Callture Virtual PBX Pricing, Features, Reviews & Comparison of Alternatives

Callture Virtual PBX

Virtual PBX software for small to medium businesses

4.25/5 (4 reviews)

Callture Virtual PBX overview

What is Callture Virtual PBX?

The PBX may sound confusing at first, but if you break it up into a set of simple steps, you can begin to understand how the system works.

A caller dials your Nationwide Toll Free number. They are immediately greeted by the Auto-Attendant that plays a pre-recorded greeting. This greeting can either be a generic message that Callture has pre-recorded, or a personalized greeting that you can record. Callers are then instructed to dial a specific extension (Example - Press 251 for Sales). The caller dials the extension number and is immediately routed to a number that you have associated with this extension. You can then either accept the call, or have it go into your voicemail.


The caller will never hear a busy signal, and each call is logged for you to view in your on-line account manager.

How to use a PBX
Since our PBX is managed entirely on-line, you have full control over your system at all times. All you have to do is fill in the parameters (which tell the PBX where to forward each call) and you are done. It is an easy to understand process that is much better than the alternative (hardware), and comes with a variety of useful features. For a list of features.

How to manage your PBX
Our PBX is quite possibly the easiest process you will ever need to understand. There are only 3 steps to follow, once your PBX is active.

1) Decide how many extensions you need, and have a corresponding phone number for each extension
2) Record a personalized Auto-Attendant greeting, if you wish
3) Record personalized voicemails for each extension that requires it, again, if you wish

Once these steps are completed, you can sit back and relax. Since there is no hardware to instill and configure, you never have to deal with confusion, down-time, or pay a hefty bill for a technician to repair your PBX. It is simple to use, and easy to understand..

Pricing

Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China, India

Supported languages

English, Spanish

Callture Virtual PBX reviews

Excellent
1

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.0
  4.2
  4.0
  3.8
James Morrow

Great Service

Used daily for 2+ years
Reviewed 2019-09-24
Review Source: Capterra

Use it for all toll free calls.

Pros
Never a problem, works all the time. works all the time.

Cons
There is no deficiencies that I am aware of.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Frank Basanta

Callture Connect

Used daily for 1-2 years
Reviewed 2019-09-17
Review Source: Capterra

The product has worked well for us, and support has done a great job when any issues have arisen. No lost of calls which equals no loss of revenue.

Pros
Great product have been using this for a few years, it allows you to be connected with clients and individuals thru you LanLines, and Cell Phones, without any hitches. It allows you to pre-screen all calls, as well as having all messages send directly to your email for playback in the future. (incoming phone numbers will appear on the email). Calls can be set to roll over to a group of extensions in order to better serve clients.

Cons
The key factor here is to have everything put together on paper of extensions, rollovers and how the "Callture" will respond to any incoming call. Make sure that you include your extension in your email signature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Keith Evans

Good, but There May be Better Options

Used weekly for 2+ years
Reviewed 2018-08-21
Review Source: Capterra

Overall, Callture is a good value. It is complex and confusing to use, and support is not a pleasant experience. Given how crowded this market is, there are likely better options for the money.

Pros
Callture has excellent tracking and automatic call recording, so it's an excellent solution for contact centers who need to record their calls. It's also great for quality assurance and even monitoring--it's hard to beat Callture if this is what you're looking for.

Cons
Callture's user interface is clunky and difficult to use. Once you select a number, it's not available until after their billing processes run, usually overnight. The only thing worse than their UI is their customer service--be prepared to talk with someone with a heavy accent who is unwilling to deviate from their script.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Bruce Skurbe

Callture Connect

Used occasionally for less than 6 months
Reviewed 2019-11-18
Review Source: Capterra

Pros
Have been using this product for the last six months without any issues, I'm able to stay connected with clients, whether I'm in the office or traveling. One of the features I most enjoy is the emailed voice mail from clients. This allows me to get back to my calls with answers, rather than questions, which could delay the processes moving forward.

Cons
It takes a little time to get used to the interface, but once it's set up correctly, it just works..... Just dive right in and you will be fine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Callture Virtual PBX pricing

Pricing options
Subscription
Free trial
View Pricing Plans

One month free trial. This is monthly pricing.

Callture Virtual PBX features

API (241 other apps)
Activity Dashboard (146 other apps)
Automatic Notifications (114 other apps)
Call Monitoring (100 other apps)
Call Recording (151 other apps)
Call Routing (112 other apps)
Call Transfer (103 other apps)
Caller ID (93 other apps)
Chat (140 other apps)
Collaboration Tools (86 other apps)
Communication Management (113 other apps)
Conferencing (107 other apps)
Contact Management (99 other apps)
Customizable Branding (89 other apps)
Instant Messaging (116 other apps)
Real Time Reporting (88 other apps)
Reporting & Statistics (154 other apps)
Third Party Integration (181 other apps)
Video Conferencing (106 other apps)
Voice Mail (92 other apps)

Additional information for Callture Virtual PBX

Key features of Callture Virtual PBX

  • Customized greeting. Eg. Welcome to Abc company
  • Multiple extension number
  • Voicemail on all extensions
  • SAAS - No Softwar or Hardware to manage
  • One month free
View All Features

Benefits

Nationwide Toll Free Number
This is the main number that the features and benefits revolve around. This is the number that you
can advertise and give out to prospects and clients so they can reach you. The PBX (extensions) and voicemail (Enabled or Forced) can only work once this number becomes active. Callture gives you the option of selecting your own Toll Free Number. You can select an existing number from our list, which will be active within 24 hours. However, you also have the option of having a personal and unique Toll Free Number, Vanity numbers will become active within 4-7 business days. [top]

Professional Greeting

When you sign up for our PBX, you have the option to either use a generic greeting, or create your own. Callture has already established 3 greetings that you can choose from. However, to give your business a more personal feel, you can record your own greeting.
You can select the type of greeting you wish to use by following the instructions on your on-line account manager[top]

Auto-attendant

The auto-attendant is the best way to route your calls, and give your business that corporate feel. Upon calling your Toll Free Number, the caller will hear the greeting and will be prompted to dial an extension. Even better, you can create sub-menus based around the original menu.[top]

Voicemail Capacity

The voicemail for the Toll Free Numbers has a default capacity of 10 messages at any given time. However, you can increase this limit by calling our customer service representatives and requesting a larger capacity. Also, you can download your messages onto a computer and listen to them as audio files. You will be given notification via e-mail upon the arrival of each new message.[top]

Dynamic Operator Extension

By default, extension "0" will be forwarded to the receptionist. However, you can assign this extension to any number.[top]