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CallRail vs CallTools Comparison (2026)
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Good recommendations?
Overview
Call Tracking provides insight into where inbound calls are coming from.
CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill-based routing, & more. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us now!
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
173
5
4
3
2
1
120
36
7
2
8
- Value for money
- Ease of use
- Features
- Customer support
4.8
156
5
4
3
2
1
137
12
6
1
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
David V.
Lead Developer
Christine C.
Administrator
Ashley R.
SEO
Pros
Jeremy C.
Exec VP of Operations
Elad P.
Manager
Elad P.
Manager
Cons
Sean M.
Director of Admissions
Armando A.
Head of Product Development
Morgan B.
Director of Operations
Cons
Jason H.
OWNER
Chanel A.
Realtor
Jason H.
OWNER
- Vendor responds to reviews
- Last review8 months ago
- Vendor responds to reviews
- Last review6 months ago
Key features
- Total features65
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Compliance Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Conversion Tracking
- Customer Database
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Management
- Email Templates
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- File Transfer
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Keyword Tracking
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- Lead Segmentation
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Source Tracking
- Tagging
- Third-Party Integrations
- Unified Communications
- VoIP
- VoIP Connection
- Voice Mail
- Web Forms
- Workflow Management
- Total features84
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Compliance Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Conversion Tracking
- Customer Database
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Management
- Email Templates
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- File Transfer
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Keyword Tracking
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- Lead Segmentation
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Source Tracking
- Tagging
- Third-Party Integrations
- Unified Communications
- VoIP
- VoIP Connection
- Voice Mail
- Web Forms
- Workflow Management
Integrations
- Total integrations16
- 3CLogic
- Acquisio
- Adobe Commerce
- Avaya Experience Platform
- Balto
- BirdDog Software
- ClickFunnels
- Google Data Studio
- Google Maps
- HighLevel
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Invoca
- Keap
- Kissmetrics
- LeadsPedia
- Marin Software
- Meta for Business
- Mixpanel
- NetSuite
- Pipedrive
- Pipeline CRM
- Podio
- Quickbase
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Shopify
- Slack
- Unbounce
- VWO Testing
- Velocify
- Velocity
- Wix
- Zapier
- Zendesk Suite
- Zoho CRM
- monday AI Work Platform
- Total integrations29
- 3CLogic
- Acquisio
- Adobe Commerce
- Avaya Experience Platform
- Balto
- BirdDog Software
- ClickFunnels
- Google Data Studio
- Google Maps
- HighLevel
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Invoca
- Keap
- Kissmetrics
- LeadsPedia
- Marin Software
- Meta for Business
- Mixpanel
- NetSuite
- Pipedrive
- Pipeline CRM
- Podio
- Quickbase
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Shopify
- Slack
- Unbounce
- VWO Testing
- Velocify
- Velocity
- Wix
- Zapier
- Zendesk Suite
- Zoho CRM
- monday AI Work Platform
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