ParentSquare Pricing, Features, Reviews & Comparison of Alternatives

ParentSquare

TK-12 district/school communications platform

1.5/5 (2 reviews)

ParentSquare overview

What is ParentSquare?

ParentSquare is a cloud-based communication tool that helps educational institutes streamline operations related to emergency notifications, parent-teacher conferences, and volunteer sign-ups on a centralized platform. It comes with a built-in message template library, which allows users to quickly send alerts during emergencies, such as lockdowns, accidents, intruders, severe weather conditions, and more.

ParentSquare enables administrators to send regular updates to parents via text messages and initiate voice calls in the event of failed deliveries. It provides a parents portal, which allows users to add and update basic contact details, access student report cards, set alert preferences, and sign-up for volunteering. Additionally, users can send emergency alerts to parents on all registered communication channels including text messages, in-app notifications, voice calls, and school websites.

ParentSquare facilitates integration with several third-party student information systems (SIS), such as Aeries, Clever, eSchoolPLUS, and more. Teachers can also utilize the neural machine translation tool to establish two-way communication with parents in multiple languages. ParentSquare lets organizations maintain compliance with Family Educational Rights and Privacy Act (FERPA) and Children's Online Privacy Protection Act (COPPA) guidelines.
www.parentsquare.com

Pricing

Starting from
$3000/year
Pricing options
Subscription
Free trial
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
ParentSquare screenshot: ParentSquare volunteer tasksParentSquare: Unified, Secure, Equitable EngagementParentSquare screenshot: ParentSquare account detailsParentSquare screenshot: ParentSquare weekly notification summaryParentSquare screenshot: ParentSquare urgent alert previewParentSquare screenshot: ParentSquare alert types

ParentSquare user reviews

Excellent
0
Very good
0
Average
0
Poor
1

Terrible
1

Value for money
Features
Ease of use
Customer support
  0.0
  1.0
  1.0
  0.0
Anonymous

Confusingggggg!

Used weekly for less than 6 months
Reviewed 2020-06-23
Review Source: Capterra

I'm sure there are good intentions and plans for this app, but it's not currently user friendly and hope that is a focal point of developers.

Pros
The apps is good for educators to send communications to parents and students via smartphone. The pop up notifications allow for instant knowledge that a new announcement has been posted.

Cons
Using the apps is extremely confusing and not user friendly. Participating in polls, or "liking" posts and making reactions was impossible for me to figure out (I still can't do it and I consider myself pretty tech savvy). Forms from the app couldn't be completed on my smart phone, I had to log onto the computer to do it which defeated the purpose.

Response from ParentSquare


I'm sorry you're frustrated by the ParentSquare app! The app is one of many ways parents, teachers, students and staff can access everything from district announcements to one-to-one messaging with teachers, for multiple schools, and multiple districts.

For posts you should be able to click the HEART icon next to the post title to appreciate it right from the list view.

Or you can open the message, and scroll to the bottom, click Appreciate on the right hand side. I wonder what OS version you're running - if it's recent, these instructions should be valid.

Polls - we do have a built in survey tool that's pretty straightforward, but not all schools or districts use it - some will link to an external site. Since schools have so many varied forms for enrollment, address verification, media releases, covid-19 health screening, they can be complex on mobile. I'd love to know more details as we're constantly improving the platform based on feedback.

- Paula and the ParentSquare Team

Rating breakdown

Ease of use
Features

Likelihood to recommend: 2/10

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Maria Fitzpatrick

A mess

Used daily for less than 6 months
Reviewed 2020-08-23
Review Source: Capterra

Pros
I do not like anything about it, I wish we were not forced to use this.

Cons
As a parent using this, this platform is a mess. Was difficult to install, has not synced my kids’ information correctly, and I can’t edit anything. If there is a problem, I have to call the school and ask them to fix it, versus being able to edit my own profile. The customer support was not helpful, either. I REALLY dislike this software.

Response from ParentSquare


I'm sorry that you've had trouble getting your account set up! ParentSquare synchronizes with each school's internal student information database, containing details provided by families (on forms, during enrollment, etc.).

Your details come from the student database to make sure only actual parents and guardians are registered and student privacy is maintained. It sounds like your school(s) doesn't allow changes in ParentSquare which is very common -if they make the changes in the school database, ParentSquare will automatically update after the daily sync.

I'm sorry if you reached out to us and didn't get the help you wanted: school administrators are actually the point of contact for parents. Our Support team is geared to support the schools, especially as we're not authorized to change any contact details: only schools can, to maintain security.

We do have FAQs for parents here: http://blog.parentsquare.com/blog/2020/7/15/help-please-frequently-asked-parent-questions

Rating breakdown

Ease of use
Features

Likelihood to recommend: 0/10

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ParentSquare pricing

Starting from
$3000/year
Pricing options
Subscription
Free trial
View Pricing Plans

ParentSquare pricing starts at $3000 per year. Please contact ParentSquare for full pricing details.

ParentSquare features

API
Activity Dashboard
Automatic Notifications
Chat
Collaboration Tools
Communication Management
Instant Messaging
Reporting & Statistics
Third Party Integration
Voice Mail

Call Monitoring (100 other apps)
Call Recording (151 other apps)
Call Routing (113 other apps)
Call Transfer (102 other apps)
Caller ID (93 other apps)
Conferencing (107 other apps)
Contact Management (99 other apps)
Customizable Branding (89 other apps)
Real Time Reporting (88 other apps)
Video Conferencing (105 other apps)

Videos and tutorials

Additional information for ParentSquare

Key features of ParentSquare

  • Campus Notifications
  • Chat / Messaging
  • Classroom Management
  • Mass Notifications
  • Online Payments
  • Parent Portal
  • Report Cards
  • Student Information/Records
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