DeskAlerts Pricing, Features, Reviews & Comparison of Alternatives

DeskAlerts

Send alerts to employees via mobile, email, SMS or desktop

4.75/5 (4 reviews)

DeskAlerts overview

What is DeskAlerts?

DeskAlerts is an internal communications solution which allows businesses to send alerts to staff via any corporate devices, including PCs, mobile devices, tablets, and more. Businesses can utilize one single platform to send out alerts to over 10,000 users in a matter of seconds, to ensure everyone receives important business announcements and updates.

With DeskAlerts, management can send pop-up desktop alerts to employees' screens that block their work until the message has been read. Alerts can also be sent out to employees via mobile push notifications, SMS messages, or emails, meaning alerts will always be received and seen by all employees. The DeskAlerts software automatically tracks and stores alert activity and views with centralized storage that provides instant reporting on user receipt and message views. Businesses can create secure and seamless workflows with DeskAlerts’ integration capabilities with Active Directory, SSO, and API integrations.

When there is any sudden issue or critical situation, users with the relevant permissions can instantly notify all employees or specific departments. DeskAlerts allows users to utilize one interface to directly send a newsletter or announcements about important company events to employees' desktops or mobile devices. These messages can’t be skipped, ignored or minimized and will even appear on screens that are locked, on standby or on screensaver mode.
alert-software.com

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 7 other markets, Europe, Germany, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, French, Portuguese, Russian, Spanish
DeskAlerts screenshot: DeskAlerts schedule alerts Increase the Efficiency of your Helpdesk with DeskAlertsEffective Critical Communications with DeskAlerts

DeskAlerts reviews

Excellent
3

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.0
  5.0
  4.5
  5.0
Anonymous

Great for company-wide alerts

Used weekly for 1-2 years
Reviewed 2019-04-05
Review Source: Capterra

DeskAlerts has been useful for me in sending IT messages about scheduled shutdowns or technical difficulties. This has been better than using email since our email software has been experiencing bugs, so DeskAlerts makes it so that people can see the alerts even with other technical problems.

Pros
I liked that I did not have to rely on an email system and the variety of different options for who to send messages to.

Cons
Only thing is that the company has had trouble moving to outside alerts for those outside the company but that hasn't been within my scope.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

Minimize review

Bruno le Marchand

DeskAlert for our hospital

Used weekly for 2+ years
Reviewed 2019-06-12
Review Source: Capterra

Less calls to the help-desk - less stress for the users in case of some failure - capacity to inform people in emergency situations.

Pros
The capacity to publish rapidly to all users or specific ones important messages about use of critical product like EMR Electronic Medical Record - or important general informations

Cons
Sometimes difficulties to check who have seen or not the published messages. Some bugs like unable to stop the display - but the support team correct the bugs relatively quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Luc Lacasse

Works great.

Used weekly for 2+ years
Reviewed 2018-10-12
Review Source: Capterra

Pros
Very easy to install and configure. Easy to use to send alerts. API works great to automate with scripts or security systems.

Cons
A few bugs here and there but they update often so you usually won't be dealing with them for long.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

Minimize review

Christian Poulton

DeskAlerts In Action

Used weekly for less than 6 months
Reviewed 2019-06-27
Review Source: Capterra

DeskAlerts solve issues we had around notifying our staff of important issues and events. Previously we relied upon email which was often ignored or missed.

Pros
The software is easy to use and fairly intuitive to navigate around

Cons
The interface looks a little dated compared to how most GUI's are built nowadays.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

DeskAlerts pricing

Pricing options
Free trial
One time license
Subscription
View Pricing Plans

DeskAlerts is available in a range of different pricing packages. Contact DeskAlerts for more information and to get a pricing quote.

DeskAlerts features

API
Activity Dashboard
Communication Management
Contact Management
Real Time Notifications
Reporting & Statistics
Third Party Integration

Automatic Notifications (104 other apps)
CRM Integration (80 other apps)
Call Monitoring (91 other apps)
Call Recording (136 other apps)
Call Routing (99 other apps)
Call Transfer (93 other apps)
Caller ID (83 other apps)
Chat (122 other apps)
Conferencing (104 other apps)
Instant Messaging (107 other apps)
Real Time Reporting (83 other apps)
Video Conferencing (96 other apps)
Voice Mail (82 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for DeskAlerts

Key features of DeskAlerts

  • Access controls/permissions
  • Activity / news feed
  • Alerts/notifications
  • Analytics
  • Auto-closing option
  • Color code
  • Communication tools
  • Device targeting
  • Expiry notifications
  • Geo targeting
  • Lock screen alerts
  • Mass notifications
  • Mobile notifications
  • Multi-screen support
  • Notification scheduling
  • One-click alerts
  • Push notifications
  • RSVP invitations
  • Recurring messages
  • Remote access/control
  • Remote display management
  • Reporting/analytics
  • Scrolling tickers
  • Templates
  • Visual editor
  • Visual notifications
View All Features

Benefits

• DeskAlerts allows users to send messages straight to employees' computer desktops and mobile devices in the form of pop-up notifications that can't be skipped or ignored.

• DeskAlerts helps to free up the time of IT departments by keeping all staff informed about IT issues. It prevents misunderstandings and aims to reduce the number of incoming calls that arise as a result.

• DeskAlerts allows users to send scheduled messages that cannot be missed or ignored about upcoming IT events, so all employees are guaranteed to be in the know and reduce the number of random failures of expensive and time-consuming IT operations.

• With the quick surveys functionality, HR specialists can receive timely feedback, and the desktop alerts can bypass email overload and help employees find out the most important news in a timely manner.

• Users can integrate DeskAlerts with third party systems for single sign on (SSO), ERM, helpdesk, call center management, and more, as well as Active Directory and the DeskAlerts API.