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Hiver vs Rocket.Chat Comparison (2026)
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Good recommendations?
Hiver
5
116
4
25
3
2
2
2
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Rocket.Chat
5
78
4
51
3
23
2
3
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Hiver is the agentic omnichannel customer service platform built for teams to manage complex support with AI Agents, cross-team collaboration, workflows, and ticketing.
Rocket.Chat Secure CommsOS® is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications, ensuring uncompromising security, compliance, and operational efficiency for governments, defense, and critical infrastructure organizations operating in high-stakes e
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
148
5
4
3
2
1
116
25
2
2
3
- Value for money
- Ease of use
- Features
- Customer support
4.3
156
5
4
3
2
1
78
51
23
3
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Taylor A.
Fund Controller
Nicole M.
travel executive
Fletcher S.
Customer Experience Supervisor
Pros
Taylor A.
Executive Assistant
shauna g.
packager
Omar M.
Software Developer
Cons
Iván D.
Customer Service Assistant for Key Accounts
Sanaa M.
Instructor
Taylor A.
Fund Controller
Cons
Charlie S.
Systems Administrator
Renae R.
Supervisor/Customer Service Representative
Olive F.
Advisor
- Vendor responds to reviews
- Last review4 months ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features114
- @mentions
- AI Agent Configuration
- AI Copilot
- AI Sorting
- AI Text Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Assignment Management
- Audio Calls
- Automated Responses
- Automated Routing
- Autoresponders
- Brainstorming
- Business Process Automation
- Call Recording
- Call Routing
- Call Tracking
- Call Transfer
- Canned Responses
- Change Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Conferencing
- Contact Management
- Content Management
- Cross-system Integration
- Customer Communication
- Customer Complaint Tracking
- Customer History
- Customer Portal
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Discussions/Forums
- Document Management
- Email Automation
- Email Management
- Email Monitoring
- Email Templates
- Employee Activity Monitoring
- Employee Directory
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Full Text Search
- Generative AI
- Gmail Integration
- Group Messaging
- Help Desk Management
- IT Asset Management
- IT Incident Management
- Inbox Management
- Incident Management
- Integration into Third Party Applications
- Interaction Tracking
- Issue Management
- Issue Tracking
- Knowledge Base Integration
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Microsoft Outlook Integration
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Natural Language Processing
- Offline Form
- Performance Metrics
- Predefined Rules
- Proactive Chat
- Problem Management
- Progress Tracking
- Project Management
- Projections
- Queue Management
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reminders
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Screen Sharing
- Search
- Search/Filter
- Security & Compliance
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Single Sign On
- Snooze
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Tags
- Task Management
- Task Progress Tracking
- Template Management
- Templates
- Third-Party Integrations
- Ticket Management
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Unified Inbox
- Version Control
- Video Chat
- Video Conferencing
- Voice Mail
- Widgets
- Workflow Automation
- Workflow Configuration
- Workflow Management
- Total features65
- @mentions
- AI Agent Configuration
- AI Copilot
- AI Sorting
- AI Text Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Assignment Management
- Audio Calls
- Automated Responses
- Automated Routing
- Autoresponders
- Brainstorming
- Business Process Automation
- Call Recording
- Call Routing
- Call Tracking
- Call Transfer
- Canned Responses
- Change Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Conferencing
- Contact Management
- Content Management
- Cross-system Integration
- Customer Communication
- Customer Complaint Tracking
- Customer History
- Customer Portal
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Discussions/Forums
- Document Management
- Email Automation
- Email Management
- Email Monitoring
- Email Templates
- Employee Activity Monitoring
- Employee Directory
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Full Text Search
- Generative AI
- Gmail Integration
- Group Messaging
- Help Desk Management
- IT Asset Management
- IT Incident Management
- Inbox Management
- Incident Management
- Integration into Third Party Applications
- Interaction Tracking
- Issue Management
- Issue Tracking
- Knowledge Base Integration
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Microsoft Outlook Integration
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Natural Language Processing
- Offline Form
- Performance Metrics
- Predefined Rules
- Proactive Chat
- Problem Management
- Progress Tracking
- Project Management
- Projections
- Queue Management
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reminders
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Screen Sharing
- Search
- Search/Filter
- Security & Compliance
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Single Sign On
- Snooze
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Tags
- Task Management
- Task Progress Tracking
- Template Management
- Templates
- Third-Party Integrations
- Ticket Management
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Unified Inbox
- Version Control
- Video Chat
- Video Conferencing
- Voice Mail
- Widgets
- Workflow Automation
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations8
- Aircall
- Asana
- Cloud Whatsapp
- Collaboard
- Confluence
- Drupal
- GitHub
- Google Calendar
- Google Drive
- Google Meet
- HubSpot CRM
- Jira
- Jitsi
- Okta
- Pexip Video platform
- QuickBooks Online
- Slack
- Telegram
- Twitter/X
- Zapier
- Zoom Workplace
- Total integrations17
- Aircall
- Asana
- Cloud Whatsapp
- Collaboard
- Confluence
- Drupal
- GitHub
- Google Calendar
- Google Drive
- Google Meet
- HubSpot CRM
- Jira
- Jitsi
- Okta
- Pexip Video platform
- QuickBooks Online
- Slack
- Telegram
- Twitter/X
- Zapier
- Zoom Workplace
