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BMC Helix ITSM

IT service and IT asset management software

BMC Helix ITSM - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is BMC Helix ITSM?

BMC Helix ITSM is an IT asset management software that helps businesses manage incidents, create data visualizations, broker releases, and more from within a unified platform. It enables staff members to set up workflow automation to manage the creation, approval, and implementation of multiple change requests.

BMC Helix ITSM allows IT professionals to automatically generate templates, assets, and knowledge article suggestions to resolve specific queries and issues. Supervisors can manage predictive service management operations by assigning, auto classifying, and routing incoming tickets and emails. It also offers multi-cloud service management tools, which enables team members to handle problems and incidents across cloud-based, multi-service, and multi-provider infrastructures.

BMC Helix ITSM offers an API, which allows businesses to integrate the platform with several third-party solutions, such as Koviar, Ivanti, Apptio, and more. The built-in dashboard lets business leaders to utilize a drag-and-drop interface to create incidents, changes, service availability-based reports and data visualizations.

Starting from

No pricing info

Alternatives with better value for money

BMC Helix ITSM's key features

Most critical features, based on insights from BMC Helix ITSM users:

Incident Management

4.7

(3)

IT Asset Management

3.5

(2)

Problem Management

4.0

(3)

Knowledge Base Management

2.5

(2)

Mobile Access

2.0

(2)

Self Service Portal

2.5

(2)

Features

4.0

114

Ease of use

3.8

114

All BMC Helix ITSM features

Change Management

4.0

(3)

Activity Dashboard

(0)

Activity Tracking

(0)

Alerts/Notifications

(0)

Approval Process Control

(0)

Asset Tracking

(0)

Configuration Management

(0)

Help Desk Management

(0)

Reporting & Statistics

(0)

Support Ticket Management

(0)

Support Ticket Tracking

(0)

BMC Helix ITSM alternatives

BMC Helix ITSM

4.1

(114)

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.8

Features

4.0

Value for Money

3.9

Customer Support

3.9

SysAid

4.5

(479)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.6

Customer Support

4.5

BOSSDesk

4.7

(128)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.7

Customer Support

4.8

EZOfficeInventory

4.6

(1.5K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.6

Customer Support

4.6

BMC Helix ITSM pricing

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money

3.9

114

Starting from

No pricing info

BMC Helix ITSM support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

BMC Helix ITSM reviews

Overall rating

4.1

114

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7.42/10

Rating distribution

Pros

I have worked on Remedy ITSM and found it robust and secure which can offer huge benefits to organisation investing in this solution either for their own use internally or when serving other clients.

Eva L.

Independent Consultant

Once installed/upgraded it is super easy to develop, manage and it is very easy to have to tool fit your processes.

Marie J.

Services Architect

Remedy ITSM has been great to implement our Service Desk Service from Scratch. With it we can keep track of the ticket´s progress, and improve our Support Platform 100.

Jorge G.

Customer Support Engineer at Cisco TAC

Cons

It has many errors, from the need to be used via the web, such as problems in scripting, execution and timeout. Serious problems that make the tool a bad work mechanism.

Felipe P.

Network analyst

There are a few fields mandatory that for some users are annoying since there is no like an option for a quick ticket to report a particular emergency that wants our support ride away.

Verified reviewer

Anonymity request

Support by BMC is generally poor. Very difficult to get people who understand what the problem is and even more difficult to find the ones able to resolve it.

Damir S.

ITSM Team Leader

Read all reviews

BMC Helix ITSM FAQs

Q. What type of pricing plans does BMC Helix ITSM offer?

BMC Helix ITSM has the following pricing plans:
Free Trial: Available

These products have better value for money

Q. Who are the typical users of BMC Helix ITSM?

BMC Helix ITSM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does BMC Helix ITSM support?

BMC Helix ITSM supports the following languages:
English

Q. Does BMC Helix ITSM offer an API?

No, BMC Helix ITSM does not have an API available.

Q. What other apps does BMC Helix ITSM integrate with?

BMC Helix ITSM integrates with the following applications:
Yurbi

Q. What level of support does BMC Helix ITSM offer?

BMC Helix ITSM offers the following support options:
Email/Help Desk

Popular comparisons with BMC Helix ITSM

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