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Discuss.io

Online video platform for market research and CX interviews

see alternatives

Discuss.io - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Discuss.io?

Discuss.io is the leading video conferencing platform designed to help businesses engage with customers and collect live, qualitative feedback. Complete and store everything from within the browser, with one all-in-one tool. Manage market research processes, from global recruiting (in 100+ countries) and scheduling group or one-on-one sessions, through to conducting interviews with powerful features, like hidden-back room observers and chat, live translation, pre-loaded stimuli sharing and annotation, and flagging of important moments.

Turn your recorded interviews into useful insights, quickly and efficiently, using powerful features such as transcription, synchronized with video, easy clip creation, and create highlight reels.

Other features include customizable branding, permission management, single sign-on (SSO), authentication, data encryption, automated reminders and access control.

Benefits of using Discuss.io

Truly global - recruit in over 100 countries, available in over 20 languages.
Save time - The only smart video platform built from the ground up for online qualitative market research. The integrated features mean you spend more time talking to consumers and less time pulling together the project and insights.
Multiple tools in one - Discuss.io built the functionality of multiple tools into one integrated platform which means training, adoption and usage is more seamless and efficient.
Automation and efficiency - Automating essential tasks in Discuss.io means your online qualitative program can scale rapidly with fewer resources.
Save money - Combine the total price of all components of a Zoom-based solution, plus the time you’d save.
Incredibly intuitive and easy to use - Originally built to make online interviews easy, we keep a tight connection between clients, our services team and the product team to improve usability and features on a weekly basis.
Services available - Discuss.io provides a full suite of services ad hoc to help you where you need it. Recruitment, discussion guide development, moderation, project management, human translation and more. Go from DIY to full service in one request.
Scale up with ease - Central storage of documents, discussion guides and recruiting across many sessions within a single project make doing one or one hundred interviews seamless
Secure and meets compliance - GDPR, ISO 27001 and ESOMAR compliant as well as adhering to local, specific requirements like in Germany.

Starting from

/user

One-time payment

Alternatives with better value for money

Discuss.io's key features

Most critical features, based on insights from Discuss.io users:

Live Video Interview

5.0

(1)

Interview Practice Session

4.0

(1)

Interview Management

5.0

(1)

Self Service Portal

4.0

(1)

Panel Management

5.0

(1)

Features

4.6

Ease of use

4.8

All Discuss.io features

Access Controls/Permissions

(0)

Collaboration Tools

(0)

Customer Segmentation

(0)

Customizable Branding

(0)

Data Import/Export

(0)

Drag & Drop

(0)

Face-to-Face

(0)

Feedback Management

(0)

Multi-Language

(0)

Panel Interviews

(0)

Phone-Based

(0)

Pre-recorded Messages

(0)

Question Library

(0)

Recruitment Management

(0)

Reminders

(0)

Reporting/Analytics

(0)

Session Recording

(0)

Single Sign On

(0)

Skill Assessment & Scoring

(0)

Two-Way Audio & Video

(0)

Video Conferencing

(0)

Discuss.io alternatives

Discuss.io

4.7

(24)

Starting from

/user

One-time payment

Free trial

Free version

Ease of Use

4.8

Features

4.6

Value for Money

4.1

Customer Support

4.5

Jotform

4.7

(2.2K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.4

SurveyLegend

4.6

(950)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.3

Customer Support

4.4

Quizell

4.9

(17)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.9

Features

4.8

Value for Money

4.9

Customer Support

4.9

Discuss.io pricing

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money

4.1

Starting from

/user

One-time payment

Discuss.io support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Chat

24/7 (Live rep)

Email/Help Desk

Phone Support

Knowledge Base

FAQs/Forum

Training options

Live Online

Documentation

Videos

Discuss.io reviews

Overall rating

4.7

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.96/10

Rating distribution

Pros

It is easy to use, great technical support, flexibility , many features that help you during the discussion, it is protected from external invasions.

Verified reviewer

Anonymity request

Great experience with awesome communication as the focus groups played out and the tech support, when needed (not often) was excellent.

Verified reviewer

Anonymity request

Also, being able to highlight portions of an interview transcript then clicking a button to generate a video highlight is amazing. It has saved me dozens of hours in the highlight creation process.

Eric W.

Founder

Cons

When they called the line was dead. And after that all I heard from two technicians on two different ocasiona was that my connectivity was low.

Dalia B.

Interpreter Translator

The discuss Io technician was not able to figure out what was wrong with my connectivity. They asked me to connect from Microsoft Edge I did and nothing was happening.

Dalia B.

Interpreter Translator

At first it confused me which room to use for chatting with the observers, so I ended up using the irrelevant chat room trying to chat with the observers during the interview.

Thanyaporn W.

Moderator

Read all reviews