Call Record Analyzer is a cloud-based platform designed to help small to large organizations create custom reports for a unified communications environment. Key features include pattern recognition, device utilization, custom data formatting, call data management, and alert notifications.
The application allows supervisors to track device usage and monitor the activities of employees on calls. Using its video/voice troubleshooting feature, managers can acquire insights regarding dropped and disconnected calls. Plus, its dashboard helps users visualize dialed numbers, identify top callers, and monitor network performance through graphs and charts.
Call Record Analyzer lets team members add custom caller ID labels, enabling them to identify internal and external calls. Administrators can use the solution to provide role-based access to employees, manage passwords, and control data views by department. It also helps customer service agents extract information about unknown callers by conducting searches based on multiple criteria, such as date range, optional departments, phone numbers, and more.