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Five9 vs Aircall Comparison (2026)
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Good recommendations?
Overview
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more
Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
487
5
4
3
2
1
233
170
58
16
10
- Value for money
- Ease of use
- Features
- Customer support
66%
would recommend this app4.2
466
5
4
3
2
1
251
135
42
6
32
- Value for money
- Ease of use
- Features
- Customer support
72%
would recommend this appPros
“The combination of call management tools, reporting capabilities, and automated dialling features helped improve efficiency and allowed me to focus more on conversations and less on manual dialling tasks.”
JV
Jordan V.
Life Insurance Sales
“What I liked most about Five9 was its ability to support high-volume outbound calling while keeping call management organized and efficient.”
JV
Jordan V.
Life Insurance Sales
“The platform helped improve productivity and made it easier to manage a large volume of customer interactions throughout the day.”
JV
Jordan V.
Life Insurance Sales
Pros
“VR, call routing, business hours, shared inboxes, call tagging, and analytics provide everything a growing team needs to manage calls professionally.”
Ls
Louis s.
CTO
“What I liked most about Aircall is that it allows me to make and receive work-related calls without using my personal phone number.”
Aleah H.
OSS
“Getting started was incredibly fast — numbers can be provisioned in just a few clicks, and onboarding new team members takes minutes, not days.”
Ls
Louis s.
CTO
Cons
“Exchanging DIDs was straight-forward, but getting them registered caused wait times and in turn accrued additional costs.”
NW
Nicholas W.
Operations Manager
“DID maintenance was difficult to manage on the platform.”
NW
Nicholas W.
Operations Manager
“Some enhancements are not available in all Geos, which might cause friction into wanting to deploy new features available for the product”
Victor H.
WFM Manager
Cons
“This went on for over 3 months with about 5 exchanges back and forth until I had enough and asked to cancel. When I go to cancel they basically said too bad, you signed a year long contract and have continued to charge me even though I ported all my phone numbers back to old service provider. ”
BM
Brian M.
Founder
“We're moving to a different provider mainly because of this lack of flexibility around contracts, not the calling product itself.”
Peter W.
CEO
“Aircall does not have the feature to recall your frequently used speaker and microphone device and you have to select it every time you login.”
JM
Joseph M.
Customer Concierge
- Vendor responds to reviews
- Last review18 days ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features128
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Assignment Management
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Donor Management
- Drag & Drop
- Email Management
- Employee Activity Monitoring
- Employee Coaching Tools
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- For Nonprofits
- For iPad Devices
- Fundraising Management
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Knowledge Management
- Labor Forecasting
- Lead Distribution
- Lead Generation
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multiple Scoring Models
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Scheduling
- Screen Recording
- Search/Filter
- Self Service Portal
- Social Media Integration
- Softphone
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Time Zone Tracking
- Trend Analysis
- Unified Communications
- User Management
- Video Conferencing
- Virtual Call Center
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features101
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Assignment Management
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Donor Management
- Drag & Drop
- Email Management
- Employee Activity Monitoring
- Employee Coaching Tools
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- For Nonprofits
- For iPad Devices
- Fundraising Management
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Knowledge Management
- Labor Forecasting
- Lead Distribution
- Lead Generation
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multiple Scoring Models
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Scheduling
- Screen Recording
- Search/Filter
- Self Service Portal
- Social Media Integration
- Softphone
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Time Zone Tracking
- Trend Analysis
- Unified Communications
- User Management
- Video Conferencing
- Virtual Call Center
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations15
- Agentforce
- Apollo.io
- Crisp
- Dynamics 365
- Fin
- Fivetran
- Freshdesk
- Freshservice
- Front
- Gong
- Google Workspace
- Gorgias
- HubSpot Agent Hub
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Jiminny
- Kustomer
- MK
- Microsoft Teams
- NetSuite
- Nextiva
- Oracle Service
- Outreach
- Pipedrive
- RingCX
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- Shopify
- Shopify Plus
- Snapsheet Claims
- SpiceX
- Velocify
- WooCommerce
- Woodstock Optimization Studio
- Zendesk AI
- Zendesk Suite
- Zoho CRM
- Zoom Phone
- parcelLab
- Total integrations29
- Agentforce
- Apollo.io
- Crisp
- Dynamics 365
- Fin
- Fivetran
- Freshdesk
- Freshservice
- Front
- Gong
- Google Workspace
- Gorgias
- HubSpot Agent Hub
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Jiminny
- Kustomer
- MK
- Microsoft Teams
- NetSuite
- Nextiva
- Oracle Service
- Outreach
- Pipedrive
- RingCX
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- Shopify
- Shopify Plus
- Snapsheet Claims
- SpiceX
- Velocify
- WooCommerce
- Woodstock Optimization Studio
- Zendesk AI
- Zendesk Suite
- Zoho CRM
- Zoom Phone
- parcelLab
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