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CallRail vs RingEX Comparison (2026)

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CallRail

RingEX

Overview

Call Tracking provides insight into where inbound calls are coming from.

So much more than a business phone. Meet the phone system of the future. Set up in minutes and never drop a call again.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

173

120

Value for money

Ease of use

Features

Customer support

81%

would recommend this app

4.2

1.2K

632

348

148

Value for money

Ease of use

Features

Customer support

66%

would recommend this app

Pros

“CallRail gave us a tremendous leg up in lead attribution and provides a great return of value for the cost of this software. ”

David V.

Lead Developer

“For smaller teams, the cost can scale faster than expected if you’re running multiple campaigns.”

Christine C.

Administrator

“Helps tremendously to track leads and create unique phone numbers for each campaign”

Ashley R.

SEO

Pros

“I do appreciate the ability to receive phone calls, voicemails, and text messages to my work number through the app on my mobile phone.”

Bonnie B.

Digital Systems Manager

“RingEX provides flexibility by allowing staff to manage calls, voicemails, texting, and communication through desktop and mobile applications instead of relying only on traditional desk phones.”

Reneisha H.

Clinical Programs Manager

“The system offers useful communication tools for healthcare staff managing high call volumes, voicemails, and patient communication throughout the day. While implementation and workflow adjustments required patience, the platform provides more flexibility and functionality compared to traditional phone systems.”

Reneisha H.

Clinical Programs Manager

Cons

“My disclaimer is that I haven't used CallRail in over a year, but when I did use them, they had limited reporting options.”

Sean M.

Director of Admissions

“It lacks integrations and automations compatible with other platforms, and the variety of Tracking Numbers to purchase is very limited.”

Armando A.

Head of Product Development

“There are no texting features available and the plans cannot scale past a certain growth point.”

Morgan B.

Director of Operations

Cons

“I don't like how there are some parts of the tool on the old system and some on the new design, I wish it was all in one website and I did not have to go to ACE on a separate tab/website, as well as the admin portal.”

Micah L.

CMO

“As a result, for a time, we were forced into RingCentral Meetings which has been regularly awful as far as video quality and issues.”

Bonnie B.

Digital Systems Manager

“On multiple occasions, we had to follow up 2–3 times to receive a response, including from our assigned account representative, and have submitted technical questions that went unanswered and are still unanswered.”

Brandon W.

CTO