Call Record Analyzer Pricing, Features, Reviews & Comparison of Alternatives

Call Record Analyzer

Web call reporting and analytics platform

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Call Record Analyzer overview

Call Record Analyzer is a cloud-based platform designed to help small to large organizations create custom reports for a unified communications environment. Key features include pattern recognition, device utilization, custom data formatting, call data management, and alert notifications.

The application allows supervisors to track device usage and monitor the activities of employees on calls. Using its video/voice troubleshooting feature, managers can acquire insights regarding dropped and disconnected calls. Plus, its dashboard helps users visualize dialed numbers, identify top callers, and monitor network performance through graphs and charts.

Call Record Analyzer lets team members add custom caller ID labels, enabling them to identify internal and external calls. Administrators can use the solution to provide role-based access to employees, manage passwords, and control data views by department. It also helps customer service agents extract information about unknown callers by conducting searches based on multiple criteria, such as date range, optional departments, phone numbers, and more.


Starting from
Pricing options
Value for money
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Business size



United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

Call Record Analyzer screenshot: Call Record Analyzer visual reportingCall Record Analyzer (CRA) OverviewCall Record Analyzer screenshot: Call Record Analyzer transfer visualizationCall Record Analyzer screenshot: Call Record Analyzer reports schedulingCall Record Analyzer screenshot: Call Record Analyzer threshold alerting

Call Record Analyzer reviews

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Call Record Analyzer pricing

Starting from
Pricing options
Free trial
View Pricing Plans

Essentials Plan - $415/month
Plus Plan - $725/month
Enterprise Plan $1295/month

Call Record Analyzer features

Activity Dashboard
Call Monitoring
Call Recording
Call Reporting
Call Transfer
Caller ID
Reporting & Statistics

API (162 other apps)
Automatic Notifications (65 other apps)
CRM Integration (73 other apps)
Call Routing (79 other apps)
Chat (84 other apps)
Conferencing (76 other apps)
Instant Messaging (65 other apps)
Real Time Analytics (58 other apps)
Real Time Reporting (59 other apps)
Third Party Integration (93 other apps)
Video Conferencing (58 other apps)
Voice Mail (59 other apps)

Additional information for Call Record Analyzer

Key features of Call Record Analyzer

  • Ad Hoc Reports
  • By-Extension Reporting
  • Call Duration
  • Call Volume
  • Caller Identification
  • Customizable Dashboard
  • Drag & Drop
  • Inbound Reporting
  • Outbound Reporting
  • Report Export
  • Scheduled / Automated Reports
  • Unattended Call Management
  • Who Answered Log
View All Features