As a new principal this year, I was extremely pleased to learn that St. Agatha School had Admin Plus up and running before my arrival. Rediker Software has designed a suite of technologies that allow me access to everything from Gradebooks, Attendance Records, Scheduling, Billing and Contact ...Read the full review
After 15 years, we're shelving Rediker and moving to a new SIS. The integration between systems has been rocky and unstable to say the least and we've had to rig and workaround every module. The greatest disappointment is that Rediker claims to be compatible with various mainstream systems (ie: ...Read the full review
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As a new principal this year, I was extremely pleased to learn that St. Agatha School had Admin Plus up and running before my arrival. Rediker Software has designed a suite of technologies that allow me access to everything from Gradebooks, Attendance Records, Scheduling, Billing and Contact Information, to new utilities such as our recently redesigned website and Admin Notify for timely and powerful communications such as All-Calls, Voice and Text Messages. Admin Plus has been designed by educators for educators and holistically meets our needs. We are very pleased with their services.
After 15 years, we're shelving Rediker and moving to a new SIS. The integration between systems has been rocky and unstable to say the least and we've had to rig and workaround every module. The greatest disappointment is that Rediker claims to be compatible with various mainstream systems (ie: Haiku) but then fail to fully deliver and charge us an absurd amount for "customization." Some of the most basic functions and procedures are very hard to intuitively figure out. I often have to call Rediker support just to figure out or remember how to edit fields and run reports. We're a technology-driven school with 1:1 devices in our classrooms. We have plenty of experience with intuitive programs that work and unfortunately Rediker no longer fits into that category.
Our school has been using Admin Plus, Teacher's Plus Gradebook, Plus Portals, and Forms for three years. The first impressions is that different modules have different look and feel. I believe that Rediker has developed software for years but hasn't taken the time to redesign some older modules to work with recent ones. Some newer modules (i.e Portals) work better than older ones. Some modules don't communicate with each other at all which is very frustrating. The underlying database seems to have enough fields and capabilities to be able to accommodate our school. However, in order to customize screens you basically have to go into "programming" mode that is not very intuitive for end users. We have to provide a full-time person to write reports because it is a very technical task. When doing lookups of data, the options are very limited. AdminPlus is pretty slow as we are running the cloud option. After a while this becomes annoying because of the extra seconds on every click that users must go through. Whenever you are trying to do Excel exports or you want to upload files to the portfolio, the files must be placed on a temporary server located at their location. It adds an extra unnecessary step. As a matter of fact, the software is full of unnecessary steps. To first log on in the morning, you have to go to four different screens. When you are finally logged in, you have to go and close the other two windows that the program left open in the logon process. I have to say that technical support is pretty good. They are accessible and knowledgeable. However, we find ourselves having to call them way more than we would wish. The pricing is confusing. Between last year and this year they changed our pricing from school to a per student pricing. We originally bought this software because it was cheaper than Blackbaud. However, I feel that with the nickel and diming in our bills, I am not sure we are saving money. Purchasing a whole school system is a difficult process. We are now in the process of deciding whether to bite the bullet and change again to something else. I wish we would have seen more than the "demo" when we first purchased. The little things about this software will ruin your work day. This is death by a thousand cuts.
I have used this software for over 20 years. We have gone from all "paper and file cabinet" school.... to 90% electronic using Rediker software! The possibilities are endless! Using the Online Forms feature we have gone totally electronic on registration, course requests, numerous forms that previously were submitted via paperwork. Using Adm. Plus we have transitioned into electronic transcripts, report cards, etc... This year we transitioned to the Parent/Student Portals and the gradebook module! The transition was seamless and the parents were very impressed! Our school is over 1,300 students. The tech support is outstanding!
I have used Administrator's Plus for five years at two different schools. Both of them are independent schools, which don't necessarily follow the norm. AP has almost everything you could ask for in a database built in, even when you don't follow the state standards. Need a custom schedule, no problem. Custom reports, not an issue. The training provided along with the purchase of Admin Plus is top notch, and the support doesn't end after the onsite and online training. It continues as long as you are a customer, and stays top notch, no matter how many times you call or email. It's integration with all the other modules and third party software Rediker has available is seamless, as well as the online tools that are provided. The only cons I can think of are its cloud interface (which I understand is going to change in the next year) and the complexity of its report writing. Of course, once you have attended a workshop or spent some time in training, the last issue disappears for the most part, and tech support is always a call or email away, and has always been able to help me through writing a new custom report. Overall I would highly recommend Administrator's Plus to any school or district. If you want a company that listens to its customers, provides plenty of opportunities for training, has excellent customer service and support, and provides software that stays on the cutting edge, look no further than Rediker and their Administrator's Plus School Office Suite.
I have been working with this software for two years now. Yes we have the new version that has "updated" the interface but the software is still a hodge-podge designed system. Custom fields of any size require "SuperDB Tables" that have no easy interface to access and are severely confusing to the end users. Oh and if you use those tables, no alerting on them. The default tabs/fields are limited to 50 characters. The online forms app is painful. Remember those SuperDB tables? You cannot combine them into a single section so you have to create multiple sections to collect data appropriately.
First and foremost, Rediker is a piecemeal system that was obviously developed over the course of time without any sort of major revision to consolidate the numerous products into one cohesive system. At our school we currently use both their AdminPlus (which is terrible) and their PortalsPlus including gradebook (which is a decent system, if you didn't have to suffer through AdminPlus). The AdminPlus (and this is the updated version since we use the cloud) ifs extremely difficult to even get into, including two separate logins just to access the AdminPlus. Using AdminPlus feels like a program from the 90's. It is difficult to navigate AdminPlus because it is a patchwork of coding that leaves the user searching through several levels of menus that make no sense and have no rhyme or reason why a specific item is under the menu. The other crazy quark of this system is the endless need to sync data so that it is current, except that many times this only complicates simple tasks such as collecting grades to print report cards. Trying to make any sense of AdminPlus only gets worse if you try to look for help in their manuals since most of them are dated 10+ years ago and the software has undergone many revisions and updates. Additionally, communication with the support staff generally means that you, the user, will somehow be blamed for the quarks of their system since you were unaware that a setting under several layers of menus was turned on and shouldn't have been. PortalsPlus and Gradebook would really make Rediker an excellent software for schools to use except that you have to put up with AdminPlus. PortalsPlus and Gradebook are both modern and efficient. It is strange to me that AdminPlus and PortalsPlus/Gradebook are even made by the same company since they are so different in functionality. Whereas AdminPlus as I stated above is difficult to use, PortalsPlus and Gradebook are the exact opposite. If we weren't mandated to use Rediker by our diocese we would have chosen another software that isn't so time consuming to use.
We have really been impressed with how much Rediker has moved ahead with Admin Plus and kept up with evolving technologies. Features which have been made available for teachers and administrators offer significant productivity improvements and convenience. In particular, access to our SIS via mobile devices for checking schedules and attendance anywhere with internet connectivity -whether in the hallway or out on the athletic field - allows us to sync and obtain emergency information from anywhere, and this¿ is a huge advantage for us. Integration with other Learning Management Systems (LMSs) has also made the flow of data more timely and efficient. Notre Dame Academy has been using Admin Plus since 1999. I came on in 2005 and have seen the product refined and updated over the years. Although Rediker has grown during this time and added many more staff members, the same level of knowledgeable and courteous help from the Rediker support team is always available. This continues to be one of the most significant advantages for us. Kim Weckbacher, Web and Database Manager Mike Minihane, Director of Technology
Fortunately, customer service is quite good, because this software is the most difficult to use that I have seen in decades. Commands are scattered all over the place and are almost never what you would expect ("New Files" to EDIT information?). The whole thing looks like something from the 1980's. We have been using it for years (we inherited it from a previous ICT manager) and every time it it is still a struggle. The slightest change in a report format requires the intervention of Customer Service; nearly every operation provokes the reaction 'why would it work like that?'
We are living in a time when all schools are looking for a way to save a dollar. We are a small school who services a large diverse economic demographic. Every penny we save counts. We have been using Administrators Plus software since 1991. We've been through many changes and revisions with the company: product name change, expansion of the product line and the transition to a Windows based platform. So what has kept us with the company for over 20 years? Several things: 1. the quality of the product, 2. the variety of options which it offers allowing schools to adapt the program to its budget and its specific needs, 3. the customer service, which is absolutely the best I have ever found, and 4. the bang we get for our buck. Just this year, I left yet another software company and brought more of my business needs to Rediker software. I'm excited about benefits the teacher and parent platform and will bring to our school. Through the years many companies have approached us about using their products., my thought has always been, "Why would I use the second best product?"