FAQs/Forum, Email/Help Desk, Phone Support, 24/7 (Live rep), Knowledge Base, Chat

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