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CallRail vs CallSource Comparison (2026)

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CallRail logo

CallRail

CallSource logo

CallSource

Overview

Call Tracking provides insight into where inbound calls are coming from.

CallSource is a performance management solution designed to help businesses of all sizes manage processes related to call tracking, lead attribution, reputation management, & more. Its lead scoring functionality enables users to identify prospects & revenue generating opportunities.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
view more detailsview details
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
view more detailsview details

Video & Screenshots

Pricing

Starting from

55

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

1

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

173

5

4

3

2

1

120

36

7

2

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

4.4

195

5

4

3

2

1

117

48

21

5

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
72%
would recommend this app

Pros

“CallRail gave us a tremendous leg up in lead attribution and provides a great return of value for the cost of this software. ”
DV

David V.

Lead Developer

“For smaller teams, the cost can scale faster than expected if you’re running multiple campaigns.”
CC

Christine C.

Administrator

“Helps tremendously to track leads and create unique phone numbers for each campaign”
Verified reviewer profile picture

Ashley R.

SEO

Pros

“The best thing is the function where it lists if the call was a prospect, maintenance, current customer, etc.”
JN

Jacob N.

Marketing Coordinator

“Easy to us to share with our clients on how to use and track their calls with our magazine, ORANGE COUNTY LIVING.”
DM

Deborah M.

Sales Manager

“Although when we were clients of Call Source, the features were not nearly as robust as they are now, the software was so easy to use.”
SP

Susan P.

Client Services Manager

Cons

“My disclaimer is that I haven't used CallRail in over a year, but when I did use them, they had limited reporting options.”
SM

Sean M.

Director of Admissions

“It lacks integrations and automations compatible with other platforms, and the variety of Tracking Numbers to purchase is very limited.”
AA

Armando A.

Head of Product Development

“There are no texting features available and the plans cannot scale past a certain growth point.”
MB

Morgan B.

Director of Operations

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last review4 years ago

Key features

  • Total features65
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Archiving & Retention
  • Automated Responses
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scoring
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Conversion Tracking
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Event Triggered Actions
  • File Transfer
  • IVR
  • Interaction Tracking
  • Key Performance Indicators
  • Keyword Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Negative Feedback Management
  • On-Demand Recording
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Queue Management
  • ROI Tracking
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Recording
  • Reporting & Statistics
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Scorecards
  • Scoring
  • Sentiment Analysis
  • Source Tracking
  • Tagging
  • Third-Party Integrations
  • Trend Analysis
  • VoIP Connection
  • Voice Mail
  • Web Forms
  • Workflow Management
  • Total features39
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Archiving & Retention
  • Automated Responses
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scoring
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Conversion Tracking
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Event Triggered Actions
  • File Transfer
  • IVR
  • Interaction Tracking
  • Key Performance Indicators
  • Keyword Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Negative Feedback Management
  • On-Demand Recording
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Queue Management
  • ROI Tracking
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Recording
  • Reporting & Statistics
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Scorecards
  • Scoring
  • Sentiment Analysis
  • Source Tracking
  • Tagging
  • Third-Party Integrations
  • Trend Analysis
  • VoIP Connection
  • Voice Mail
  • Web Forms
  • Workflow Management

Integrations

  • Total integrations16
  • 3CX
  • Acquisio
  • Five9
  • Google Data Studio
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Kissmetrics
  • Marin Software
  • Meta for Business
  • Mixpanel
  • Pipeline CRM
  • Salesforce Marketing Cloud
  • Salesforce Sales Cloud
  • Slack
  • Unbounce
  • VWO Testing
  • Wix
  • Zapier
  • Total integrations2
  • 3CX
  • Acquisio
  • Five9
  • Google Data Studio
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Kissmetrics
  • Marin Software
  • Meta for Business
  • Mixpanel
  • Pipeline CRM
  • Salesforce Marketing Cloud
  • Salesforce Sales Cloud
  • Slack
  • Unbounce
  • VWO Testing
  • Wix
  • Zapier

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