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BMC Helix ITSM
5
40
4
53
3
17
2
4
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service and IT asset management software
Table of Contents
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BMC Helix ITSM - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
BMC Helix ITSM overview
What is BMC Helix ITSM?
BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from within a unified platform. It enables staff members to set up workflow automation to manage the creation, approval, and implementation of multiple change requests.
BMC Helix ITSM allows IT professionals to automatically generate templates, assets, and knowledge article suggestions to resolve specific queries and issues. Supervisors can manage predictive service management operations by assigning, auto classifying, and routing incoming tickets and emails. It also offers multi-cloud service management tools, which enables team members to handle problems and incidents across cloud-based, multi-service, and multi-provider infrastructures.
BMC Helix ITSM offers an API, which allows businesses to integrate the platform with several third-party solutions, such as Koviar, Ivanti, Apptio, and more. The built-in dashboard lets business leaders to utilize a drag-and-drop interface to create incidents, changes, service availability-based reports and data visualizations.
Starting price
Alternatives
with better value for money
Pros & Cons
Email Updates
Data Management
License Management
Reporting
Network Service Management
BMC Helix ITSM’s user interface
BMC Helix ITSM pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
4.0
Ease of use
3.8
Customer support
4.0
Reviews sentiment
What do users say about BMC Helix ITSM?
sending updates and adding into it is still a bit manual.
Select to learn more
Who uses BMC Helix ITSM?
Based on 115 verified user reviews.
Company size
Enterprises
Midsize Businesses
Small Businesses
Top industries
Use cases
BMC Helix ITSM's key features
Most critical features, based on insights from BMC Helix ITSM users:
All BMC Helix ITSM features
Features rating:
BMC Helix ITSM alternatives
BMC Helix ITSM
Starting from
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Proactivanet
Starting from
1
/user
Per year
ManageEngine Endpoint Central
Starting from
795
/user
Per year
Freshservice
Starting from
19
/user
Per month
BMC Helix ITSM pricing
Value for money rating:
Starting from
No pricing info
User opinions about BMC Helix ITSM price and value
Value for money rating:
To see what individual users think of BMC Helix ITSM's price and value, check out the review snippets below.
Aishwarya T.
Salesforce Consultant
Pankaj K.
NOC
BMC Helix ITSM integrations (1)
Integrations rated by users
We looked at 115 user reviews to identify which products are mentioned as BMC Helix ITSM integrations and how users feel about them.
Integration rating: 5.0 (1)
“Important as this is the operational system but only 1 way integration”
Sophie F.
Group Financial Accountant
Other top integrations
BMC Helix ITSM support options
Typical customers
Platforms supported
Support options
