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DeskAlerts

Send alerts to employees via mobile, email, SMS or desktop

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DeskAlerts Pricing, Features, Reviews and Alternatives

DeskAlerts product overview

What is DeskAlerts?

DeskAlerts is an internal communications solution which allows businesses to send alerts to staff via any corporate devices, including PCs, mobile devices, tablets, and more. Businesses can utilize one single platform to send out alerts to over 10,000 users in a matter of seconds, to ensure everyone receives important business announcements and updates.

Key benefits of using DeskAlerts

• DeskAlerts allows users to send messages straight to employees' computer desktops and mobile devices in the form of pop-up notifications that can't be skipped or ignored.

• DeskAlerts helps to free up the time of IT departments by keeping all staff informed about IT issues. It prevents misunderstandings and aims to reduce the number of incoming calls that arise as a result.

• DeskAlerts allows users to send scheduled messages that cannot be missed or ignored about upcoming IT events, so all employees are guaranteed to be in the know and reduce the number of random failures of expensive and time-consuming IT operations.

• With the quick surveys functionality, HR specialists can receive timely feedback, and the desktop alerts can bypass email overload and help employees find out the most important news in a timely manner.

• Users can integrate DeskAlerts with third party systems for single sign on (SSO), ERM, helpdesk, call center management, and more, as well as Active Directory and the DeskAlerts API.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Phone Support
Email/Help Desk

Training options

Documentation
Live Online
Videos

DeskAlerts pricing information

Value for money

4.3

/5

10

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

DeskAlerts features

Functionality

4.7

/5

10

Total features

37

5 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Alerts/Notifications
Reporting & Statistics
Activity Dashboard
Contact Management
Communication Management

Functionality contenders

DeskAlerts users reviews

Overall Rating

4.5

/5

10

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.9/10
Rating distribution

5

4

3

2

1

5

5

0

0

0

Pros
Gives simple, but clear, reports on how many users (and who) have seen them. DeskAlerts themselves (the company) are friendly and very responsive to support requests and feature development.

NW

Nick W.

Good layout and capabilities. Delegation is possible to allw users to use the tool for their own purposes.
AvatarImg

Olivier J.

Easy to use to reach users to inform them about important information.
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Olivier J.

Cons
Less calls to the help-desk - less stress for the users in case of some failure - capacity to inform people in emergency situations.

Bl

Bruno l.

Only thing is that the company has had trouble moving to outside alerts for those outside the company but that hasn't been within my scope.

AR

Anonymous Reviewer

Deployement of agent was had but they enhanced the auto-deploy feature (not yet used) and self branding customisation remains limited even if the message content is fully customisable.
AvatarImg

Olivier J.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Intensivelly communicated

Reviewed 2 months ago

we have become completely agile

Pros

different channels to use and easy to react to market changes

Cons

I really did not find any cons because this is very comprehensive solution

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DeskAlerts review

Reviewed 2 months ago
Pros

I've used DeskAlerts to deliver IT warnings regarding planned downtime's and technical challenges. While our email platform has been having troubles, DeskAlerts allows individuals to view the notifications even if they are undergoing other technological issues.

Cons

It might be challenging to determine whether users have seen published messages. Some issues, such as the inability to stop the display are fixed swiftly by the support staff in no time, which i should give more credits to the support and developer team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Good for internal communications

Reviewed 2 months ago

We have a lot of users that don't use email much, so DeskAlerts provides us a means to communicate when we have various system outages or planned downtimes without relying on email.

Pros

Easy to use to send alerts internally to users' desktops.

Cons

In the past there have been a lot of quality issues with the system (bugs), but lately the system has been working much better for us and the issues impacting us have been addressed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Good tool for instant notification

Reviewed a year ago

We were looking for an easy-to-use and nice looking "popup" tool with delegation capabilities and straight-forward notification push (we need a fast annoucement system). Deskalert do the job, with limited resources. You may use it avery basically or even use one of the numerous features that help you to meet your specific needs.

Pros

Easy to use to reach users to inform them about important information. Good layout and capabilities. Delegation is possible to allw users to use the tool for their own purposes.

Cons

Deployement of agent was had but they enhanced the auto-deploy feature (not yet used) and self branding customisation remains limited even if the message content is fully customisable.

Vendor response

Dear Olivier, we are proud to get such great feedback! Thank you very much for taking the time to describe your experience with DeskAlerts. We are happy that the software meets your requirements. We count ourselves lucky for customers like you! We appreciate you mentioning the auto-deploy feature. It took some time to develop it, but in the end, we got a lot of positive feedback from our customers. Thank you again for your opinion!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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DeskAlert for our hospital

Reviewed 3 years ago

Less calls to the help-desk - less stress for the users in case of some failure - capacity to inform people in emergency situations.

Pros

The capacity to publish rapidly to all users or specific ones important messages about use of critical product like EMR Electronic Medical Record - or important general informations

Cons

Sometimes difficulties to check who have seen or not the published messages. Some bugs like unable to stop the display - but the support team correct the bugs relatively quickly.

Vendor response

Hello Bruno! Thank you for your kind words! We are very proud that you chose DeskAlerts. Our team strives to meet expectations like yours, and we're happy to hear we hit the mark for you. We appreciate your estimation of our support team's work. They do everything possible to keep our customers satisfied. DeskAlerts is improving with every update, and we are certain that for the time passed after you left your feedback, many of the technical issues you mentioned are long gone. Thanks again for the wonderful review!

DeskAlerts FAQs and common questions

Q. What type of pricing plans does DeskAlerts offer?

DeskAlerts has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of DeskAlerts?

DeskAlerts has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations


Q. What languages does DeskAlerts support?

DeskAlerts supports the following languages:
Spanish, English, Russian, Portuguese, French


Q. Does DeskAlerts support mobile devices?

DeskAlerts supports the following devices:
Android, iPad, iPhone


Q. Does DeskAlerts offer an API?

Yes, DeskAlerts has an API available for use.


Q. What level of support does DeskAlerts offer?

DeskAlerts offers the following support options:
FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk

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