CallRail vs CTM

800.com

Nextiva

800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

Tech Support

I would go to Corporate for support and they could not figure it our either and went to CallRail support only to be told it was a function no longer available to "managers".  

Senior Paid Media Strategist

The biggest issues we have with this software is that our customers don't want to pay for it.

Call Tracking provides insight into where inbound calls are coming from.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Archiving & Retention

Automatic Call Distribution

Call Center Management

Call Disposition

Caller ID

Call List Management

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scoring

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transcription

Call Transfer

Campaign Analytics

Chat/Messaging

Computer Telephony Integration

Conversion Tracking

Customizable Fields

Customizable Reports

Dashboard

Data Import/Export

Event Triggered Actions

File Transfer

Interaction Tracking

Keyword Tracking

Lead Capture

Lead Distribution

Lead Generation

Lead Management

Lead Qualification

Lead Segmentation

Live Chat

Monitoring

Multi-Campaign

Multi-Channel Communication

On-Demand Recording

Performance Metrics

Predictive Analytics

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Recording

Reporting & Statistics

ROI Tracking

Source Tracking

Tagging

Third-Party Integrations

Voice Mail

VoIP Connection

Web Forms

Workflow Management

Some reviewers find CallRail’s pricing reasonable and cost-effective for small businesses, and they appreciate the flexibility of no contracts and a free trial. However, some users report confusion around pricing, unexpected billing changes, and high costs for advanced features.

Value for money

By industry, CallRail reviewers are most commonly professionals in marketing and advertising (49%). The most frequent use case for CallRail cited by reviewers is call tracking (88% of reviewers).

CallRail

Web-based

iPad

Android

iPhone

WhatConverts

RingEX

Twilio

Invoca

CallHippo

Lead Tracking

Lead Tracking Complete

Lead Conversion

Lead Conversion Complete

Lead Developer

CallRail gave us a tremendous leg up in lead attribution and provides a great return of value for the cost of this software.  

Director of Admissions

My disclaimer is that I haven't used CallRail in over a year, but when I did use them, they had limited reporting options.

Administrator

For smaller teams, the cost can scale faster than expected if you’re running multiple campaigns.

Head of Product Development

It lacks integrations and automations compatible with other platforms, and the variety of Tracking Numbers to purchase is very limited.

Helps tremendously to track leads and create unique phone numbers for each campaign

Director of Operations

There are no texting features available and the plans cannot scale past a certain growth point.

owner

you can categorize your calls based on lead sources and track them all which helps in organizing and understanding where to invest more and where less.

I feel obligated to take this matter further, including filing complaints with the Better Business Bureau and relevant consumer protection agencies.

CEO/President

I liked that they could automatically label calls based off what people are saying

After ending our account with call rail we had a need to run a report on calls.

Director of Customer Service

I am so in love with the call recording and transcript aspect of it.

You can use it a a chat and even text app.

Marketing Operations Specialist

We can view how many calls are a direct result of our website by only displaying CallRail phone numbers on our site.

We are able to hear recordings of calls coming in through our PPC and website call tracking systems.  

The accuracy of what was said versus what the system labeled.

Marketing Coordinator

They work smoothly with our other systems (Google Ads and our phone provider) and we have had no issues in the time I have used it.

Senior Analyst

Call metrics and other lead form metrics, such as call duration or first touch points, help us to qualify leads and understand multi-touch lead scenarios, and credit the sources accordingly.

We can review the calls for keywords, leads, trends, etc.

It can be a little cumbersome to get into the call and update the tags and rating.

Data Analyst

CallRail comes jam-packed with several key features, such as call tracking, call routing, call recording, lead and conversion tracking, and an excellent reporting functionality so you can track key metrics across accounts.

Lack of sms and mms capability on phone lines is impractical

Senior Accountant

The least thing I liked is the lack of rapid development in the devices, although it is very easy and distinctive, but it needs a little development

The numbers could be cheaper. And, if you're a complete beginner, go for other alternatives available for a lower price.

Sales/Operations Manager

Also pulling some data from the phone number registries would be helpful.

The form-tracking capability is an awesome feature indeed.

This is the only feature that is not currently provided in the product that my company would use, if it were available.

I love its simplicity it is super user-friendly and the features are so convenient.

Account Director

Overall I'd say this is the best call tracking software a marketing agency can use for their clients.

For agencies who want to keep their reports in one place/platform, it can be a bit frustrating to have to export reports from CallRail and repurpose them.

CallRail's native integrations with many reporting platforms (Databox and NinjaCat) isn't particularly robust.

Client Success Manager

Sometimes, callrail will stop tracking numbers, we've had to contact support multiple times to reenable the tracking.

Digital Marketing Manager

From a marketing agency perspective, CallRail is a powerful solution for lead attribution for specific channels.

Founder

Performance Marketing & Analytics

some common reporting features like comparisons of date ranges are missing

Marketing Manager

It also makes it easy to see where calls come from and create new numbers.

Owner

It is basically a DIY service, once you pay you are on your own. if you really care about your company you will not work with this company.

On the contrary, they always say that this great program is very easy and has great potential.

Marketing Account Manager

That there is not an easy option for outbound calls.

i don't like how they erased call data X years or months old.

Project Manager

Not only can they see how many calls are coming in and where they're coming from, but they can also record the calls.

The API is also easy to work with and integrate into our reporting systems.

Call tracking is so simple with Callrail.

Director of Digital Ops

Easy to track calls and organize them into buckets

Could use a bit more fine tooling when it comes to ease of use and on boarding

Director of Marketing 

The reporting capabilities are nice - easily integrates with Google Analytics, Google Ads, and Google Data Studio.

How easy it is to track key metrics at a glance.

This put a burden on Corporate and diminished my ability to react to my customers needs in a timely way.  

CallRail's UI is intuitive and easy to navigate.

Reporting

Pricing

Mobile and Text

Call Management

Phone Numbers

Features

Campaign Tracking

Mid-size Business

Small Business

Freelancers

Large Enterprises

Some reviewers find CallRail’s pricing reasonable and cost-effective, especially for small to medium-sized businesses, and appreciate the flexibility of no contracts and the availability of a free trial. Users think the software delivers good value relative to its competitors and like the user-friendly features included in the plans. However, some users report confusion around the pricing structure, unexpected billing changes, and feel the service can be expensive, particularly for advanced features or larger needs. Reviewers indicate the free trial duration may be too short to fully assess value.

JustCall

Connect with customers on voice, SMS, email, or WhatsApp. With AI agents, automation, and 100+ integrations, you can reply instantly, close more deals, and keep customers happy even after hours.

The system was very buggy and customer support was all but useless when the system failed to operate basic functionality

Content Marketing Supervisor

The support team is also consistently helpful and responsive as is our dedicated account representative.

MIS Infrastructure Support Engineer

Even when we had some issues with the app they were very patient in helping understand the problem and fixed it for us. Since they have a ton of features like call handling, forwarding, routing, whispers, call queues and IVRs and we use almost all of them, billing can be a headache. But you can get around it by again calling their billing support and they have helped me understand billing in an easy way.

CallRail vs CTM Comparison (2026)

CallRail

CTM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives