Rocket.Chat Pricing, Features, Reviews & Comparison of Alternatives

Rocket.Chat

The Leading Enterprise Communication Hub

4.33/5 (99 reviews)

Rocket.Chat overview

What is Rocket.Chat?

Founded in 2015 by Gabriel Engel, Rocket.Chat began life as a Live Chat support tool built on Meteor. It has come a long way since then, received funding from US-based New Enterprise Associates in 2016 worth $5,000,000 USD and won multiple prizes such as a 2016 Bossie Award for Best Open Source Application and first prize in the 2017 edition of All Things Open’s Startup Competition. Today, Rocket.Chat is an open source team collaboration platform that enables banks, NGOs, startups, and governmental organizations to have their own chat tool, customize its look and feel, choose their users, and securely manage data.

Users can set up Rocket.Chat on cloud or by hosting their own servers on-premises. Rocket.Chat can be forked on Github and become a new platform altogether, thanks to its code being open source and thus openly available to the community.
Key features include free audio and video conferencing, guest access, screen and file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, dozens of OAuth providers and unlimited users, guests, channels, messages, searches and files.
Customization is enabled with the option of adding or removing features and selecting your own integrations, plugins, themes, mobile and desktop apps.

Rocket.Chat is a fast-growing platform that is now installed on over 180k servers and counts over 10m users worldwide as well as having an active, passionate community of over 700 developer-contributors who help Rocket.Chat’s core team of developers to constantly improve the product. Rocket.Chat’s long-term vision is to replace email with a real-time federated communications platform and to establish a marketplace that will nurture app-building and offer services to enable businesses to be built using Rocket.Chat.
rocket.chat

Pricing

Starting from
$2/month
Pricing options
Subscription
Free trial
Open source
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
Rocket.Chat screenshot: Mobile AppsRocket.Chat -  Canned ResponsesRocket.Chat screenshot: Group ConversationRocket.Chat screenshot: Sign In Rocket.Chat screenshot: Administration PanelRocket.Chat screenshot: MarketplaceRocket.Chat screenshot: Audit MessagesRocket.Chat screenshot: Widget LivechatRocket.Chat screenshot: ReportsRocket.Chat screenshotRocket.Chat screenshotWhat is Rocket Chat?Understanding Rocket.Chat : Basic functionallities

Rocket.Chat reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.2
  4.4
  4.1
Adam Newdow

Rocket.Chat is an open-source discord or slack. A chat program you can host on your own server.

Used daily for 2+ years
Reviewed 2018-06-15
Review Source: Capterra

I used this product as a secure chat interface to get away from facebook.

Pros
Well, amazingly it's free for personal and commercial use. On top of that it works very well, and you can even deploy in a docker, which means you can get it up fast. It has tons of functions that you can integrate to compete with the discord and slack. Tons. Also, you can integrate bots, which seems like the latest thing.

Cons
I can't really think of any Cons, except maybe not great for the technologically challenged. This software is robust, so you can get lost in settings pages if you don't know where to go. Still, I think anyone who can follow directions can get this working.

Response from Rocket.Chat


Dear Adam,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aditya Agarwal

My 6 months with Rocket Chat

Used daily for 6-12 months
Reviewed 2019-09-24
Review Source: Capterra

Very satisfied . I have used Slack, Teamwork Chat before, but Rocket Chat is very economical to me ( free- minus the VPS cost). ANd it has everything we need.

Pros
1. Installation is a breeze. I was able to install Rocket Chat, get SSL configured, and had a running server set up in an hour without having to wave through endless linux commands. 2. Inbuilt support, for Video call using Jitsi, and inbuilt notifications. 3. Slack like user interface , which my team can instantly connect to.

Cons
1. The Quote a message, can be improved, it is visually not very clear. 2. The Video call doesn't ring inside the application, only gives a button to join which makes people skip it some times. 3. On Windows, if the app is running in background, you need to go to the notification panel to bring it to front, if you start from the Start Menu, it doesn't come to front. Overall, the shortcomings are very less and trivial. The software is very stable and a breeze to use.

Response from Rocket.Chat


Hi Aditya, our team is constantly improving the platform to offer our users an amazing team chat platform for internal and external communication. We would love to understand better the problems you are facing, would you be able to detail them and send us on support@rocket.chat?

thanks for your feedback!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ernie Francis

Blast off with Rocket.Chat

Used daily for 2+ years
Reviewed 2020-06-30
Review Source: Capterra

Pros
+ Cloud-hosted option + Sleek UI + extensive access controls/user permissions + Auditing panel + REST API + can be accessed on a web browser/desktop client

Cons
- NO native Office365/Azure AD SSO - Can be pricey compared to Microsoft Teams in 2020

Response from Rocket.Chat


Hello Ernie,
we're glad that you chose Rocket.Chat and that you've been having an overall positive experience with us so far.

In order to receive the latest updates, feel free to subscribe to our monthly newsletter: https://bit.ly/3jQ6jo3

Once more, thanks for your helpful feedback, it will help us to continually improve our platform.

Sincerely,
Rocket.Chat Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Gabriel Ciochina

Good & free corporate chat alternative

Used daily for less than 6 months
Reviewed 2019-10-11
Review Source: Capterra

Rocket.Chat is an overall-nice & free alternative to other enterprise messaging tools. A few words about setting it up: - The server runs on-premises, so all chat data currently resides in our own infrastructure - this was also one of the reasons we chose this. - Secondly it supports LDAP, so this played well with our Active Directory accounts. - Voice calling requires additional setup, which we decided to skip. - Mimetypes for supported file attachments need to be configured by hand, one-by-one And about usability: first of all, it does lack some nice-to-haves here and there: - It cannot be integrated with SharePoint, so there are no status updates when going in a meeting. - Since the desktop client is an Electron app, notifications are a bit lacking; these aren't persistent and besides showing a small blip in the system tray icon, you can't really tell whether there are any new messages. - Also due to the client being an Electron app, it cannot support systemwide shortcuts - It lacks the "threading discussion" that you see in other chat apps. However, all basic features are in place. Pasting images and links gives you a nice preview and text formatting is simple and works as expected. Also, it has a nice Off-The-Record mode where messages are not persisted. And finally, features are still being developed so new features are added constantly.

Pros
- Supports LDAP authentication - On-premises server - Platform availability (both web, mobile and Desktop) - Good & clean usability

Cons
- Some things are still not working in the mobile native app (e.g.: voting on polls) - No support for threaded chat - No straightforward integration with SharePoint - Electron client app only, so notifications are a bit lacking

Response from Rocket.Chat


Hi Gabriel,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 7/10

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Mudssar Adrees

Rocket Chat Messanger in Customer Service.

Used daily for 2+ years
Reviewed 2020-05-16
Review Source: Capterra

Effectieve business communication among clients/internal and customers. happy to use i.

Pros
easy to use, configure, can be installed on many forum like ubuntu,ocean,docker etc. Android/IOS application supported. text formatting is value aded feature. file can be sent or recieved. hence at server level restriction can be made to avoid data sharing. channel/grouping can be made. 2 step security is good option.

Cons
User cant made group, does not work with windows server active user directory, if you paste large data, it will convert it to text file, editor do not support for medium large data.

Response from Rocket.Chat


Hello Mudssar,
we're glad your happy with the overall performance of our product. :)

About the problems you're facing, you can always contact support@rocket.chat and we'll be happy to help you!

Kind regards,
Rocket.Chat Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Rocket.Chat pricing

Starting from
$2/month
Pricing options
Subscription
Free trial
Open source
View Pricing Plans

Cloud Plans:

- Bronze: 2$ user monthly or 20$ user annually

- Silver: 4 $ user monthly or 40$ user annually

- Gold: Tiered Pricing or Volume Discount

Self-Managed:

- Pro: 3 $ user monthly or 30$ user annually

- Enterprise: Tiered Pricing or Volume Discount

Rocket.Chat features

API
Activity Dashboard
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Customizable Branding
Document Management
Projections
Reporting & Statistics
Search Functionality
Third Party Integration
Workflow Management

Access Control (227 other apps)
Activity Tracking (141 other apps)
Commenting (202 other apps)
Document Storage (221 other apps)
Drag & Drop Interface (176 other apps)
File Management (142 other apps)
Permission Management (196 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Rocket.Chat

Key features of Rocket.Chat

  • @mentions
  • API
  • Automatic backup
  • Automatic message translation
  • Automatic notifications
  • Chat
  • Chat / messaging
  • Chat transcript
  • Collaboration Tools
  • Communication management
  • Continuous backup
  • Document distribution
  • Employee communities
  • File transfer
  • Full text search
  • Instant messaging
  • Live / video conferencing
  • Machine learning
  • Offline form
  • Persistent chat
  • Real time notifications
  • Request routing
  • Scheduled reporting
  • Search functionality
  • Single sign on
  • Tagging
  • Third party integration
  • Transfers / routing
  • Two-factor authentication
  • Two-way audio & video
  • Video chat
  • Widgets
View All Features

Benefits

Create conversation channels for teams or projects to discuss ideas, share files, video call, and more with @mentions to tag individual users or entire channels and send automatic notifications.

Ensure all data and content is safe with Rocket.Chat’s security measures including two-factor authentication, end-to-end data encryption, single sign on (SSO), and more.

Talk to teammates or customers all over the world with Rocket.Chat’s real-time translation which uses machine learning to automatically translate chats into over 37 different languages.

Ensure all files and conversations are retained with automatic, regular backups and conversation archiving so that important interactions can be easily found across all channels using the powerful search functionality.

Customize Rocket.Chat to suit specific business needs thanks to the open source nature of the platform and open API. Users can add custom features, integrations, plugins, and more to adapt Rocket.Chat to business needs.