Fonality Pricing, Features, Reviews & Comparison of Alternatives


Business VoIP software and phone systems

3.54/5 (14 reviews)

Fonality overview

Fonality is a cloud-based business VoIP software offering users a business phone system and contact center solution, whatever their business size. As standard, Fonality includes unlimited calls and basic call queues, automated greetings, and basic features such as call forwarding and routing, ring all, and voicemail, in all subscriptions, with additional features available in the more extensive packages. Paperless faxing and continuous call recording are also available as add-ons.

Fonality’s Heads Up © is available both through a web browser and as native iOS and Android apps, giving users access to Fonality both in and outside of the office. Through the HUD, users can access the full company directory and see colleague availability, add external contacts, set their own preferences, see recent calls, chat with colleagues, start video conferences, share files, and more.

Fonality allows users to manage their voicemails through their phone, email or desktop, with voicemails available both as audio recordings and text transcriptions, which can be sent to users by email or SMS. Users can also create personalized call routing, such as simultaneously ringing multiple devices or phone numbers, and setting specific rules for VIP callers to prevent their calls being missed.

Fonality also includes emergency management capabilities, allowing users to route callers to alternative locations or change auto-attendant options and greetings in situations where emergencies or unforeseen events prevent workers from being able to reach the office.


Starting from
Pricing options
Value for money
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Business size



United States, Australia

Supported languages

Fonality screenshot: Fonality's Heads Up Display™ gives users an overview of all their recent calls and has a built-in softphoneFonality OverviewFonality screenshot: Users can view all colleagues' availability in Fonality's Heads Up Display™Fonality screenshot: Fonality enables users to transfer calls by dragging and dropping them on to the intended recipientFonality screenshot: Users can set their own preferences and personalized call routings in FonalityFonality screenshot: Fonality gives users an overview of all call queue stats, with the ability to toggle between grid and list viewsFonality screenshot: Users can share their screens within Fonality's web conferencesFonality screenshot: Fonality's iOS and Android apps can be used to make conference calls on the goFonality screenshot: Users can view call queue statistics and available agents from within Fonality's mobile appsFonality screenshot: Fonality has inbuilt chat functionality, allowing users to send each other messages and share filesFonality screenshot: Users can manage voicemails through Fonality on their phone or computer, or receive voicemail transcriptions via email or SMS

Fonality reviews

Value for money
Ease of use
Customer support
Sara Benavides

Fonality Review

Used daily for 2+ years
Reviewed 2017-01-09
Review Source: Capterra

We use Fonality for our phone systems for a 20+ person office. The phone service is great and customer support can be helpful.The availability of different options - technical support can be helpful.

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Cydni Sullivan

Phone Skills

Used daily for 2+ years
Reviewed 2018-02-15
Review Source: Software Advice

I think that the call parking feature is super easy to use with the click and drag feature. I also think the interoffice communication abilities (chat, intercom, calling, etc.) makes my job much easier. I work for a very fast paced ophthalmology practice with a very high volume of phone calls, but managing these call are way easy thanks to Fonality.

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Melissa Jordan

Convenience and keeping a big office connected!

Used daily for 2+ years
Reviewed 2018-02-23
Review Source: Software Advice

I like being able to chat my coworkers with questions. It's easy to put calls on hold and transfer. We have a large office, so being able to communicate without walking to the other end of the building is extremely convenient.

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Frank Michelin

Fonality has amazing scheduled reporting

Used daily for 2+ years
Reviewed 2017-12-05
Review Source: Software Advice

The reporting can be customized and scheduled and then easily integrated into our firm's software applications to easily rank and review our customer service agents habits to improve performance.

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Shelly Deaton

Phones/inter office chat

Used daily for 2+ years
Reviewed 2018-02-27
Review Source: Software Advice

that I can send messages without having to pick up my phone. system is user friendly, easy to operate.

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Fonality pricing

Starting from
Pricing options
View Pricing Plans

Essentials: $19.99 per user per month (paid monthly), or $14.99 per user per month (paid annually).

Professional: $24.99 per user per month (monthly), or $19.99 per user per month (annually).

Ultimate: $34.99 per user per month (monthly), or $29.99 per user per month (annually).

Fonality features

Call Recording
Call Reporting
Call Routing
Call Transfer
Instant Messaging
Live / Video Conferencing
Voice Mail

API (126 other apps)
Activity Dashboard (57 other apps)
Automatic Notifications (48 other apps)
CRM Integration (59 other apps)
Call Monitoring (51 other apps)
Caller ID (55 other apps)
Monitoring (49 other apps)
Receiving (52 other apps)
Reporting & Statistics (52 other apps)
SMS Integration (47 other apps)
Third Party Integration (72 other apps)

Additional information for Fonality

Key features of Fonality

  • On-demand call recording
  • Call routing
  • Daily call reporting
  • Voicemail management
  • Audio conferencing
  • Interactive video meetings
  • Drag-and-drop call handling
  • Instant messaging
  • Multi-location support
  • Call forwarding
  • Find Me/Follow Me
  • Ring all
  • Call queues
  • Auto-attendant
  • Softphones
  • iOS and Android apps
  • Voicemail transcription
  • Screen sharing
  • VIP caller rules
  • Click-to-dial browser plugin
View All Features


Fonality’s emergency management and recovery capabilities allow users to adjust greetings and auto-attendants or route callers to alternative locations in the case of an emergency preventing workers from reaching the office.

Users can set rules to ring multiple numbers or devices simultaneously to prevent calls being missed, and create specific routing rules for VIP callers.

Fonality includes a click-to-dial browser plugin which changes phone numbers on a webpage into clickable links, which trigger the dialing of that number by the attached telephone or softphone.

Voicemails are transcribed and sent to users via email or SMS.

Users can set up interactive video meetings for up to 50 attendees, with options for screen sharing.