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eFax vs iFax Comparison (2026)

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Documo

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Good recommendations?

eFax

iFax

Overview

eFax is an online fax service which allows companies to send and receive faxes via email on their computer, tablet, and smartphone. eFax Protect, our highly encrypted online fax plan provides a comprehensive solution for businesses seeking both compliance and security in their fax communications.

Designed for businesses of all sizes including the financial, medical, legal, real estate, and insurance sectors, it is a fax server management solution that helps send and receive documents. The platform serves teams with multiple numbers and integrates with Zapier to ensure a smooth workflow.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

18.99

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

9.99

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.0

Value for money

Ease of use

Features

Customer support

61%

would recommend this app

4.8

363

318

Value for money

Ease of use

Features

Customer support

85%

would recommend this app

Pros

“The convenience of being able to send and receive faxes via email has been a game-changer, eliminating the need for a physical fax machine and allowing me to manage faxes from anywhere.”

Kobey C.

IT Specialist

“I like the ease of accessing all faxed documents and I like that you can store contacts and send faxes fairly easy.”

Erica M.

Administrative Assistant

“Sending a fax is a rare occurrence for us, so when we needed to send one it needed to be through a secure easy-to-use service.”

Beverly S.

Owner

Pros

“It sent the faxes, as expected.”

Ahmad H.

Software Engineer

“I am in the trial period, check with me once I start using it in my business. But so far, I was able to handle sending information for a bill with confiential data quickly.”

Cherubim H.

Co-owner and Co-founder

“I was late voting from overseas, and I was able to take photos of my ballot and signed oath in order to meet the deadline.”

Kenneth A.

Personal account

Cons

“I do not see any value in the redesign.”

Mary W.

HR Specialist

“However, I came back to it a few years later and couldn't get the software to work properly and navigate me to the free trial.”

Kelly H.

Joint Venture Accountant

“Issues with connecting to fax lines.”

Seth G.

Manager/SA

Cons

“Extremely predatory practices when it comes to charging you for things. And they will show zero understanding of your situation after slapping a massive charge on your bank account.”

Ahmad H.

Software Engineer

“Their customer service can't be reached by phone and they have me the runaround for five days via email”

Justin L.

Owner

“Business productivity. Before you had to type the FAX, print it, take to the Fax machine hoping that's available and the try to send Fax, and sometimes the machine or the phone line didn't work.”

Elias O.

CEO