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Hiver vs Missive Comparison (2026)
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Good recommendations?
Overview
Hiver is the agentic omnichannel customer service platform built for teams to manage complex support with AI Agents, cross-team collaboration, workflows, and ticketing.
Missive is a team inbox and chat app for collaborative email. Share inboxes, assign conversations, and comment internally across email, SMS, WhatsApp, Instagram, Messenger, and live chat, on top of Gmail, Outlook, or any IMAP provider.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
148
5
4
3
2
1
116
25
2
2
3
- Value for money
- Ease of use
- Features
- Customer support
4.9
184
5
4
3
2
1
167
15
2
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Taylor A.
Fund Controller
Nicole M.
travel executive
Fletcher S.
Customer Experience Supervisor
Pros
Abhishek r.
Accountant
Kanta p.
Training Coordinator
Disha M.
HR Business Partner
Cons
Iván D.
Customer Service Assistant for Key Accounts
Sanaa M.
Instructor
Taylor A.
Fund Controller
Cons
Akash S.
Training Coordinator
Kanta p.
Training Coordinator
Lara D.
Sales Admin and Business Development
- Vendor responds to reviews
- Last review4 months ago
- Vendor responds to reviews
- Last review4 months ago
Key features
- Total features114
- @mentions
- AI Agent Configuration
- AI Copilot
- AI Sorting
- AI Text Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Assignment Management
- Automated Routing
- Autoresponders
- Brainstorming
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Canned Responses
- Change Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Contact Database
- Contact Management
- Cross-system Integration
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Portal
- Customer Service Analytics
- Customer Support
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Email Automation
- Email Management
- Email Monitoring
- Email Templates
- Employee Database
- Employee Directory
- Employee Photos
- Event Calendar
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- Full Text Search
- Generative AI
- Gmail Integration
- Help Desk Management
- IT Asset Management
- IT Incident Management
- Inbox Management
- Incident Management
- Integration into Third Party Applications
- Interaction Tracking
- Internal Chat Integration
- Issue Management
- Issue Tracking
- Knowledge Base Integration
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Meeting Management
- Microsoft Outlook Integration
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Multiple User Accounts
- Natural Language Processing
- On-Demand Communications
- Onboarding
- Performance Metrics
- Predefined Rules
- Problem Management
- Productivity Tools
- Progress Tracking
- Project Management
- Queue Management
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Search
- Search/Filter
- Security & Compliance
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Signature Management
- Single Sign On
- Snooze
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Tags
- Task Management
- Task Progress Tracking
- Team Collaboration
- Template Management
- Templates
- Third-Party Integrations
- Ticket Management
- To-Do List
- Transcripts/Chat History
- Unified Inbox
- Usage Tracking/Analytics
- Video Conferencing
- Voice Mail
- Widgets
- Workflow Automation
- Workflow Configuration
- Workflow Management
- Total features88
- @mentions
- AI Agent Configuration
- AI Copilot
- AI Sorting
- AI Text Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Assignment Management
- Automated Routing
- Autoresponders
- Brainstorming
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Canned Responses
- Change Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Contact Database
- Contact Management
- Cross-system Integration
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Portal
- Customer Service Analytics
- Customer Support
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Email Automation
- Email Management
- Email Monitoring
- Email Templates
- Employee Database
- Employee Directory
- Employee Photos
- Event Calendar
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- Full Text Search
- Generative AI
- Gmail Integration
- Help Desk Management
- IT Asset Management
- IT Incident Management
- Inbox Management
- Incident Management
- Integration into Third Party Applications
- Interaction Tracking
- Internal Chat Integration
- Issue Management
- Issue Tracking
- Knowledge Base Integration
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Meeting Management
- Microsoft Outlook Integration
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Multiple User Accounts
- Natural Language Processing
- On-Demand Communications
- Onboarding
- Performance Metrics
- Predefined Rules
- Problem Management
- Productivity Tools
- Progress Tracking
- Project Management
- Queue Management
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Search
- Search/Filter
- Security & Compliance
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Signature Management
- Single Sign On
- Snooze
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Tags
- Task Management
- Task Progress Tracking
- Team Collaboration
- Template Management
- Templates
- Third-Party Integrations
- Ticket Management
- To-Do List
- Transcripts/Chat History
- Unified Inbox
- Usage Tracking/Analytics
- Video Conferencing
- Voice Mail
- Widgets
- Workflow Automation
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations8
- Aircall
- Asana
- ChargeDesk
- ChatGPT
- Claude
- ClickUp
- Close
- Daylite for Mac
- Dialpad
- Dropbox
- FullContact
- Gemini
- Google Drive
- HubSpot CRM
- Jira
- Make
- Okta
- Pipedrive
- QuickBooks Online
- Retool
- Shopify
- Slack
- Todoist
- Trello
- Zapier
- Zoom Workplace
- Total integrations22
- Aircall
- Asana
- ChargeDesk
- ChatGPT
- Claude
- ClickUp
- Close
- Daylite for Mac
- Dialpad
- Dropbox
- FullContact
- Gemini
- Google Drive
- HubSpot CRM
- Jira
- Make
- Okta
- Pipedrive
- QuickBooks Online
- Retool
- Shopify
- Slack
- Todoist
- Trello
- Zapier
- Zoom Workplace
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