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Hiver vs LiveAgent Comparison (2026)
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Good recommendations?
Overview
Hiver is the agentic omnichannel customer service platform built for teams to manage complex support with AI Agents, cross-team collaboration, workflows, and ticketing.
LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence. Start with a 1 month free trial, no credit card required.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
148
5
4
3
2
1
116
25
2
2
3
- Value for money
- Ease of use
- Features
- Customer support
4.7
1.7K
5
4
3
2
1
1.2K
459
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Taylor A.
Fund Controller
Nicole M.
travel executive
Fletcher S.
Customer Experience Supervisor
Pros
Titus T.
Administrative Manager
Kamlesh M.
marketing consultant
Andhale r.
Customer service associate
Cons
Iván D.
Customer Service Assistant for Key Accounts
Sanaa M.
Instructor
Taylor A.
Fund Controller
Cons
Alex F.
President
Alex F.
President
Sebastian L.
Administrator
- Vendor responds to reviews
- Last review4 months ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features114
- @mentions
- AI Agent Configuration
- AI Copilot
- AI Sorting
- AI Summarization
- AI Text Generation
- AI Text Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Analytics
- Artificial Intelligence
- Assignment Management
- Attachments/Screencasts
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- Business Process Automation
- CRM
- Call Center Management
- Call Scripting
- Canned Responses
- Change Management
- Chat/Messaging
- Chatbot
- Co-Browsing
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Forums
- Conversation Archiving
- Conversation Intelligence
- Cross-system Integration
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Portal
- Customer Profiles
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Document Management
- Email Automation
- Email Management
- Email Monitoring
- Email Templates
- Email to Case
- Employee Directory
- Event Triggered Actions
- Feedback Management
- File Sharing
- Full Text Search
- Gamification
- Generative AI
- Gmail Integration
- Help Desk
- Help Desk Management
- IT Asset Management
- IT Incident Management
- IVR
- Inbox Management
- Incident Management
- Integration into Third Party Applications
- Integrations
- Interaction Tracking
- Internationalization
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Integration
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Development
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Messaging
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Multiple Data Sources
- Natural Language Interaction
- Natural Language Processing
- Notifications
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Predefined Rules
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Problem Management
- Progress Tracking
- Project Management
- Queue Management
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reminders
- Remote Access/Control
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Search
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Security & Compliance
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Single Sign On
- Snooze
- Social
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging
- Tags
- Targeted Emails
- Task Automation
- Task Management
- Task Progress Tracking
- Team Inbox
- Template Management
- Templates
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Transcripts/Chat History
- Unified Inbox
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Voice
- Voice Mail
- Widgets
- Workflow
- Workflow Automation
- Workflow Configuration
- Workflow Management
- Total features103
- @mentions
- AI Agent Configuration
- AI Copilot
- AI Sorting
- AI Summarization
- AI Text Generation
- AI Text Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Analytics
- Artificial Intelligence
- Assignment Management
- Attachments/Screencasts
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- Business Process Automation
- CRM
- Call Center Management
- Call Scripting
- Canned Responses
- Change Management
- Chat/Messaging
- Chatbot
- Co-Browsing
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Forums
- Conversation Archiving
- Conversation Intelligence
- Cross-system Integration
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customer Portal
- Customer Profiles
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Document Management
- Email Automation
- Email Management
- Email Monitoring
- Email Templates
- Email to Case
- Employee Directory
- Event Triggered Actions
- Feedback Management
- File Sharing
- Full Text Search
- Gamification
- Generative AI
- Gmail Integration
- Help Desk
- Help Desk Management
- IT Asset Management
- IT Incident Management
- IVR
- Inbox Management
- Incident Management
- Integration into Third Party Applications
- Integrations
- Interaction Tracking
- Internationalization
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Integration
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Development
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Messaging
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Multiple Data Sources
- Natural Language Interaction
- Natural Language Processing
- Notifications
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Predefined Rules
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Problem Management
- Progress Tracking
- Project Management
- Queue Management
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reminders
- Remote Access/Control
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Search
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Security & Compliance
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Single Sign On
- Snooze
- Social
- Social Media Integration
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging
- Tags
- Targeted Emails
- Task Automation
- Task Management
- Task Progress Tracking
- Team Inbox
- Template Management
- Templates
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Transcripts/Chat History
- Unified Inbox
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Voice
- Voice Mail
- Widgets
- Workflow
- Workflow Automation
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations8
- 3CX
- Aircall
- Asana
- Customer Portal
- Jira
- Okta
- QuickBooks Online
- Slack
- Zapier
- Total integrations2
- 3CX
- Aircall
- Asana
- Customer Portal
- Jira
- Okta
- QuickBooks Online
- Slack
- Zapier
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