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Plum Voice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Voice Automation Solutions
Table of Contents
Plum Voice - 2026 Pricing, Features, Reviews & Alternatives
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Plum Voice overview
What is Plum Voice?
Plum Voice powers automated communications solutions - IVR systems, virtual agents, chatbots, messaging campaigns, etc. - to simplify the most frequent customer interactions. By using low-code tools on a secure, PCI- and HIPAA compliant platform, users can build self-service applications that provide an excellent customer experience at a fraction of the cost of live agents while augmenting current staff needs.
Our clients range from medium- to large-sized enterprises across a wide variety of industries. We help businesses strike the right balance between self-service automation and excellent customer experiences.
With Plum Voice’s cloud platform, developers can choose between Plum DEV to render VXML code, or Plum Fuse low-code tool with drag and drop capability. Both platforms include VoiceTrends to track performance analytics and reporting to maintain and maximize their use through real-time information. Add Plum SecureAssistant or Plum Insight to the package, and you have secure payment and survey options to better support customer experience programs.
With the recent addtions of Plum Chat and Plum Message, users can now find all their automated communications appliations in one place. Plum Chat is a chatbot tool that enables customers to communicate, self-service, self-heal and obtain support in their preferred communication channels - WhatsApp Business, Facebook Messenger, Instagram DM and Twitter DM. Plum Message is an enterprise-level campaign management platform that creates SMS, MMS, Push, and OTT messaging.
Plum Voice’s platform is built on a fault-tolerant and scalable cloud architecture which eliminates on-site hardware and support. It is delivered over a Tier 1 telecom infrastructure with built-in redundancy and designed for 99.9% uptime of your voice applications.
Plum Voice has gone through rigorous audits to achieve PCI-DSS, SOC2 and HIPAA compliance and is also a Visa Verified vendor.
Key benefits of using Plum Voice
The goal is simple. Make your business more accessible and responsive to customers’ needs while improving productivity. It’s simple and easy with products and services from Plum Voice.
With the implementation of interactive voice response (IVR) systems, virtual agents and conversational AI solutions, a business can respond faster to frequently asked questions and enable customers to check their bank balances, activate cards or even take payments via telephone. And, that’s just the beginning!
Reduce Costs and Improve Customer Satisfaction
Plum Voice offers an array of products to aid businesses in building virtual agents and improving traditional IVR technology. By utilizing modern voice automation solutions, business owners can save time and money by creating more efficient and consistent customer interactions and automating simple, repetitive tasks.
Scalable IVR Systems on a Secure AI Platform
With Plum Voice’s cloud platform, developers can choose between Plum DEV to render VXML code, or Plum Fuse low-code tool that is quick and easy to use with drag and drop capability. Both platforms include VoiceTrends to track performance analytics and reporting to maintain and maximize their use through real-time information. Add Plum SecureAssistant or Plum Insight to the package, and you have secure payment and survey options to better support customer experience programs.
Starting price
per month
Alternatives
with better value for money
Plum Voice’s user interface
Plum Voice reviews
Overall rating
4.8
/5
30
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.27/10
5
4
3
2
1
25
5
0
0
0
Rosie G.
Lab Operations Associate
Michael S.
Chief Operating Officer
Ivan P.
Vendor Manager
Derek T.
Solutions Manager
Al B.
President
Matthew H.
Network Support Engineer
Who uses Plum Voice?
Based on 30 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Plum Voice's key features
Most critical features, based on insights from Plum Voice users:
All Plum Voice features
Features rating:
Plum Voice alternatives
Plum Voice
Starting from
200
Per month
Twilio
Starting from
0.01
LiveAgent
Starting from
15
Per month
Zendesk Suite
Starting from
55
Per month
Plum Voice pricing
Value for money rating:
Starting from
200
Per month
User opinions about Plum Voice price and value
Value for money rating:
To see what individual users think of Plum Voice's price and value, check out the review snippets below.
Rosie G.
Lab Operations Associate
Michael S.
Chief Operating Officer
Plum Voice support options
Typical customers
Platforms supported
Support options
Training options
Plum Voice FAQs
Plum Voice has the following pricing plans:
Starting from: $200.00/month
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Plum Voice?
Plum Voice has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Plum Voice support?
Plum Voice supports the following languages:
English
Q. Does Plum Voice offer an API?
No, Plum Voice does not have an API available.
Q. What level of support does Plum Voice offer?
Plum Voice offers the following support options:
24/7 (Live rep), Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base