eFax Corporate Pricing, Features, Reviews & Comparison of Alternatives

eFax Corporate

Secure online fax-by-email service

3.81/5 (42 reviews)

eFax Corporate overview

What is eFax Corporate?

eFax Corporate is a web-based fax service which allows UK-based companies to send and receive faxes via email on any device. The system allows users to keep their existing fax numbers, integrate with multifunction printers, manage multiple groups, and more.

With eFax Corporate, users can send and receive faxes from their desktop, laptop, tablet, or smartphone, via email. The web portal gives administrators control over access levels, group setups, fax accounts, client billing codes, fax usage assignments for different cost centers, and more. Users can keep their existing fax numbers, which are used to generate unique email addresses for sending and receiving faxes. PDF conversions, delivery confirmation emails and auto-resend of faxes when numbers are busy are designed to simplify faxing and increase staff productivity.

eFax Corporate allows users to integrate their multifunction printer with their faxing service, enabling the sending of faxes directly from the printer glass. All sent and received faxes are automatically stored in an online audit trail, including delivery confirmation emails. Fax activity reports can also be generated at any time. eFax Corporate can be connected to CRM and ERP systems, including SAP, enabling the integration of faxing within existing workflows.
www.efax.com

Pricing

Starting from
£11/month
Pricing options
Free trial
 
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 6 other markets, Europe, Germany, India, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), Danish, Dutch, French and 8 other languages, German, Indonesian, Italian, Korean, Polish, Portuguese, Spanish, Swedish
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eFax Corporate reviews

Value for money
Features
Ease of use
Customer support
  3.5
  3.9
  3.9
  3.4
Kelly Martin

one of my most used tools

Used daily for 2+ years
Reviewed 2019-09-13
Review Source: Capterra

provides me with a tremendous amount of value in customer relations and profitability with the time factor in response time. it gives me an edge over my competition

Pros
this enables me to receive my faxes no matter where I'm at. it also lets me decide if and who can be added to distribution list. im anle to respond to my merchants regardless of my location.

Cons
sometimes it can be a little slower than traditional fax to receive. there have been occasions thst i have had to have items faxed to office fax instead.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

Digital Faxing with HIPAA Compliance

Used daily for 2+ years
Reviewed 2019-09-05
Review Source: Capterra

eFax Corporate allows me to achieve more by digitally faxing documents with HIPPA compliance.

Pros
At the surface, eFax Corporate provides what you expect, a digital fax that allows you to fax directly to an individuals email, and it does it well. It also allows you to sign documents within the application, offers mobile applications and what got me the most excited, it works with GoogleDrive.

Cons
My biggest draw back is their limits on page/file size. Sometimes the charts I have to send are robust and I have to break them down into multiple faxes.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Amy Gordon

Simple and Easy Program

Used daily for 1-2 years
Reviewed 2020-06-09
Review Source: Capterra

We use eFax to cut down on paper usage, streamline faxing in a office where many faxes are going in and out, and allow remote workers to fax documents without a printer or fax machine.

Pros
We moved from a physical fax machine to eFax and have found it very simple and convenient to use. I appreciate that you can fax both from their portal as well as via email, and that you get fax confirmations and incoming faxes so easily without having to sort through them when everyone is sharing a fax machine.

Cons
eFax has few issues, they are clear, user friendly, allow many files to be attached to an email, and I have not had glitches or trouble using it at all.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Alicia Dearn

Mistake to switch to them; very disappointed

Used weekly for 1-2 years
Reviewed 2020-06-12
Review Source: Capterra

It has been terrible. They lied about pricing. Customer support is slow, sends you in circles, and gives the wrong answer almost every time. Chat disconnects constantly and they give you the wrong phone numbers to call. I’ve had faxes not go through at times and no way to fix it. I tried to port my numbers out and they play games to avoid releasing the numbers — for six months and counting — while also telling me that I have to keep paying for service until after the numbers are ported or they won’t port them. They claimed to have sent me a PIN (they haven’t) when it’s just the last four of your credit card (not secure). Overall, this is a terrible company and I encourage people to stay away.

Pros
I switched to eFax for two reasons: it was supposed to be cheaper than Vonage (that turned out to be a lie) and the app is decent for my iPhone. The app is just about the only thing I like, but it’s pretty basic.

Cons
The company itself has scammy sales people, a difficult to use portal for your account, and the worst customer service in the world. Don’t expect them to help you with any issues at all. They will not understand and send you in circles.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Cody Spelman

Easy to Use!

Used daily for 6-12 months
Reviewed 2020-05-26
Review Source: Capterra

Efax was very helpful in allowing us to send medical bills electronically. This saved us time, energy and paper!

Pros
I like the software is internet based, and thus can be used anywhere the user needs - it isn't tied to any one computer that has the software downloaded.

Cons
Our office had to download/save copies of medical records to our own computer, then upload them to efax. It created a lot of "clutter" in our personal computer files, as we tracked things in a "pending" and a "sent" folder on our computer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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eFax Corporate pricing

Starting from
£11/month
Pricing options
Free trial
 
Subscription
View Pricing Plans

30-day free trial, credit card required.
Plus: £11/month or £110/year - send 200 pages and receive 200 pages.
Pro: £16/month or £160/year - send 300 pages and receive 300 pages.
Super Pro: £25/month or £250/year - send 500 pages and receive 500 pages.

eFax Corporate features

API
Contact Management
Reporting & Statistics

Activity Dashboard (137 other apps)
Automatic Notifications (109 other apps)
CRM Integration (82 other apps)
Call Monitoring (95 other apps)
Call Recording (143 other apps)
Call Routing (104 other apps)
Call Transfer (97 other apps)
Caller ID (86 other apps)
Chat (129 other apps)
Communication Management (100 other apps)
Conferencing (107 other apps)
Customizable Branding (81 other apps)
Instant Messaging (111 other apps)
Real Time Reporting (85 other apps)
Third Party Integration (163 other apps)
Video Conferencing (99 other apps)
Voice Mail (87 other apps)

Videos and tutorials

Additional information for eFax Corporate

Key features of eFax Corporate

  • Ad Hoc Reporting
  • Audit Trails
  • Auto-Resend
  • Automated Routing
  • Billing Code Assignment
  • CRM Integrations
  • Compliance Management
  • Confirmation Emails
  • Data Encryption
  • Delivery Management
  • Digitized Signature
  • ERP Integrations
  • Email-to-Fax
  • Fax Activity Reports
  • Fax Management
  • Fax-to-Email
  • Group Management
  • Large File Sharing
  • Lifetime Storage
  • Local and Toll Free Numbers
  • Multi-level Admin Access
  • Multifunction Printer Integration
  • Multiple Recipients
  • PDF Conversion
  • Searchable Faxes
  • Web Portal
View All Features

Benefits

- No Fax Equipment or Fax Maintenance: No need to worry about software or hardware expenses.

- Electronic Signature: No need to print, sign and scan to move a document forward.

- Large File Sharing: Share files of any size such as promo videos, high resolution images and more without resulting in a blocked email.

- Native mobile apps are available for iPhone and Android.

- Advanced Data Centers: Tier III & Tier IV data centers with 24/7 support and monitoring.