Fonality is a cloud-based business VoIP software offering users a business phone system and contact center solution, whatever their business size. As standard, Fonality includes unlimited calls and basic call queues, automated greetings, and basic features such as call forwarding and routing, ring all, and voicemail, in all subscriptions, with additional features available in the more extensive packages. Paperless faxing and continuous call recording are also available as add-ons.
Fonality’s Heads Up © is available both through a web browser and as native iOS and Android apps, giving users access to Fonality both in and outside of the office. Through the HUD, users can access the full company directory and see colleague availability, add external contacts, set their own preferences, see recent calls, chat with colleagues, start video conferences, share files, and more.
Fonality allows users to manage their voicemails through their phone, email or desktop, with voicemails available both as audio recordings and text transcriptions, which can be sent to users by email or SMS. Users can also create personalized call routing, such as simultaneously ringing multiple devices or phone numbers, and setting specific rules for VIP callers to prevent their calls being missed.
Fonality also includes emergency management capabilities, allowing users to route callers to alternative locations or change auto-attendant options and greetings in situations where emergencies or unforeseen events prevent workers from being able to reach the office.
Software by Fonality Inc.www.fonality.com