INVOX vs 800.com

Nextiva

800.com

800.com is the AI-powered business phone and call intelligence platform trusted by 45,000+ companies. Get a toll-free, local, or vanity number in minutes, with AI agents that answer 24/7, call tracking that proves ad ROI, and AI summaries on every call. From $19/mo, no contracts.

Cloud-based AI customer experience platform unifying VoIP, omnichannel contact center, video, and team messaging for businesses of all.

CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

INVOX is a call tracking and form tracking platform that attributes every phone call and form submission to the campaign, ad and keyword that generated it. Send qualified leads as conversions to Google Ads and Meta, push them into your CRM, and report cost per qualified lead by channel.

Alerts/Notifications

Automatic Call Distribution

Caller ID

Call List Management

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Tracking Metrics

Call Transcription

Call Transfer

Call Whispering

Campaign Analytics

Campaign Management

Computer Telephony Integration

Conversation Intelligence

Conversion Tracking

Dynamic Number Insertion

Keyword Tracking

Lead Generation

Lead Management

Local Phone Numbers

Monitoring

Multi-Campaign

Multi-Channel Call Attribution

Performance Management

Port Existing Numbers

Privacy, Security, and Compliance

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

ROI Tracking

Third-Party Integrations

Voice Mail

INVOX

Web-based

Starter

Connected

Small Business

Mid-size Business

Large Enterprises

Freelancers

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

RingEX

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Owner

When we needed to transfer a number, it took over 30 days and support was unresponsive with no phone option.

The main downsides of 800.com are that the pricing can feel a bit high for small businesses, some advanced features take time to learn, and international options are limited compared to larger VoIP providers.

The customer service is excellent. If you reach out with a question, they often answer within hours, and with pointed details. Plus, the services are at great values for small-business owners.

Managing Partner

The pricing is competitive, and the customer support team is incredibly responsive and helpful. Whether you’re a small business or a growing company, 800.com is a reliable solution for toll-free communication.

Archiving & Retention

Callback Scheduling

Call Center Management

Call Conferencing

Call Disposition

Call Scoring

Call Screening

Call Scripting

Call Tracking

Contact Database

Contact Management

Customizable Caller ID

Customizable Reports

Data Import/Export

Fax Management

Live Chat

Mobile Access

On-Demand Recording

Online Voice Transmission

Recording

Reporting & Statistics

SMS Messaging

Virtual Call Center

Voicemail Transcription

Reviews for 800.com come from a wide variety of industries, including construction (7% of reviewers), consumer services (5%), and retail (5%). The most frequent use case for 800.com cited by reviewers is business phone systems (65% of reviewers).

Users and use cases

Most reviewers indicate that 800.com offers affordable, transparent pricing and say it is cost-effective for small businesses. Some reviewers find discounts helpful, while a few feel pricing could be lower, but most find the value justifies the cost.

Value for money

800.com is a call tracking tool with key features that include mobile access, voicemail, caller ID, call transfer, call routing, alerts and notifications, and more.

iPhone

iPad

Android

Windows

RingCX

Grasshopper

Ooma Office

Zoom Phone

Twilio

CloudTalk

JustCall

CallRail

Unlimited

Personal

The integration tools, like the AI call companion, enhanced caller ID, and analytics dashboards, are incredibly useful, and the Inbox gives me a detailed call history for tracking every interaction.

It's given my business a complete telecom solution in one place—toll-free numbers, additional phone lines, fax numbers, customizable IVR, call trees, call recording, and voicemail—so I haven't needed to piece together multiple services.

The platform provides a professional business phone solution with reliable call forwarding, voicemail, and number management, making it simple to stay connected with customers from anywhere.

It covers all my needs—toll-free numbers, additional phone lines, fax numbers, customizable IVR, call trees, call recording, and voicemail—while giving me deep control over how everything looks and works.

The integration tools—the AI call companion, enhanced caller ID, and analytics dashboards—have been genuinely useful, and the Inbox gives me a detailed call history that makes tracking interactions easy.

The call management features are straightforward and reliable, and having everything in one place (calls, texts, and tracking) saves a lot of time.

The service worked as expected, the call quality was reliable, and having a local San Diego number helped build more trust with potential customers visiting my website.

The call analytics let me view graphs across different metrics, and the mobile app is well designed.

The interface is intuitive, requiring minimal training to use effectively. While I would like to see more advanced integrations and additional enterprise-level features, it has been a dependable solution that meets the needs of a small business.

It provided a simple and efficient way to set up a professional business phone number without needing complicated equipment or a long setup process.

There were a few features that took a little time to learn at first, especially when adjusting settings and managing call routing, but overall nothing major stood out as a problem.

The main drawback is that some advanced features and integrations are limited compared to larger enterprise phone systems.

Partner

Frustrating text verification delays, strict limits on base minutes, and surprise overage fees :))))

Their customer support team stands out—they are quick to respond and genuinely helpful, which makes a big difference when you’re running a business. While there have been occasional issues with call transfers, the overall reliability and ease of use make it a valuable tool for our operations.

com is the best place to acquire and manage your phone numbers for all your business needs.   Whether it's tool free, local numbers, and any sales and marketing number...they will give you the ability to quickly and accurately obtain and manage those numbers efficiently.

Owner CEO

I’m not quite good with having to setup SMS   I guess I’m spoiled with that all already done in the background with conventual cell phones. But it minor in comparison to other options.

Resindential Painter

In the account security side I think it ask some verification to use sms function, but it's too complex

My only real wish is for a dedicated desktop app for laptops that mirrors the web portal.

Executive Director

Price is reasonable, fetures like text and auto reply and more over the personal Tech support that helped get started smoothly.

I wish it automatically has your business at the caller ID people can add my business name as their caller ID but I wish it would appear automatically when you signed up.

Dispatcher

The only downside is that sometimes there can be a small learning curve when first setting up all the features and customizing everything.

Some features feel a bit limited, especially when it comes to more advanced customization or reporting.

Office Manager

There is a light lag with call transferring to other numbers but that has been the only issue we really have found.

The pricing can also add up depending on usage, and customer support response times can vary.

Chief Executive

I was able to find a working memorable novelty number and the call routing features are great.

Chief Growth Operations Officer

I really like that you can set it to ring at multiple numbers. And receive the voicemail message alerts in your email.

This caused a bit of an issue because in order to be able to send text messages to our customers from the 800 number, we needed to have our website developers add in an opt in/out button.

Founder

It's been difficult to set up SMS given compliance issues and I wish there was more account management / hands-on help.

Head of Operations

Its a bit confusing that the recommended numbers for vanity lines have an extra digit but upon testing we figured out that you can leave the last number off if needed.

It’s been a good value for the price and a simple solution for businesses wanting a professional phone presence without complicated setup.

Regional Sales and Support Manager

In the past, we had some issues with forwarding of calls to international numbers.

Interior Designer

However, improving accessibility to customer support especially through texting would take the experience to the next level.

Managing Director

Also some issues with calls being inaudible at times or failing to go through.

Not able to text my customers: What I liked least is that it’s not as easy to text customers as I would prefer.

What I liked least about 800.com is that there's no dedicated desktop app for laptops.

Lab Director

I like how 800.com has the app to utilize it makes things easier to get to, but I would like it to also have the same features as the website

I also wish some advanced features were included in the lower-priced plans instead of requiring upgrades.

Creative Director

Form the set u to 800.cm's continued use and maintenance make is fast and affordable to track campaigns.

Also ran into some call routing issues at the start , but got that squared away.

The only issue I had so far, last week somebody ( I’m guessing a robo caller) called that phone number over 170 times in 3 days.  

The platform is intuitive, easy to set up, and delivers exactly what we need in terms of managing business calls efficiently.

I like that I can keep everything organized from my phone without needing extra equipment.

We were able to take down the number we wanted and get the call routing up to speed in no time.

quick easy setup that fulfilled all of our needs and provided us access to systems that helped us direct our calls to the right person.

Some advanced settings could be a bit more straightforward, but they didn’t take away from the overall experience.

What has stood out most is the level of customization and control.

owner

I love knowing that no matter where I am, every single call is being answered with a professional greeting, making us sound established and reliable.

This usually resolves following a closing and reopening of the application .

The setup is quick, the interface is easy to navigate, and the call tracking/analytics features make it simple to monitor activity.

INVOX vs 800.com Comparison (2026)

INVOX

800.com

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives