Ultatel Cloud Business Phone System vs 8x8 Work

Ringover

800.com

Nextiva

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Audio Calls

Audio/Video Recording

Automated Attendant

Automated Routing

Automatic Call Distribution

Blended Call Center

Calendar Management

Callback Scheduling

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Screening

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transcription

Call Transfer

Call Whispering

Chat/Messaging

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Customer History

Customizable Caller ID

Customizable Reports

Dashboard

Data Import/Export

Electronic Faxes

Email Reminders

Employee Directory

Event Scheduling

Fax Management

File Sharing

File Transfer

For Cloud Phone Systems

Group Messaging

HD Audio/Video

Host Controls

Inbound Call Center

International Calling

Manual Dialer

Meeting Management

Microsoft Outlook Integration

Mobile Access

Monitoring

Multi-Channel Communication

On-Demand Recording

On-Demand Webcasting

Online Voice Transmission

Outbound Call Center

Performance Management

Presentation Streaming

Private Chat

Quality Management

Queue Management

Real-Time Analytics

Real-Time Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recording

Reminders

Remote Access/Control

Reporting/Analytics

Reporting & Statistics

Ring Groups

Role-Based Permissions

Scheduled Recording

Screen Sharing

Single Sign On

SIP Trunking

SMS Messaging

Softphone

SSL Security

Surveys & Feedback

Ultatel Cloud Business Phone System

Android

iPhone

Windows

Web-based

iPad

Linux

Chromebook

8x8 Work

Microsoft Teams

Essential

Premium

Ultimate

Development Director

Inability to easily change the background settings without help from customer service team.   If your computer goes into sleep mode, you don't see calls on your call log during that time.  

Patient Care Coordinator Supervisor

We have had quick turnaround times when calling into tech support.

The front line customer service is very nice AND IF THEY WORKED THE FEATURES WOULD BE INCREDIBLE.

We did want to have WhatsApp integration for all main lines and Ultatel provide a work around to use whatsapp on the computer.

Office Manager

The integration with Microsoft Teams along with the price and promise of services it what sold me on switching providers to ULTATEL.

their customer service is great, if we need any change or reconfiguration of anything in the system, they are always available and quick to do the changes for us.

Lead Designer

I love all the features that are included for the price. If I ever had an issue, their customer support would respond almost immediately, and I never had to wait.

Integration into my CRM was also out of my hands as they did it for me.  

Head of SEO

From the actual service provided, to their infrastructure and apps, to their customer support.

Helpdesk Technician

Their customer service is always top tier and we feel confident and safe knowing we have them supporting our business.

Customer Support

Integrations

Pricing

Security and Access Control

Freelancers

Small Business

Large Enterprises

Mid-size Business

Ultatel

Managing Partner

Customer service could be better... hard to get in touch with people and get problems solved

Systems Administrator

Not really a con but the biggest complaint is the notifications of service outages, which seems to happen frequently

System Engineer 

Their customer service was extremely helpful and very nice

Operations Manager 

We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions.

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Auto-Dialer

Campaign Management

Event Triggered Actions

Interaction Tracking

Live Chat

Multi-User Collaboration

Performance Metrics

Predictive Dialer

Purchasing & Receiving

Task Management

Text to Speech

Third-Party Integrations

Trend Analysis

Two-Way Audio & Video

Unified Communications

Video Call Recording

Video Conferencing

Virtual Backgrounds

Virtual Call Center

Virtual Extensions

Virtual Voicemail

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Some reviewers find 8x8 Work competitively priced and say it offers good features for the cost. Users appreciate affordability and flexibility, but some users report extra costs for certain features and feel pricing can become less competitive.

Value for money

Reviews for 8x8 Work come from a wide variety of industries, including Information Technology and Services (9% of reviewers), Computer Software (9%), and Hospital & Health Care (8%). The most frequent use case for 8x8 Work cited by reviewers is business phone systems (63% of reviewers).

RingEX

Intermedia Unite

Zoom Phone

Google Voice

MiVoice Business Solution

Frequent software instability

97% of reviewers feel negative about Bugs and Issues, often reporting frequent crashes, freezes, and glitches across different operating systems. Users say the desktop and mobile apps sometimes require restarts to function properly, and issues like calls dropping, notifications failing, and the app consuming excessive computer resources disrupt their workflow. Reviewers indicate that these technical problems are persistent and frustrating, impacting their ability to reliably communicate and complete tasks without interruption.

Inconsistent and slow support

43% of reviewers feel negative about Customer Support, describing it as slow, difficult to reach, and often unhelpful. Users say support is frequently outsourced, leading to communication challenges and delayed resolutions. Reviewers mention confusion from frequent changes in account managers and a lack of coordination between support teams. They indicate that escalating issues is challenging, and unresolved problems sometimes force them to stop using the service altogether.

Remote work flexibility

Senior Recruiter

The softphone is functional and integrates well whether at the office or working from home.

96% of reviewers feel positive about Virtual Office, highlighting its ability to let employees work seamlessly from anywhere while maintaining the appearance of being in the office. Users say this flexibility is crucial for remote work, travel, and multi-office setups. They appreciate features like multiple changeable numbers, integrated chat, and compatibility with tools like Salesforce and Outlook. Reviewers indicate that the software supports productivity both at home and in the field, and they value how it allows easy communication and collaboration regardless of location.

Comprehensive feature set

86% of reviewers feel positive about Features, emphasizing the platform’s robust and versatile set of tools. Users say the software offers a wide range of functionalities that meet various business needs, from communication to administration. Reviewers appreciate the inclusion of features typically found in more expensive systems, and they mention that the platform is adaptable for both startups and established businesses. They find that having multiple useful features in one package streamlines their workflows and supports their daily operations.

Intuitive user experience

Resource Mgmt Specialist

QA & Environmental Manager

The app and lay out of the system is easy to use.

91% of reviewers feel positive about Ease of Use, frequently mentioning that the software is straightforward, user-friendly, and simple to learn. Users say the interface is easy to navigate, with all necessary functions accessible for daily tasks. Reviewers appreciate that setup and operation require minimal training, making it suitable for both tech-savvy and less experienced users. They find that the app’s design supports quick adoption and efficient use, allowing them to focus on their work without struggling with complicated menus or controls.

Owner

Support at times doesn't follow instructions such as requesting email response on an issue and they will call multiple times even after business hours. If reselling the product and you contact support for an issue with a user in that company, they will contact whoever entered the ticket and not the person with issue even if indicating to contact that user with the issue.

Ultatel Cloud Business Phone System vs 8x8 Work Comparison (2026)

Ultatel Cloud Business Phone System vs 8x8 Work Comparison (2026)

Ultatel Cloud Business Phone System

8x8 Work

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives