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Rocket.Chat
The Leading Enterprise Communication Hub
(12)
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Rocket.Chat Pricing, Features, Reviews and Alternatives
Rocket.Chat FAQs
Rocket.Chat has the following pricing plans:
Starting from: $0.00/month
Pricing model: Free, Subscription, Open Source
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Rocket.Chat?
Rocket.Chat has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Rocket.Chat support?
Rocket.Chat supports the following languages:
English
Q. Does Rocket.Chat support mobile devices?
Rocket.Chat supports the following devices:
Android, iPad, iPhone
Q. Does Rocket.Chat offer an API?
Yes, Rocket.Chat has an API available for use.
Q. What other apps does Rocket.Chat integrate with?
Rocket.Chat integrates with the following applications:
Drupal, GitHub, Telegram, Jira, Jitsi, Zapier, Google Drive, Zoom Workplace, Twitter/X, Confluence, Google Meet, Google Calendar, Collaboard, Instagram, HubSpot CRM, Pexip Video platform
Q. What level of support does Rocket.Chat offer?
Rocket.Chat offers the following support options:
Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), Knowledge Base
Rocket.Chat product overview
What is Rocket.Chat?
Founded in 2015 by Gabriel Engel, Rocket.Chat began life as a Live Chat support tool built on Meteor. It has come a long way since then, received funding from US-based New Enterprise Associates in 2016 worth $5,000,000 USD and won multiple prizes such as a 2016 Bossie Award for Best Open Source Application and first prize in the 2017 edition of All Things Open’s Startup Competition. Today, Rocket.Chat is an open source team collaboration platform that enables banks, NGOs, startups, and governmental organizations to have their own chat tool, customize its look and feel, choose their users, and securely manage data.
Key benefits of using Rocket.Chat
Ensure all data and content is safe with Rocket.Chat’s security measures including two-factor authentication, end-to-end data encryption, single sign on (SSO), and more.
Talk to teammates or customers all over the world with Rocket.Chat’s real-time translation which uses machine learning to automatically translate chats into over 37 different languages.
Ensure all files and conversations are retained with automatic, regular backups and conversation archiving so that important interactions can be easily found across all channels using the powerful search functionality.
Customize Rocket.Chat to suit specific business needs thanks to the open source nature of the platform and open API. Users can add custom features, integrations, plugins, and more to adapt Rocket.Chat to business needs.
Typical customers
Platforms supported
Support options
Training options
Not sure about Rocket.Chat? Compare it with a popular alternative
Rocket.Chat
Slack
Starting from
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Starting from
8.75
/user
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Rocket.Chat pricing information
Value for money
4.4
/5
152
Starting from
0
/user
Per month
Pricing options
Value for money contenders
Rocket.Chat features
Functionality
4.2
/5
152
Total features
55
7 categories
Most valued features by users
Functionality contenders
Rocket.Chat users reviews
Overall Rating
4.3
/5
152
Positive reviews
82
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.24/10
76
49
23
3
1
Hendy I.
Gabriel C.
Overall rating contenders
Giridhar S.
Information Technology and Services, 1,001-5,000 employees
Used daily for 6-12 months
Review source
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I have been using Rocket.Chat web application since 11 months and still going god with it. Best responsive design and live push notifications and will intimate us through Mail if we needed. Can also display overall information about our colleagues in their profile section and can also avail 2-factor authentication if needed. Also have chat bot integration and third party integration
Best User Interface Easy Installation and Easy to use Chat Bot Support Third Party Integration Public/Privates Rooms Can create ultimate number of groups Can also Display overall profile information Web Push/ Push Notifications (Automatic) Light Speed and fast responsive messenger Themes available
Can add more themes and GIF images to it It'll be good if you share your recent updates on it like about your software updates or about your new versions
Dear Giridhar, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Verified reviewer
Human Resources, 11-50 employees
Used daily for 6-12 months
Review source
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Overall positive. I would recommend it to any company or team who wants to keep control over their own data and need a reliable chat messenger.
It's easy to use, didn't cost anything (if self-hosted) and helps us meet EU-GDPR requirements. Further it provides a nice app and a community, that constantly improves the chat and features.
Overall look could be nicer, when compared to Slack or similiar. So when changing from another system, it may not look as nice as you are used too, but the differences are really mininal, so that's not crucial. A few times I had the feeling that it has issues to reliably mark already read messages.
Dear Rocketeer, thank you for your message. Your feedback is very important so we can continuously improve our product. Thank you for choosing Rocket.Chat!
Darin H.
E-Learning, 11-50 employees
Used daily for 6-12 months
Review source
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We needed a way to control users access to in a chat. We wanted out company chat in our pockets and didn't want to use Slack. We wanted a branded chat that we could include our customers in as well. This fit that need perfectly. If those bugs were just out of the way we'd be in business.
Rocket.Chat has so many features it's crazy. I mean, there's a feature in here to authenticate using Wordpress! So cool! They have both React Native and native apps so getting this customized and deployed is pretty easy. It works pretty well out of the box minus a few bugs. It's got a large community backing most of the repositories which is a huge plus. Overall there's a lot going for it.
Bugs... OMG the bugs are ruthless. Right out of the gate the React Native version didn't have avatar uploading working. We had to pay $1000 to contract out a developer to fix the issue for us. The issue wasn't really a fix more than it was a hack so we weren't able to push it back into the main development branch. There's also a problem with notifications right out of the box. That is really frustrating and we still don't have notifications working on our platforms.
Dear Darin, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience! If you are having issues updating the desktop app, please manually download and install the latest version at https://rocket.chat/install . We have this issue as a known bug on a prior version and the fastest way to get rid of it is to download the desktop app again.
Michael F.
51-200 employees
Used daily for 6-12 months
Review source
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A free chat communication system which I can host by myself for data security reasons.
The team behind Rocket.Chat delivers an ongoing effort to improve the software and add new features. Feature requests and bug reports are handled professionally. You can deploy the server on premises or in the cloud. It also has lots of clients (Android, iOS, Windows, Mac OSX, ... and of course web!) Most of the admin settings can be configured via the web interface. I use Rocket.Chat within a docker container and Traefik for SSL termination and proxy. Works like a charm.
Administration is not that easy and the documentation sometimes lacks in depth descriptions. Some functionality is not yet available in all clients.
Hello Michael, thank you for your feedback. We loved that you have such a good experience with our community version. If you have other suggestions let us know! Sincerely, Rocket.Chat Team
Joe E.
Information Technology and Services, 51-200 employees
Used daily for 1-2 years
Review source
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Instead of emailing, you can send a message quickly to a person, group or company wide. Very easy to use and a very effective communication tool.
The amount of resources this application needs to run in the background is remarkably low. It is free, open source and maximizes your time when sending along a quick message. We use it in the sales team to get a quick answer if we are unsure of the answer. A great and effective tool which makes us appear smart and knowledgeable.
Updates. The platform while quick to work out bugs does require you to re-start the app after the update.
Dear Joe, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
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