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Nextiva vs CallHippo Comparison (2026)

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Nextiva

CallHippo

Overview

Cloud-based AI customer experience platform unifying VoIP, omnichannel contact center, video, and team messaging for businesses of all.

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

919

729

101

Value for money

Ease of use

Features

Customer support

83%

would recommend this app

4.4

694

449

160

Value for money

Ease of use

Features

Customer support

76%

would recommend this app

Pros

“Routine tasks — sending a multi-page fax, copying a configuration — turn into multi-hour or multi-day ordeals. If your workflow depends on faxing or on managing your own phone configuration, look elsewhere before you commit.”

Chris G.

Owner

“I explained that I was sold the account with the understanding that all 5 of my phone numbers could use SMS at the same time.”

Bob W.

owner

“The ability to call customers from the app where my personal cell phone number will not show up.”

Amy L.

Office Manager

Pros

“I liked that the calling dashboard is clean, and features like call recording, call logs, and team management make it easier to track customer conversations.”

Yamini K.

Business Development and GTM

“The ability to integrate with other business tools helped streamline workflows, while the cloud-based system allowed flexibility to work from anywhere.”

Sandeep S.

Sr Manager

“It is a helpful tool for managing business calls, tracking conversations, and supporting team communication.”

Yamini K.

Business Development and GTM

Cons

“I contacted support (each time I spent time with the AI agent and frustrated, would give up, ask for a live agent and be on hold for some time.”

Bob W.

owner

“Literally 20+ emails to close my account and they still charged my credit.card the momth after i closed my account.”

Jason S.

President

“However, despite this, Nextiva continued charging our credit card for five additional months, without our authorization.”

Joseph S.

HR Adminstrator

Cons

“What is even more frustrating is the customer support experience. Despite reporting these issues repeatedly, there has been little sense of urgency or accountability from the support team, leaving customers to chase updates and solutions for problems that should have been resolved much sooner.”

Stephen D.

Consultant

“The ability to use normal Gmail has been removed which i don't like ,Gmail integration was removed and occasional call quality issues during peak hours.”