GoTo Connect vs Dialpad

VoIP.ms

Microsoft Teams

Nextiva

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Office Manager

Issues with support, not understanding everything going on and arguing with you know what was done, lack of notes on their side of same issues .

owner-CEO

They have good phone & customer support with quick results.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Access Controls/Permissions

Active Directory Integration

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Audio Calls

Audio/Video Conferencing

Audio/Video Recording

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Calendar Management

Call Center Integration

Call Center Management

Call Conferencing

Caller ID

Caller Profiles

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Routing

Call Scheduling

Call Screening

Call Scripting

Call Tagging

Call Tracking Metrics

Campaign Management

Chat/Messaging

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Management

Custom Greetings/Messages

Dashboard

Electronic Signature

Employee Activity Monitoring

Event Scheduling

Event Triggered Actions

Fax Management

File Sharing

File Transfer

For Cloud Phone Systems

Inbound Call Center

International Calling

Live Chat

Manual Dialer

Meeting Management

Mobile Access

Monitoring

Multi-Channel Communication

Multiple Scripts

Multi-User Collaboration

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Phone Key Input

Predictive Dialer

Presentation Streaming

Progressive Dialer

Project Management

Purchasing & Receiving

Quality Management

Queue Management

Real-Time Chat

Real-Time Reporting

Recording

Remote Access/Control

Remote Support

Reporting/Analytics

Ring Groups

Scheduled Recording

Screen Sharing

SIP Trunking

Softphone

Survey/Poll Management

Task Management

Text to Speech

Third-Party Integrations

Time Zone Tracking

Two Way Audio & Video

Unified Communications

Video Chat

Video Conferencing

Virtual Call Center

Virtual Extensions

Virtual Voicemail

Voice Customization

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Most users consider GoTo Connect to offer strong value for money, as they appreciate transparent pricing, cost savings, and included features. However, some users report higher costs for specific needs and occasional unexpected charges.

Value for money

Reviews for GoTo Connect come from a wide variety of industries, including financial services (9% of reviewers), management consulting (7%), and insurance (6%). The most frequent use case for GoTo Connect cited by reviewers is remote work (33% of reviewers).

GoTo Connect

Web-based

Windows

iPhone

iPad

Android

RingEX

8x8 Work

Vonage Business Communications

RingCX

Ooma Office

Grasshopper

CloudTalk

800.com

Phone System

Customer Engagement

Complete CX

Contact Center

Reliance on stable internet

Project Manager

It is completely reliant on Wi-Fi, so whenever we have any problem with our internet service (even a minor hiccup), we have problems with our calls.

Department manager

The connection drops out all the time. Whether I am on wifi or using my own data, it can be a "good connection" one minute and drop out the next.

77% of reviewers feel negative about GoToConnect’s dependence on internet connectivity. Users report that call quality and service reliability are directly tied to the strength and stability of their internet connection. Reviewers say outages, slow speeds, or incompatible routers can lead to dropped calls, disrupted meetings, and complete loss of phone service. Many mention that even minor internet hiccups can impact communication, and some express frustration with troubleshooting connectivity issues, especially when providers blame external factors like ISPs or routers.

Confusing and slow billing processes

Executive Assistant to the President

We found an old invoice from 2020 (no emails of receipts or invoices received to the original email in all that time!) and asked for a reversal of the charge, our request was denied.  

63% of reviewers feel negative about GoToConnect’s billing practices. Users report difficulties with unexpected charges, confusing invoices, and challenges canceling accounts or services. Reviewers say communication with the billing department is often slow or inconsistent, and some have experienced ongoing charges after cancellation requests. Many mention frustration with unclear pricing, lack of reminders for upcoming fees, and difficulty resolving disputes or obtaining support for billing-related questions.

Frequent technical glitches

40% of reviewers feel negative about GoToConnect’s stability due to bugs and technical issues. Users report recurring problems with app crashes, glitches in both mobile and desktop versions, and slow resolution of technical issues. Reviewers say troubleshooting can be difficult, and some mention daily disruptions or overwhelming bugs when getting started. Many express frustration with the time it takes to resolve problems and the impact of these issues on their workflow.

Inconsistent call handling features

55% of reviewers feel negative about GoToConnect’s call management capabilities. Users report issues with dropped calls, unreliable call forwarding, and difficulties transferring calls between devices or extensions. Reviewers say features like caller ID, call logs, and notifications are sometimes incomplete or missing, making it hard to track or manage calls efficiently. Many mention glitches in the mobile and desktop apps, lack of detailed reporting, and challenges with managing multiple numbers or ring groups.

Flexible for growing teams

97% of reviewers feel positive about GoToConnect’s suitability for small businesses. Users indicate the system is affordable and offers features that support both current needs and future growth. They appreciate the scalability, allowing them to add functions as their business expands. Reviewers say the platform helps their small business appear more professional and supports remote work, making it easier to operate from anywhere. Many mention that the solution is cost-effective and includes features that are often extra with other providers, helping small businesses manage communications efficiently.

Versatile communication tools

Research assitant

The various features like remote access, multi channel meeting interactions and quick meet setup is something that is very desirable in my line of work. While trying to talk to teams overseas these features ease a lot of hassle and saves time.

88% of reviewers feel positive about GoToConnect’s meeting and communication features. Users say the platform streamlines communication by integrating voice, video, and messaging in one place. They appreciate features like easy conference call setup, screen sharing, and the ability to connect with teams and clients remotely. Reviewers mention that managing meetings, transferring calls, and collaborating across departments is straightforward. Many highlight the convenience of joining meetings from various devices and the flexibility it provides for remote work and team collaboration.

Supportive onboarding and training

86% of reviewers feel positive about GoToConnect’s training and learning curve. Users find the initial setup and training comprehensive, with clear tutorials and support staff willing to guide them through new features. Reviewers indicate that the system is easy to learn for both beginners and experienced users, and they appreciate the intuitive design that minimizes the need for technical expertise. Many mention that ongoing support and accessible training materials help new employees get up to speed quickly, making transitions smoother.

Intuitive multi-platform experience

IT Infrastructure Analyst 

Ease of use: GoToConnect is designed to be user-friendly, with an intuitive interface that makes it easy for users to set up and manage their communication channels.

97% of reviewers feel positive about GoToConnect’s ease of use. Users think the intuitive interface makes setup and ongoing management straightforward, even for those without technical backgrounds. Reviewers appreciate being able to make quick changes, access their accounts from anywhere, and use the system across multiple devices. They say the graphical IVR editor and cloud-based management tools simplify complex tasks. Some users mention that after an initial adjustment period, the platform becomes very accessible, and they value the clear tutorials and fact sheets that help them get started quickly.

Responsive and knowledgeable help

90% of reviewers feel positive about GoToConnect’s customer support. Users report that support staff are quick to respond, knowledgeable, and patient in resolving both simple and complex issues. Reviewers value the guidance provided during onboarding and ongoing assistance with troubleshooting. They say customer service representatives are thorough, often going beyond just fixing problems by teaching users how to handle similar issues in the future. Many users feel supported at every stage, from setup to daily use, and appreciate the consistent follow-up to ensure satisfaction.

Concierge Representative

It stinks that if the internet connection goes out, then I have no access to my extension, and that if I am at home, and someone is in the office and needs a phone, they cannot use the physical phone at my desk if I'm logged in at home.

I believe that it untethers people from their desks, and makes roles that rely on making/receiving calls, such as call centers more flexible to allow remote work.

Assistant Manager

The newer updates don't have this feature and it makes it nearly impossible to keep track of an individual agents detailed call information.

The initial set up was a bit confusing and trying to navigate their bubble system when routing calls is confusing.

Technician

I appreciate the simplicity it has in allowing clients to connect without needing a downloaded application.

President

The only time I have had poor voice quality was an issue with my own internal network.

Service and Construction Admin

We really like the ability to filter calls based on the kind of customer assistance needed.

It allows an AI receptionist for very reasonable rates.

I have used GoTo Connect for almost four years now, and the features I loved the most are the Contact Center and the Analytics features.

The app needs to integrate its older feature called Call Reports.

Finance Manager

The usability to customize multiple locations across a company

Undisclosed

The only way I finally stopped the bleeding was by canceling my card so they couldn’t keep stealing from me.

you have to use specific phones and cannot reuse older versions

Owner

We are two weeks in and we have spent 30 hours trying to get anything to work.

Not  that it is difficult, there are just a lot of options you can use.

program manager 

i use the application to organize meetings with my staff, I like the ability to share meeting links by my team and ability to record meeting audio and video makes it better

You have to call the person back, or wait for them to call you back.

The customer service agent was great, but the company policies and procedures are not customer-friendly, but rather are opaque and cost us a ton of money.

Psychotherapist

For the most part, it’s user-friendly and a convenient tool to use.

Systems Analysis

Started with a online demo, was then offered physical devices and the chance to setup and use the system before making a commitment. Once we signed up the implementation team was very thorough and clear with what they required from us and when.

There are a thousand better companies out there that actually deliver what they sell.

Every “manager” promises to call you back, but none of them ever do.

IT Engineer

Costs are not very competitie compared to other software on the market.

Managing director 

The application needs a strong internet connection for better experience otherwise it disturbs my area due to network

Outside Sales

It is a quality VoIP solution that has several advanced features without being overpriced vs its competition.

Technical Director

Rarely does a week go by that my users aren't complaining to me about dropped calls or calls that are cutting out or static-y.

Accounting

It's a fantastic solution for remote functioning and getting all calls redirected to my laptop, so I wouldn't have to see my mobile phone. If necessary, we may quickly install the software on our cell phones.

It also allows us to be remote if needed with their mobile app.

Particularly text verification (MFA) services don't seem to be received with the reliability that they would require.

GoTo Connect vs Dialpad Comparison (2026)

GoTo Connect

Dialpad

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives