CallHippo vs Acefone

Ringover

Nextiva

VoIP.ms

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

International Business Development Manager

I liked how their customer service team emphatises when an inconvenience is faced and treats us like valuable customers instead of just another number.

Conference Producer

In the beginning, the support team’s response time was a bit slow, but the overall experience has improved significantly.

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Notifications

Archiving & Retention

Auto-Dialer

Automated Routing

Automatic Call Distribution

Blended Call Center

Callback Scheduling

Call Center Management

Caller ID

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Tracking Metrics

Call Transfer

Collaboration Tools

Computer Telephony Integration

Contact Management

Customizable Reports

Dashboard

Inbound Call Center

Manual Dialer

Multi-Channel Communication

On-Demand Recording

Outbound Call Center

Phone Key Input

Predictive Dialer

Quality Management

Queue Management

Real-Time Analytics

Recording

Reporting/Analytics

Reporting & Statistics

Status Tracking

Text to Speech

Third-Party Integrations

Voice Customization

Voice Mail

VoIP

VoIP Connection

Reviewers appreciate CallHippo’s affordable pricing and inclusion of essential features, and some users report responsive support even on lower plans. However, some users say the pricing structure is confusing and leads to unexpected or higher costs.

Value for money

By industry, CallHippo reviewers are most commonly professionals in information technology and services (18%). The most frequent use case for CallHippo cited by reviewers is telephony (45% of reviewers).

CallHippo

Web-based

Windows

iPhone

iPad

Android

Vonage Business Communications

RingEX

Aircall

Google Voice

Twilio

Five9

RingCX

CloudTalk

CallRail

Dialpad

Basic

Starter

Professional

Ultimate

Enterprise

Difficult refund and cancellation process

Sr. Project Manager

The next day I get an email saying there is nothing wrong with their software and that they will not refund it - even though I didn't even get one day of service and the bottom of their page says they will refund anything charged in that period.

They do not provide the service they promised and they do not provide refunds for services not provided.

100% of reviewers feel negative about refund and cancellation procedures. Reviewers report significant challenges when trying to cancel accounts or obtain refunds, often facing unresponsive or unhelpful customer support. They indicate that auto-renewals and hidden charges are common, and that the process for stopping subscriptions is unclear or deliberately complicated. Users mention delays, repeated requests, and being denied refunds even when services were not used or promised features were not delivered. Many feel frustrated by the lack of transparency and resolution.

Confusing and high pricing

Managing Director

I am mostly upset because this should be listed front and center and not hidden somewhere at the bottom of a very long pricing page.

Can not create sub users, adding users is costly.

40% of reviewers feel negative about the pricing structure. Reviewers indicate that pricing is often unclear, with unexpected costs and confusing rate details. They report that advertised prices do not always match actual charges, and add-ons or additional users can significantly increase expenses. Some users say credits deplete quickly, making the service more expensive than anticipated. They find it difficult to estimate final costs before purchase and feel that the value for money is lacking, especially for startups or businesses with tight budgets.

Flexible global communication

Business Advisor

Second, they are the best VOIP company I found for businesses outside of the USA and with international call needs.

Business Development Executive

International calling capabilities are a major perk for globally operating businesses.

92% of reviewers feel positive about international calling capabilities. Reviewers appreciate being able to obtain and use numbers from various countries, which helps their businesses appear local to clients abroad. They say the service makes it easy to manage calls across different regions, enabling seamless communication for teams and clients worldwide. Users find it beneficial for maintaining a professional image, expanding global outreach, and supporting remote or traveling staff. They also highlight the convenience of quickly setting up international numbers and the reliability of call connectivity.

Enhanced business professionalism

Sales Director

His attitude was not only professional but kind and friendly, too.

92% of reviewers feel positive about the professionalism the platform brings to their operations. Reviewers say the service helps them project a credible and polished image, similar to larger corporations. They appreciate how it streamlines communication, improves team productivity, and simplifies employee management. Users mention that the staff are courteous, knowledgeable, and responsive, which contributes to a professional experience. They also value the ease of onboarding new employees and the ability to maintain consistent business operations, even during transitions or relocations.

Effortless setup experience

Director

It's very easy to set up everything even if you're not into IT.

100% of reviewers feel positive about the setup process. Reviewers indicate that setup is straightforward and quick, often requiring minimal technical knowledge. They appreciate being able to get started without extra hardware or software, and many mention that support staff provide clear guidance throughout the process. Users say the platform is easy to deploy, accessible for beginners, and can be implemented rapidly for both individuals and teams. They find the setup intuitive, with helpful instructions and a user-friendly environment that allows businesses to be operational in minutes.

Manager

The reminder system should be built into the billing 15 days, 7 days, and 1 day before expiration of any plan (currently its only built in for 15 days)

Information Security Analyst

The ability to use normal Gmail has been removed which i don't like ,Gmail integration was removed and occasional call quality issues during peak hours.

Founders Office

The option to setup your own number based on which country you want it to be from is pretty awesome

CallHippo has been an efficient solution for managing business calls, especially with features like virtual numbers, auto call recording, and analytics.

Service Delivery Executive

The Open Dailer feature is a very good feature on Call Hippo, it has very good access for dialing and it shows all the numbers and names that we dail on the dialer

Management consultant

Its call tracking, analytics, and high-quality call services have helped improve our interactions with clients, making them more efficient and organized.

Sometimes while making calls via laptop and if I'm not using Headphones, it's hard to hear and use

Third, they have a free trial period of 10 days, which allows you to test almost all the functions of their service before you start paying.

DevOps Engineer

I needed a virtual phone so I could be reachable and receive security SMS while abroad, and CallHippo is working very well for me, except for websites/apps that do not accept virtual phone numbers...

Founder and Executive Director

Features restrictions on basic plan- I suggest to review some features on the beginner plan and make it less complicated to chose a plan

HR Manager

The integration process requires some time, but it is a one-time setup process.

Call Hippo provides Quality calls with no call drop.

Web Developer

The initial setup and configuration can be a bit overwhelming for new users.

Business Development Manager

What I liked most about CallHippo was its user-friendly interface combined with reliable call quality.

Cloud consultant

Some technical issues like sending voice mail is repetitive by nature as per my experience since I'm into outbound calls.

Associate Director

We have been using call hippo for almost a year now and we had a smooth transistion initially, User friendly admin portal and the 24/7 service they render is truely commendable.

In the beginning it was tough to navigate, would be great if there a was onboarding call to get you set up and show you around.

Great customer support & prompt help - Anywhere I get stuck & I see instant help & I receive it which is very much appreciated.

Great support team, solid features, minor technical glitches but overall very satisfied with service.

Some of the American companies don’t even let you set up an account with them unless you have a physical presence over there. And the calling rates for international are much cheaper on CallHippo.

Bugs and issues are fixed as soon as reported.

Lots of numbers to choose from and offers lots of cool features such as call recordings.

The feature where we have a ddi number so that we can get inbound calls

career advisor

good connectivity and easy to use Satisfactory experience till now, no call connectivity issues observed, improved connectivity due to valid display numbers. ...

Operations Analyst

Business Development

Kudos to [sensitive content hidden] and the team for their courteous and prompt support, keep up the great work!

Consultant

What I liked most about CallHippo is its user-friendly interface and the ability to easily set up virtual phone numbers.

It has significantly improved our ability to manage calls and track customer

sensitive content hidden] and the team were responsive, empathetic, and kept me updated at every step.

Didn't need any handholding to understand how the platform works.

I have since asked them many many questions regarding how to set my account up the way I wanted to, and have always received a comprehensive and helpful answer within a few hours, even during weekends.

The best part about them is the support team who actually take the time to help each and every small request of the customer.

pre-sales associate

Ultimately, CallHippo is an excellent solution for businesses seeking scalable and flexible cloud-based communication tools.

Director of Sales

Director of Technology

The platform is easy to use, setup is quick, and the support team is responsive and helpful.

IT Administrator

The pricing can be lowered other than that I have nothing to complain about the service and the product as a whole.

Excellent Support team who goes beyond to help their customers.

Satisfactory experience till now, no call connectivity issues observed, improved connectivity due to valid display numbers.

It was easy to set up a toll free number which looks very professional and accessible from all devices

communicate effectively with clients across different regions, enhancing our global outreach.

Inside Sales Representative

It could be a little more user friendly, sometimes I need to test a number when it just sits there...and it will ring busy on my own number.

Associate Manager

Showing dialing number region that help us to see their time zone.

It is recommended as a quick and easy marketing and sales tool.nothing much to dislike  display numbers. ...

The platform has significantly improved our communication processes, allowing us to maintain

The support from [sensitive content hidden]  was responsive, knowledgeable, and patient.

with our CRM system has made managing customer interactions seamless.

Works very well for calling and receiving calls, sending and receiving SMS

Calling Features

Customer Support

Call Quality

International Calling

Connectivity

Trial Period

Setup

Pricing

Small Business

Large Enterprises

Mid-size Business

Freelancers

Some reviewers feel CallHippo offers affordable pricing and appreciate that essential features are included without the need for costly add-ons. Users think the platform is budget-friendly and suitable for small teams, with several saying the price per user is reasonable compared to other virtual phone services. Some users report that even the lowest plans include responsive support and core functionalities like IVR, which they find valuable. Reviewers appreciate the clarity of features included in each plan and the ease of use relative to the cost. However, some users say the pricing structure is confusing, with unclear costs for credits, add-ons, or additional users, leading to unexpected expenses. Reviewers indicate that the final cost can be higher than initially advertised, especially for international markets, and some find the platform expensive compared to local alternatives. Some users report that add-ons are costly and that plans may not include all necessary features, requiring extra purchases. Users think the lack of transparency and the complexity of the pricing model detract from the overall value for money.

Convoso

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

DialedIn CCaaS

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Sys Admin

Data Analyst

Very knowledgeable & patient support from Mohit

Accountant 

The support during the set-up and purchase process has been amazing.

Acefone is a VoIP service provider trusted by 10,000+ reputed companies. From guaranteed 99.5% uptime and 24x7x365 support to unlimited calling, get everything your business needs for flawless customer service and butter-smooth operations. Special offer: Unlimited calling at just $12.99/user/month

CallHippo vs Acefone Comparison (2026)

CallHippo

Acefone

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives