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eFax Logo

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Secure online fax-by-email service

(5)

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eFax Pricing, Features, Reviews and Alternatives

eFax product overview

Price starts from

18.99

Per month

What is eFax?

eFax is a web-based fax service which allows companies to send and receive faxes via email from their desktop, laptop, tablet, or smartphone using their existing fax numbers. It allows users to safely and securely transmit fax documents to a recipient’s email inbox to ensure the confidentiality of sensitive information. eFax offers a convenient and efficient way to fax, eliminating the need for a fax machine. The eFax mobile app allows you to fax directly from your mobile device, giving you the flexibility to manage your faxes on the go.

Key benefits of using eFax

- No Fax Equipment or Fax Maintenance: No need to worry about software or hardware expenses.

- Electronic Signature: No need to print, sign and scan to move a document forward. Instantly create or add signatures electronically to documents.

- Large File Sharing: Share files of any size such as promo videos, high resolution images and more without resulting in a blocked email.

- Native mobile apps are available for iPhone and Android.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
Knowledge Base
FAQs/Forum
24/7 (Live rep)

Training options

Webinars
In Person
Documentation

eFax pricing information

Value for money

3.6

/5

62

Starting from

18.99

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

eFax features

Functionality

4.1

/5

62

Total features

32

3 categories

Most valued features by users

Third-Party Integrations
API
Alerts/Notifications
Reporting & Statistics
Contact Management
Archiving & Retention
Audit Trail
Automated Routing

Functionality contenders

eFax users reviews

Overall Rating

4.0

/5

62

Positive reviews

73

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.21/10
Rating distribution

5

4

3

2

1

30

15

8

3

6

Pros
Great user friendly product. Love that faxes come straight to my inbox.
Ease of setup, ease of use and the ability to receive a fax anywhere at anytime.
This is a good solution to be able to send an occasional fax as the technology has been largely replaced by email.
Cons
Tried again and with no response. At the end of the first month, they charged me for the following month.
I was billed for 3 years of service that I didn't use. I had proof of cancellation but was told no refund because I emailed my request to cancel to the wrong company department.
Customer support is slow, sends you in circles, and gives the wrong answer almost every time. Chat disconnects constantly and they give you the wrong phone numbers to call.

Overall rating contenders

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Kelly M.

Financial Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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one of my most used tools

Reviewed 5 years ago

provides me with a tremendous amount of value in customer relations and profitability with the time factor in response time. it gives me an edge over my competition

Pros

this enables me to receive my faxes no matter where I'm at. it also lets me decide if and who can be added to distribution list. im anle to respond to my merchants regardless of my location.

Cons

sometimes it can be a little slower than traditional fax to receive. there have been occasions thst i have had to have items faxed to office fax instead.

CE
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Candace E.

Computer Hardware, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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eFax securely sends your documents!

Reviewed 6 years ago

eFax by J2 offers end-users the ability to send secured faxes online. End-users can use eFax by J2 to send faxes via a computer desktop, laptop, or mobile device. The benefits of eFax is sending outgoing or receiving incoming faxes via a personally selected fax number. eFax allows users to manage account online. eFax is a great online faxing tool.

Pros

eFax allows end-users to send documents online. eFax offers a free trial to send 150 pages per transfer. eFax allows end-users to send 150 incoming as well as outgoing faxes per the free trial. eFax does not require an initial activation fee. eFax allows end-users to select personal faxing number. eFax offers two types of subscriptions such as Plus and Pro with two different types of feature prices.

Cons

eFax at one point in time was a free service and now requires payment. eFax interfaces with a third party cloud storage. eFax collects cookies and session cookies ID per user and their computer. eFax company server stores personal information that may identify the user. eFax is required to maintain information per user for a limited time, within the terms of agreement of privacy, that time frame is unidentifiable.

MW
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Mary W.

Information Technology and Services, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Faxes are NOT Obsolete in HR!

Reviewed a month ago

In HR, faxes are, unfortunately, here to stay. With eFax, we can send and receive faxes effortlessly! We use this service multiple times per month, primarily for medical paperwork and unemployment documents. It has been immensely helpful for us.

Pros

The ability to send faxes online is a huge time-saver, and I immensely appreciate the confirmation emails that eFax sends to give me the peace of mind that my fax was successfully transmitted. Receiving faxes is easy with eFax as well since I receive them as attachments to emails, which allows me to download them and skip the hassle of hardcopies.

Cons

eFax recently updated their website, and the new setup makes it more difficult to send faxes. Thankfully, I still have the option to switch back to the old view, but I have to select it every time I log in. I do not see any value in the redesign.

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Alicia D.

Law Practice, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mistake to switch to them; very disappointed

Reviewed 4 years ago

It has been terrible. They lied about pricing. Customer support is slow, sends you in circles, and gives the wrong answer almost every time. Chat disconnects constantly and they give you the wrong phone numbers to call. I’ve had faxes not go through at times and no way to fix it. I tried to port my numbers out and they play games to avoid releasing the numbers — for six months and counting — while also telling me that I have to keep paying for service until after the numbers are ported or they won’t port them. They claimed to have sent me a PIN (they haven’t) when it’s just the last four of your credit card (not secure). Overall, this is a terrible company and I encourage people to stay away.

Pros

I switched to eFax for two reasons: it was supposed to be cheaper than Vonage (that turned out to be a lie) and the app is decent for my iPhone. The app is just about the only thing I like, but it’s pretty basic.

Cons

The company itself has scammy sales people, a difficult to use portal for your account, and the worst customer service in the world. Don’t expect them to help you with any issues at all. They will not understand and send you in circles.

CG
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Cecelia G.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I use eFax directly or with our 800#. Easy to use.Perfect if you have your directly line to pick up

Reviewed 6 years ago
Pros

A like my personal eFax number. I don't have to wait for someone to look up the faxes for me. I go in my fax and access directly. The system saves your faxes for a long time. You can create folders to save the fax into. Sending faxes is easy and it saves the contacts especially when you have multiple requests from a certain agency. Faxes are clear. I love my eFax.

Cons

It is hard when you only have one number to send and receive faxes to especially when someone other than you handles the faxes. I don't like when you get faxes repeatly from other businesses that do not belong to you.

eFax FAQs

Q. What type of pricing plans does eFax offer?

eFax has the following pricing plans:
Starting from: $18.99/month
Pricing model: Subscription


Q. Who are the typical users of eFax?

eFax has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does eFax support?

eFax supports the following languages:
Polish, Korean, English, Danish, Swedish, Portuguese, Italian, French, German, Chinese (Simplified), Spanish, Dutch, Indonesian


Q. Does eFax support mobile devices?

eFax supports the following devices:
Android, iPad, iPhone


Q. Does eFax offer an API?

Yes, eFax has an API available for use.


Q. What level of support does eFax offer?

eFax offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep)

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