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Rocket.Chat

The Leading Enterprise Communication Hub

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Rocket.Chat Pricing, Features, Reviews and Alternatives

Rocket.Chat product overview

What is Rocket.Chat?

Founded in 2015 by Gabriel Engel, Rocket.Chat began life as a Live Chat support tool built on Meteor. It has come a long way since then, received funding from US-based New Enterprise Associates in 2016 worth $5,000,000 USD and won multiple prizes such as a 2016 Bossie Award for Best Open Source Application and first prize in the 2017 edition of All Things Open’s Startup Competition. Today, Rocket.Chat is an open source team collaboration platform that enables banks, NGOs, startups, and governmental organizations to have their own chat tool, customize its look and feel, choose their users, and securely manage data.

Key benefits of using Rocket.Chat

Create conversation channels for teams or projects to discuss ideas, share files, video call, and more with @mentions to tag individual users or entire channels and send automatic notifications.

Ensure all data and content is safe with Rocket.Chat’s security measures including two-factor authentication, end-to-end data encryption, single sign on (SSO), and more.

Talk to teammates or customers all over the world with Rocket.Chat’s real-time translation which uses machine learning to automatically translate chats into over 37 different languages.

Ensure all files and conversations are retained with automatic, regular backups and conversation archiving so that important interactions can be easily found across all channels using the powerful search functionality.

Customize Rocket.Chat to suit specific business needs thanks to the open source nature of the platform and open API. Users can add custom features, integrations, plugins, and more to adapt Rocket.Chat to business needs.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
24/7 (Live rep)
Knowledge Base

Training options

Webinars
Documentation
Live Online

Rocket.Chat pricing information

Value for money

4.4

/5

122

Starting from

$

2

/momonth
Per User

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Rocket.Chat features

Functionality

4.2

/5

122
Total Features57 6 categories

Most valued features by users

Collaboration Tools
Document Management
Search/Filter
Alerts/Notifications
File Sharing
API
Third Party Integrations
Content Management

Functionality contenders

Rocket.Chat users reviews

Overall rating

4.3

/5

122

Positive reviews

83%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.37/10
Rating distribution

5

4

3

2

1

62

39

18

3

0

Pros
So we're very happy that we can collaborate directly with Rocket. Chat developers and hopefully having good relationship in the long term.

Hendy I.

It has some great features and it's great that you have so much control over the software as administrator.

AR

Anonymous Reviewer

It's really good to use and good to create a public and private channel to do conversation in group. I also love the future of rocket chat API, so you can do a message programmatically.

AR

Anonymous Reviewer

Cons
And about usability: first of all, it does lack some nice-to-haves here and there. It cannot be integrated with SharePoint, so there are no status updates when going in a meeting.

Gabriel C.

It is difficult to locate old texts. There is no sending of audios.

AR

Anonymous Reviewer

All we want is a voice call. Most of our machines intentionally do not have webcams, yet we have no choice but to select "Video Chat" and then dismiss the dialogs warning us that no camera was found.

BA

Bob A.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lots of features as open-source & enterprise group chat software

Reviewed 3 months ago

Rocket.Chat has been very useful and relatively low-maintenance. Especially since we deployed it in MongoDB Atlas (another commercial product as DBaaS), so our MongoDB cluster is also low-maintenance. There are many features that can be enabled and configured, it's quite overwhelming at first. (to be honest, it still is now) But it makes me feel good too because if there's a use case, I feel that maybe 60-70% of the time, Rocket.Chat already provides that as an option.

Pros

The core software is open-source, so the cost is low to get started. You have the option, but not forced to, to purchase business/enterprise support and upgrade for additional features, and Rocket.Chat company also provides hosting services. In case you want to modify the code (likely you won't need it), but you can, so it's a big plus for feeling in control. Rocket.Chat supports OpenID Connect for...

Cons

I still see stability issues, sometimes chats not refreshing, and random minor issues. It's quite hard to debug/diagnose the issue, and on GitHub some issues have been waiting for weeks or months. I understand this is complex code without various platforms connected together, and to be fair Rocket.Chat tried to provide several debugging options inside it, so they do put effort in this. Configuring to use own Firebase Cloud Messaging (FCM) push notification is tricky, and requires deploying customized Android and iOS app... but this is to be expected and I'm not sure how it can be made easier. It still feels that they're pushing for new features more than to fix bugs. Which can be both a good thing or bad thing, depending on which side you're getting.

Vendor response

Hello Hendy, we're incredibly happy to see you've been having a positive experience with our product! Your feedback is very important for us - it's the only way we can improve our product. Thank you so much for your review :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My 6 months with Rocket Chat

Reviewed 2 years ago

Very satisfied . I have used Slack, Teamwork Chat before, but Rocket Chat is very economical to me ( free- minus the VPS cost). ANd it has everything we need.

Pros

1. Installation is a breeze. I was able to install Rocket Chat, get SSL configured, and had a running server set up in an hour without having to wave through endless linux commands. 2. Inbuilt support, for Video call using Jitsi, and inbuilt notifications. 3. Slack like user interface , which my team can instantly connect to.

Cons

1. The Quote a message, can be improved, it is visually not very clear. 2. The Video call doesn't ring inside the application, only gives a button to join which makes people skip it some times. 3. On Windows, if the app is running in background, you need to go to the notification panel to bring it to front, if you start from the Start Menu, it doesn't come to front. Overall, the shortcomings are very less and trivial. The software is very stable and a breeze to use.

Vendor response

Hi Aditya, our team is constantly improving the platform to offer our users an amazing team chat platform for internal and external communication. We would love to understand better the problems you are facing, would you be able to detail them and send us on support@rocket.chat? thanks for your feedback!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Not a bad product

Reviewed a month ago

I’m not disappointed. I use this daily and have no Issues

Pros

The features of the app is the fact that you can voice note. This made communication more effective and faster

Cons

I wish you had the option to video call. That’s the only thing lacking

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good & free corporate chat alternative

Reviewed 2 years ago

Rocket.Chat is an overall-nice & free alternative to other enterprise messaging tools. A few words about setting it up: - The server runs on-premises, so all chat data currently resides in our own infrastructure - this was also one of the reasons we chose this. - Secondly it supports LDAP, so this played well with our Active Directory accounts. - Voice calling requires additional setup, which we...

Pros

- Supports LDAP authentication - On-premises server - Platform availability (both web, mobile and Desktop) - Good & clean usability

Cons

- Some things are still not working in the mobile native app (e.g.: voting on polls) - No support for threaded chat - No straightforward integration with SharePoint - Electron client app only, so notifications are a bit lacking

Vendor response

Hi Gabriel, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Excellent Open Source Chat Solution with Many Integrations

Reviewed 2 years ago

Overall, Rocket.Chat provides all of the chat solutions I am looking for. Public channels, private channels, private messaging, Webhooks and integrations, including SMS and a website chat widget. Setup is incredibly easy using Docker or Ubuntu Snap.

Pros

It's open source, easy to deploy and customize. It allows for easy integrations using Webhooks, with Twilio's API, and has a live chat widget for your website.

Cons

There are still a couple of quirks in the iOS app, but overall it runs smoothly. Accessing and registering for the Rocket.Chat cloud marketplace is not as intuitive as it could be. The marketplace also requires a paid plan.

Vendor response

Dear Nick, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Rocket.Chat FAQs and common questions

Rocket.Chat has the following pricing plans:
Starting from: $2.00/month
Pricing model: Free, Open Source, Subscription
Free Trial: Available


Rocket.Chat has the following typical customers:
Large Enterprises, Non Profit, Public Administrations


Rocket.Chat supports the following languages:
English


Rocket.Chat supports the following devices:
Android, iPhone, iPad


Yes, Rocket.Chat has an API available for use.


Rocket.Chat integrates with the following applications:
Drupal, Jira, Zapier, Zoom, Atlassian Confluence


Rocket.Chat offers the following support options:
Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), Knowledge Base

Related categories