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Grasshopper vs Dialpad Comparison (2026)

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Grasshopper

Dialpad

Overview

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory. Prices as low as $14/month.

Dialpad rebuilds telephony as part of an AI-native platform, where Agentic AI reasons through conversations in real time, turning calls into context and action rather than just a connection. Intelligence compounds over time, governed by Dialpad's Guardian layer for secure operations.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per year

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.3

360

207

Value for money

Ease of use

Features

Customer support

72%

would recommend this app

4.2

572

296

171

Value for money

Ease of use

Features

Customer support

69%

would recommend this app

Pros

“They require you to submit a reason online, generate a case number, and then call in to actually cancel.”

Emerson B.

CGO

“It feels like having a small business phone system without the big-company overhead.”

George L.

Managing Partner

“Even after doing all that, I had to go through multiple automated prompts before finally reaching someone who could help.”

Emerson B.

CGO

Pros

“Navigation: User-friendly AI software, the moment we start using it as our main communicator, it only takes us minutes to be familiarize with its functionalities , plus the AI voice integration helps us minimize the background noise when we make calls to our clients.”

Pauline A.

Compliance and Credentialing Support Specialist

“From an operational standpoint, Dialpad is fine for a small volume call center with very straight forward data requirements. If you're a data centric company or coming from a VOIP service with more robust reporting, there will be a learning curve.”

Skyler G.

Quality Manager

“wrap up codes, we need more options like, confirm appointment, clinical questions, and a call disconnected code, instead of noting it.”

Lacie R.

call center agent

Cons

“There is auto texts for missed calls but there character limit is so small you can't put much there.”

Milena C.

Office Admin

“This process feels intentionally difficult and not customer-friendly. If a number is ported out, the account should be automatically canceled, or at the very least, billing should stop.”

Emerson B.

CGO

“The only drawback is a small learning curve when setting up custom greetings and voicemail flows.”

George L.

Managing Partner

Cons

“Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls.”

Sheila R.

Director of Operations

Sheila R.

Director of Operations

“I have had a terrible experience with Dialpad . Since October 2023, my company, VICNA, has been overcharged more than AU$10,000 for services we never used. Despite repeated emails and even a Zoom meeting to explain the situation, the issue remains unresolved, and they continue to charge us incorrectly every month.”

Prateek S.

CEO