Five9 vs Kixie PowerCall & SMS

Ringover

Convoso

DialedIn CCaaS

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Marketing manager 

The initial setup was quite tough and the customer service was not up to par.

Clouds Ops engineer

Customer support team is really helpful and provides timely resolutions.

Admin

It provides a platform that gives different services.

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more

Activity Dashboard

Agent Interface

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Appointment Management

Archiving & Retention

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Callback Scheduling

Call Center Management

Call Conferencing

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transcription

Call Transfer

Campaign Management

Campaign Specific Caller ID

Chatbot

Chat/Messaging

Collaboration Tools

Communication Management

Computer Telephony Integration

Contact Database

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Drag & Drop

Email Management

Employee Coaching Tools

Employee Management

Employee Reward Programs

Employee Scheduling

Event Triggered Actions

FCC Compliance

Feedback Management

File Transfer

For Call Centers

For iPad Devices

FTC Compliance

Inbound Call Center

Integrations Management

Interaction Tracking

Knowledge Management

KPI Monitoring

Labor Forecasting

Lead Distribution

Lead Generation

List Management

Live Chat

Manual Dialer

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multiple Scoring Models

Multiple Scripts

Negative Feedback Management

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Performance Metrics

Phone Key Input

Power Dialer

Predictive Analytics

Predictive Dialer

Preview Dialer

Progressive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Some users report that Five9 is affordable and cost-effective, and reviewers appreciate the reasonable pricing and substantial ROI. However, some users say per-user pricing is expensive, and reviewers indicate ongoing costs and unclear charges are concerns.

Value for money

Reviews for Five9 come from a wide variety of industries, including consumer services (10% of reviewers), financial services (8%), and telecommunications (8%). The most frequent use case for Five9 cited by reviewers is call center operations (72% of reviewers).

Five9

Windows

Web-based

iPad

Linux

Talkdesk

Genesys Cloud CX

Dialpad

NiCE CXone

ZIWO

RingCX

Bright Pattern

 Digital 

Core

Premium

Optimum

Ultimate

Unstable call connectivity

Manager

Call stability is terrible, their servers are down all the time for extended periods of time - half the day, 10 hours+.

81% of reviewers feel negative about Five9’s call drop issues. Some users report frequent dropped calls, outages, and poor call quality, especially during high volume or network instability. Reviewers indicate that system downtime and server problems can disrupt business for extended periods. Some users say audio lags, freezing, and forced reboots are common, making it difficult to maintain consistent communication. Reviewers express frustration with missed or disconnected calls, which they feel negatively affects customer interactions and workflow.

Challenging call management features

Operator

I am not satisfied with the overall functionality of the application and am highly disappointed in the call transferring capabilities.

36% of reviewers feel negative about Five9’s call management. Some users report difficulties with call transfers, holding, and switching between calls. Reviewers indicate that managing spam, blocking numbers, and customizing call flows are not intuitive. Some users say the reporting tools are confusing and the interface for handling multiple calls is cumbersome. Reviewers express concerns about missed calls, inaccurate caller ID, and challenges with DNC list management, which they feel impact productivity and customer experience.

Frequent technical glitches

70% of reviewers feel negative about Five9’s bugs and issues. Some users report that the reliance on Java leads to compatibility problems, frequent crashes, and security concerns. Reviewers indicate that updates can disrupt functionality, causing login failures and requiring frequent restarts. Some users say technical support is slow to resolve recurring problems, and system instability disrupts daily operations. Reviewers express frustration with random audio issues, plugin errors, and the need for troubleshooting, which they feel undermines reliability.

Robust outbound calling features

100% of reviewers feel positive about Five9’s outbound call capabilities. Some users report that the automated dialer and outbound campaign management are reliable and support high call volumes. Reviewers indicate that the system’s tracking and reporting features help monitor call outcomes and agent performance. Some users say the platform’s flexibility allows for seamless handling of both inbound and outbound calls, whether agents are remote or in-office. Reviewers appreciate the integration with CRM systems and the ability to make international calls, which they feel enhances their outreach efforts.

Effective training and onboarding

Sr. Account Administrator

Great training materials provided by the company and support is easy to get a hold of as well.

94% of reviewers feel positive about Five9’s training and learning curve. Some users report that training materials and support are thorough, making it easy for new hires to get up to speed. Reviewers indicate that the company provides detailed modules, hands-on guidance, and responsive trainers who tailor sessions to user needs. Some users say the software is intuitive after initial training, and ongoing support helps address questions as they arise. Reviewers appreciate that the learning process is manageable, even with the platform’s extensive functionality.

Comprehensive call center solution

Life Insurance Sales

What I liked most about Five9 was its ability to support high-volume outbound calling while keeping call management organized and efficient.

92% of reviewers feel positive about Five9’s call center capabilities. Some users report that the platform provides a wide range of features necessary for managing both inbound and outbound operations, making it suitable for small to large centers. Reviewers indicate that centralized management and cloud-based access allow for efficient scaling and remote work. Some users say the solution helps organize call flows, improve agent productivity, and reduce internal support needs. Reviewers appreciate the ability to monitor calls, manage campaigns, and integrate with other systems, which they feel streamlines daily operations.

Intuitive and accessible interface

Shift manager

I really loved the hole set up of this platform it's very user friendly and all but over all this is the place you want to be for all ur management needs for a gameroom/casino for sure

91% of reviewers feel positive about Five9’s ease of use. Some users report that the interface is user-friendly and straightforward to navigate, allowing new users to become productive quickly. Reviewers indicate that setup, adding users, and customizing roles are simple tasks. Some users say the platform’s clean layout and browser-based access make it convenient for remote work. Reviewers appreciate the quick login process, easy information retrieval, and clear organization of features, which they feel reduces training time and daily friction.

The combination of call management tools, reporting capabilities, and automated dialling features helped improve efficiency and allowed me to focus more on conversations and less on manual dialling tasks.

The platform helped improve productivity and made it easier to manage a large volume of customer interactions throughout the day.

Operations Manager

Exchanging DIDs was straight-forward, but getting them registered caused wait times and in turn accrued additional costs.

Admissions Associate

I can do high volumes of outbound and manage inbound calls. While the interface can feel a bit complex at first, once familiarized, it becomes a powerful tool for admissions outreach

Security: Five9 offers secure cloud-based infrastructure with compliance to major standards like HIPAA & PCI-DSS, However, some users have raised concerns about connectivity issues.  

Five9 is a robust solution for business that need to manage high volumes of calls across several channels.  

Technical Support Engineer

We are using Five9 as a cloud contact support platform to call and interact with our customers.

DID maintenance was difficult to manage on the platform.

WFM Manager

Some enhancements are not available in all Geos, which might cause friction into wanting to deploy new features available for the product

IT MAnager

To me, the interface can feel a bit outdated and clunky at times, and occasional call drops were frustrating.

Helps to grab real time records to see calls and chats.

sometimes the end of call workflow doesn't work properly based on the disposition I selected

However, reliability issues and call quality can hinder productivity.

Technical support engineer

We are using this as a point of contact for our customers, it helps us to make the process smoother by contacting them directly.

TRAVEL AGENT

It has its moments but overall, it is a good system for any call center to have.

Perfectly integrated with our CRM, I never need to enter a phone number manually

Web Developer

It has sophisticated routing and queueing capabilities and it has real time monitoring features.

Service Hub Representative

Five9 is a great cloud-based contact communication platform.

Sometimes we saw gaps in records data as well.

After using five9 for 15years, it has declined terribly with a much much higher cost.

There is no notification or option to receive the call, it directly auto receives the call, and the customer starts saying hello.

Can't call a number if it's not a contact

Its simple for making calls and respond them.

Virtual Assistant

Just to mention one or two, you can be in a call and get kicked out for no reason.

Insurance sales agent

Does not track number of agents on calls very well, only shows active names, not a total # of agents.

Partner

Great company but for all around needs and functionality there are better choices

Billing Dept

Five9 was the most difficult program I have ever had to install on my desk top . And then when I closed for the night it took a mountain moved to open it up daily

The systems with integrated API require a lot of maintenance, because of the newer versions.

Integeration is easy and convinient of Five9.

Customer service representative

There's a some of bug there's having a lagging and sometimes late a response to the customer

Technical Support Specialist

If the routing set up is not properly done is possible to receive calls from certain countries with the instrument information on display belonging to a different user.

Five9 vs Kixie PowerCall & SMS Comparison (2026)

Five9

Kixie PowerCall & SMS

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives