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Ultatel Cloud Business Phone System vs 8x8 Work Comparison (2026)

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Ultatel Cloud Business Phone System

8x8 Work

Overview

ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No screenshots yet

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

Value for money

Ease of use

Features

Customer support

93%

would recommend this app

4.1

309

131

107

Value for money

Ease of use

Features

Customer support

58%

would recommend this app

Pros

“The front line customer service is very nice AND IF THEY WORKED THE FEATURES WOULD BE INCREDIBLE.”

David B.

CEO

“We have had quick turnaround times when calling into tech support.”

Brittany A.

Patient Care Coordinator Supervisor

“We did want to have WhatsApp integration for all main lines and Ultatel provide a work around to use whatsapp on the computer.”

Kremena P.

Pros

“We have multiple offices and stakeholders across the world, and with remote working, this is so much easier than giving people desk phones or mobiles.”

Stephanie R.

HR Manager

“I liked the closed caption for video since I have a hearing impairment and often have a hard time undertsanding others on calls and video meetings.”

Sarah F.

CEO

“At the corporate level (where I am), we have 8x8 on our computers, and we do not need desktop phones (it's all through the computer), which is nice.”

Britta B.

Senior Marketing Coordinator

Cons

“Inability to easily change the background settings without help from customer service team. If your computer goes into sleep mode, you don't see calls on your call log during that time. ”

Melisa M.

Development Director

Cons

“Also the recorded calls don't have call sentiment and analytics to match competitor software.”

Arne G.

Sales

“Support at times doesn't follow instructions such as requesting email response on an issue and they will call multiple times even after business hours. If reselling the product and you contact support for an issue with a user in that company, they will contact whoever entered the ticket and not the person with issue even if indicating to contact that user with the issue.”

Cris L.

Owner

“We have physical phones as well and I find that the techs are not really sure how to solve the issues and we spend alot of time as they research how to correct the issue.”

Jennifer B.

Collections Specialist and IT