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Enterprise Service Desk
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ITIL-based incident, service and change management solution
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Enterprise Service Desk - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
Enterprise Service Desk overview
What is Enterprise Service Desk?
Enterprise Service Desk by Meritide is a cloud-based or on-premise help desk solution for businesses, organizations and administrations of all sizes. Built around the ITIL best practice framework, the software can be rapidly deployed and promises a codeless workflow automation that requires no developer-level administration. The subscription service pricing for Enterprise Service Desk, Help Desk and Change Management editions is tiered monthly and per user, although end user numbers are free and unlimited. Highly customizable, Enterprise Service Desk is designed to cater for ITIL processes spanning incident, problem, change and release management along with service request, asset and configuration, knowledge sharing plus service cataloguing.
Critical features for meeting these demands then include the serving of self-service portals, backed by intuitive role-based administrator dashboards. Queue, known issue and ticket management tools are assisted by automated routing, task linking and a choice of support communication channels. Gauge customer satisfaction with survey and feedback forms, social media integration, live chat or email, while escalations, notifications and alerts can all be setup to keep service stakeholders in the loop.
Starting price
Alternatives
with better value for money
Enterprise Service Desk’s user interface
Enterprise Service Desk reviews
Overall rating
4.0
/5
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Positive reviews
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- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend1.00/10
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Enterprise Service Desk's key features
Most critical features, based on insights from Enterprise Service Desk users:
All Enterprise Service Desk features
Features rating:
Enterprise Service Desk alternatives
Enterprise Service Desk
Starting from
30
Freshdesk
Starting from
19
/user
Per month
Freshservice
Starting from
19
/user
Per month
JIRA Service Management
Starting from
20
/user
Per month
Enterprise Service Desk pricing
Value for money rating:
Starting from
30
Per Feature
User opinions about Enterprise Service Desk price and value
Value for money rating:
Enterprise Service Desk integrations (2)
Top integrations
Enterprise Service Desk support options
Typical customers
Platforms supported
Support options
Training options
Enterprise Service Desk FAQs
Enterprise Service Desk has the following typical customers:
Small Business, Mid-size Business, Large Enterprises
These products have better value for money
Q. Does Enterprise Service Desk support mobile devices?
Enterprise Service Desk supports the following devices:
iPad, iPhone, Android
Q. What level of support does Enterprise Service Desk offer?
Enterprise Service Desk offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base