Plum Voice Hosted IVR Alternatives

Plum Voice Hosted IVR

Automated phone calls and contact center processes

Plum Voice Hosted IVR

How do Plum Voice Hosted IVR alternatives compare?

InfoFlo and Call Center Application stand out as its top competitors based on similarity, popularity and user reviews. When comparing Plum Voice Hosted IVR to its top 71 alternatives, SureTel has the highest rating, with Jet Interactive as the runner-up, and Plum Voice Hosted IVR ranking 16th place. Zendesk has the most reviews with a total of 2,437, while Plum Voice Hosted IVR has 13. Users say SureTel tops the list for value for money followed by VoiceShot, while Plum Voice Hosted IVR comes in 19th. Users also say SureTel and Phonexa are the easiest to use, while Plum Voice Hosted IVR takes 21st place.


How do I choose the best Plum Voice Hosted IVR alternative?

Browse our list of competitors to find the tool that's right for your team and workflow. Filter apps by features, pricing, ratings, integrations, devices and more. Read verified reviews and discover what other people in your industry are using. Compare apps side by side to find the best match for your business.


What are the top 5 alternatives to Plum Voice Hosted IVR?

Filter results


Features


Pricing model


Devices supported


User rating


Organization types


Geographies served


Integrated with


Industry


Company size


Top 71 alternatives

InfoFlo

All-in-One CRM Software Solution

Pricing

Starting from

$99

Value for money

4.6

0.1

4.7

What users say about InfoFlo's value for money

All emails and documents it makes us look like we have all the info...Because we do. Price----absolutely most for the money.

jS

jim S.

A cost effective and simple solution to my problem.

Martin C.

Total

2

23

24

features in common

2

features in common

InfoFlo's unique features

  • Automatic Notifications

  • Accounting Integration

  • Invoice Management

  • Action Item Tracking

Plum Voice Hosted IVR's unique features

  • Status Tracking

  • Lifecycle Management

  • Call Monitoring

  • HIPAA Compliance

Call Center Application

Predictive dialer & call automation for call centers

Pricing

Value for money

4.9

0.2

4.7

What users say about Call Center Application's value for money

Great price for a quality service. Easy to set up and manage.

GF

Gypsy F.

We have benefited not only be reducing costs through canceling our traditional phone service but also greater productivity.

GF

Gypsy F.

Total

5

31

24

features in common

5

features in common

Call Center Application's unique features

  • Automatic Call Distribution

  • Lead Distribution

  • Automatic Lead Distribution

  • Data Import/Export

Plum Voice Hosted IVR's unique features

  • Status Tracking

  • Call Scripting

  • Role-Based Permissions

  • Drag & Drop Interface

Infobip

Omni-channel customer communication and engagement

Features

Total

8

32

24

features in common

8

features in common

Infobip's unique features

  • Multi-Channel Communication

  • Drip Marketing

  • Analytics

  • Push Notifications

Plum Voice Hosted IVR's unique features

  • Call Scripting

  • Biometrics

  • Compliance Management

  • Real Time Data

XCALLY

Omnichannel contact center management

Pricing

Value for money

4.7
4.7

What users say about XCALLY's value for money

The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.

Nouti T.

Our company is now accustomed to this service. It's cost effective compared to other customer service tools in the market hence it is a must have choice for my company.

AR

Anonymous Reviewer

Total

11

54

24

features in common

11

features in common

XCALLY's unique features

  • Queue Manager

  • Help Desk Integration

  • Reporting & Statistics

  • SMS Integration

Plum Voice Hosted IVR's unique features

  • Caller ID

  • Agile Software Development

  • Data Mapping

  • Status Tracking

ROUTEE

Unified communications & transactional emails

Pricing

Starting from

$10.60/month

Value for money

4.2

0.5

4.7

What users say about ROUTEE's value for money

The prices are the cheapest and most reliable I could find for the country I target the most (Malta, EU) but it seems pretty cheap and reliable for other countries as well.

TS

Tony S.

ROUTEE system helped in automating sending SMS messages. Made it easy and cost-effective.

CB

Christos B.

Total

6

66

24

features in common

6

features in common

ROUTEE's unique features

  • Newsletter Management

  • Multi-Channel Communication

  • Event Triggered Actions

  • Reporting & Statistics

Plum Voice Hosted IVR's unique features

  • Status Tracking

  • Call Scripting

  • Data Mapping

  • Computer Telephony Integration

SureTel

Business VoIP service

Features

Total

9

31

24

features in common

9

features in common

SureTel's unique features

  • Meeting Management

  • Contact Management

  • Calendar Management

  • SMS Marketing Managment

Plum Voice Hosted IVR's unique features

  • Compliance Management

  • Agile Software Development

  • Drag & Drop Interface

  • Secure Data Storage

Omnis

(0)

Contact center solution for customer engagement

Features

Total

10

32

24

features in common

10

features in common

Omnis' unique features

  • Performance Management

  • Escalation Management

  • Automatic Call Distribution

  • Real Time Monitoring

Plum Voice Hosted IVR's unique features

  • Caller ID

  • Agile Software Development

  • Drag & Drop Interface

  • Secure Data Storage

uContact

Beautiful Contact Center Solution - Omnichannel - All in One

Features

Total

10

52

24

features in common

10

features in common

uContact's unique features

  • Real Time Reporting

  • On-Demand Recording

  • SSL Security

  • Summary Reports

Plum Voice Hosted IVR's unique features

  • Call Routing

  • Agile Software Development

  • Data Mapping

  • Status Tracking

contactSPACE

Intuitive cloud contact center software solution

Features

Total

9

30

24

features in common

9

features in common

contactSPACE's unique features

  • Performance Reports

  • Email Integration

  • Audit Trail

  • Real Time Monitoring

Plum Voice Hosted IVR's unique features

  • Communication Management

  • Agile Software Development

  • Data Mapping

  • Secure Data Storage

CallVU

(0)

Digital call experience platform for call centers

Features

Total

6

37

24

features in common

6

features in common

CallVU's unique features

  • Digital Signature

  • Customer Experience Management

  • Alerts / Escalation

  • Feedback Collection

Plum Voice Hosted IVR's unique features

  • Text to Speech

  • Call Recording

  • Computer Telephony Integration

  • Caller ID

Phonexa

Cloud-based all-in-one marketing platform

Features

Total

6

33

24

features in common

6

features in common

Phonexa's unique features

  • Lead Capture

  • Data Import/Export

  • Performance Metrics

  • Lead Scoring

Plum Voice Hosted IVR's unique features

  • Status Tracking

  • Call Tracking

  • Data Mapping

  • Computer Telephony Integration

Call Center Studio

(0)

Cloud-based call center management software

Pricing

Value for money

0.0

4.7

4.7

What users say about Call Center Studio's value for money

Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

SO

Saran O.

Value for money is good. It is easy however somebody needs to teach you first.

Gülsen G.

Total

9

39

24

features in common

9

features in common

Call Center Studio's unique features

  • Social Media Integration

  • Email Integration

  • CRM Integration

  • Answering Machine Detection

Plum Voice Hosted IVR's unique features

  • Caller ID

  • Agile Software Development

  • Data Mapping

  • Role-Based Permissions

Freshcaller

Modern Phone System for customer support & sales

Pricing

Starting from

$15/month

Value for money

3.9

0.8

4.7

What users say about Freshcaller's value for money

Get entire call history with cost and recordings. Cost effective compared to larger companies.

Mian M.

I am very undecided whether to buy it also because I would need many licenses and the costs go up.

NA

Nicola A.

Total

7

17

24

features in common

7

features in common

Freshcaller's unique features

  • Activity Tracking

  • Call Reporting

  • Queue Manager

  • Reporting & Statistics

Plum Voice Hosted IVR's unique features

  • Call Scripting

  • Data Mapping

  • Computer Telephony Integration

  • HIPAA Compliance

CloudTalk

Cloud-based call center software for sales and support teams

Pricing

Starting from

$20/month

Value for money

4.5

0.2

4.7

What users say about CloudTalk's value for money

Cloudtalk helps us with communication in our company and also with our costumers, we are very happy. Everything is quick and easy, love it.

MP

Michaela P.

Easy to onboard and setup, easy to use and very cost effective license pricing. Does not charge for incoming calls like it's competitors do.

SD

Simon D.

Total

12

71

24

features in common

12

features in common

CloudTalk's unique features

  • Remote Access

  • Real Time Monitoring

  • Multiple User Accounts

  • Skills Assessment

Plum Voice Hosted IVR's unique features

  • Compliance Management

  • Agile Software Development

  • HIPAA Compliance

  • Text to Speech

PhoneBurner

Power dialer & outbound sales acceleration software for SMBs

Pricing

Starting from

$149/month

Value for money

4.7
4.7

What users say about PhoneBurner's value for money

It's simple, fast, customer support and onboarding is great. Plus, it rakes in money like you wouldn't beleive.

Christopher O.

The price point is just too high for an ordinary user. PhoneBurner should consider making smaller subscriptions for normal people, because they have a good thing going and could make more out of it.

SC

Sophia C.

Total

4

57

24

features in common

4

features in common

PhoneBurner's unique features

  • Lead Assignment

  • Task Scheduling

  • Lead Distribution

  • Call Disposition

Plum Voice Hosted IVR's unique features

  • Secure Data Storage

  • Call Scripting

  • Lifecycle Management

  • Computer Telephony Integration

VoiceShot

Auto attendant cloud phone system

Features

Total

12

43

24

features in common

12

features in common

VoiceShot's unique features

  • Email Notifications

  • Customizable Caller ID

  • Appointment Management

  • Mobile Alerts

Plum Voice Hosted IVR's unique features

  • Communication Management

  • Agile Software Development

  • Drag & Drop Interface

  • Status Tracking

NICE inContact

Cloud Contact Center Software

Pricing

Starting from

$100/month

Value for money

3.9

0.8

4.7

What users say about NICE inContact's value for money

We also have to pay that cost every month, forever or until we choose a different solution. Premise based might be a better value for our operation if we have a chance to choose again.

EN

Eric N.

The soft-phone licensing was a pain but it has now been eliminated and it has been replaced with a WEBRTC integrated phone.

RH

Rick H.

Total

7

40

24

features in common

7

features in common

NICE inContact's unique features

  • Feedback Collection

  • Feedback Management

  • Gamification

  • CRM Integration

Plum Voice Hosted IVR's unique features

  • Call Recording

  • Data Mapping

  • Computer Telephony Integration

  • Lifecycle Management

RingCentral Contact Center

The Collaborative Contact Center solution from the industry

Pricing

Value for money

4.0

0.7

4.7

What users say about RingCentral Contact Center's value for money

Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.

CM

Carla M.

I really enjoyed this tool, and like the idea of having a virtual fax. The cost does not justify keeping a unnecessary tool.

FD

Frank D.

Total

6

36

24

features in common

6

features in common

RingCentral Contact Center's unique features

  • Historical Analysis

  • Customizable Reporting

  • Auto-Dialer

  • Predictive Dialer

Plum Voice Hosted IVR's unique features

  • Text to Speech

  • Call Tracking

  • Data Mapping

  • Computer Telephony Integration

Five9

Cloud contact and call center software

Pricing

Starting from

$100/month

Value for money

4.0

0.7

4.7

What users say about Five9's value for money

Offers a lot of customization for reporting and customer support was helpful when I called in. UI is a little outdated, but overall great value for the price.

JR

Josh R.

Very responsive account management. Monthly billing plan so you can scale up and down users easily to manage costs.

AR

Anonymous Reviewer

Total

12

61

24

features in common

12

features in common

Five9's unique features

  • Surveys & Feedback

  • Self Service Portal

  • Queue Manager

  • Real Time Analytics

Plum Voice Hosted IVR's unique features

  • Caller ID

  • Agile Software Development

  • HIPAA Compliance

  • Status Tracking

Twilio

Voice and messaging for your web and mobile applications

Pricing

Starting from

$0.01

Value for money

4.3

0.4

4.7

What users say about Twilio's value for money

I like how reliable the services is, which is a major draw and value for money with the costs. At occasional times when there are issues, they are resolved speedily.

AR

Anonymous Reviewer

The costs are probably the single best thing about Twilio.

GW

Gary W.

Total

4

9

24

features in common

4

features in common

Twilio's unique features

  • CRM Integration

  • Reporting & Statistics

  • Queue Manager

  • Chat

Plum Voice Hosted IVR's unique features

  • Secure Data Storage

  • Call Routing

  • Real Time Data

  • Computer Telephony Integration

GoToConnect

The first-ever truly unified voice and video solution.

Pricing

Starting from

$19.95/month

Value for money

4.5

0.2

4.7

What users say about GoToConnect's value for money

Jive's products and services are very cost competitive while offering the latest technology.

DG

Desiree G.

Jive is extremely cost competitive and willing to accommodate their clients' needs.

DG

Desiree G.

Total

6

21

24

features in common

6

features in common

GoToConnect's unique features

  • Uptime Monitoring

  • Multi-Location

  • Chat

  • Conferencing

Plum Voice Hosted IVR's unique features

  • Text to Speech

  • Caller ID

  • Drag & Drop Interface

  • Data Mapping

Bitrix24

100% free CRM, collaboration and communication tool suite

Pricing

Starting from

$24/month

Value for money

4.2

0.5

4.7

What users say about Bitrix24's value for money

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.

Irfan A.

They are responsive in their support. I enjoy how the various functions are available to low-price users.

AW

Anna W.

Total

9

90

24

features in common

9

features in common

Bitrix24's unique features

  • Feedback Collection

  • Document Storage

  • Pipeline Management

  • Gantt Charts

Plum Voice Hosted IVR's unique features

  • Call Scripting

  • Agile Software Development

  • Compliance Management

  • Real Time Data

LiveAgent

Great customer service starts with better help desk software

Pricing

Starting from

$15/month

Value for money

4.7
4.7

What users say about LiveAgent's value for money

Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end.

Dave L.

I like their complete package, its really beneficial for small to mid sized organizations, the features are premium and theres definately value for money. I would recommend LiveAgent.

AR

Anonymous Reviewer

Total

10

119

24

features in common

10

features in common

LiveAgent's unique features

  • Customer Profiling

  • Configurable Workflow

  • Workflow Management

  • Support Ticket Management

Plum Voice Hosted IVR's unique features

  • Call Tracking

  • Agile Software Development

  • Compliance Management

  • Secure Data Storage

Zendesk

Service-first CRM company that builds support & sales tools

Pricing

Starting from

$5/month

Value for money

4.1

0.6

4.7

What users say about Zendesk's value for money

Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

TA

Tommaso A.

For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Total

9

98

24

features in common

9

features in common

Zendesk's unique features

  • Customizable Templates

  • Custom Forms

  • Lead Management

  • Email Notifications

Plum Voice Hosted IVR's unique features

  • Call Scripting

  • Biometrics

  • Compliance Management

  • Role-Based Permissions

Kixie

Ultra-reliable, easily-automated calling & texting for sales

Pricing

Starting from

$29/month

Value for money

4.7
4.7

What users say about Kixie's value for money

Very excited about this company and can see the value with how much money it can save our company.

MS

Margie S.

Saved us a ton of money for a simple trackable dialer.

Rowdie Mitch G.

Total

6

27

24

features in common

6

features in common

Kixie's unique features

  • Sales Reporting

  • Customer Accounts

  • Activity Tracking

  • Third Party Integration

Plum Voice Hosted IVR's unique features

  • Text to Speech

  • Communication Management

  • HIPAA Compliance

  • Drag & Drop Interface

Talkdesk

The world's leading cloud-based contact center software.

Pricing

Value for money

4.5

0.2

4.7

What users say about Talkdesk's value for money

The system is easy to use and it's exciting to see Talk Desk continue to invest in innovation. We're very likely to continue our Talk Desk partnership.

CH

Chris H.

Reasonable pricing model that supports our needs.

AR

Anonymous Reviewer

Total

13

58

24

features in common

13

features in common

Talkdesk's unique features

  • Predictive Dialer

  • Data Import/Export

  • Widgets

  • Real Time Reporting

Plum Voice Hosted IVR's unique features

  • Data Mapping

  • Biometrics

  • Lifecycle Management

  • Call Scripting

Jet Interactive

Call tracking system

Features

Total

6

23

24

features in common

6

features in common

Jet Interactive's unique features

  • Sales Tracking

  • Event Triggered Actions

  • Activity Tracking

  • Archiving & Retention

Plum Voice Hosted IVR's unique features

  • Text to Speech

  • Call Scripting

  • Data Mapping

  • Computer Telephony Integration

Servetel

Communication management solution

Features

Total

9

34

24

features in common

9

features in common

Servetel's unique features

  • Web Analytics

  • Multi-Campaign

  • Contact Management

  • Analytics

Plum Voice Hosted IVR's unique features

  • Caller ID

  • Agile Software Development

  • Data Mapping

  • Role-Based Permissions

Vozy

Voice AI platform for enterprises

Features

Total

5

12

24

features in common

5

features in common

Vozy's unique features

  • Chat

  • Conversion Rate Optimization

  • Voice Mail

  • Analytics

Plum Voice Hosted IVR's unique features

  • Secure Data Storage

  • Call Scripting

  • Real Time Data

  • Data Mapping

NUACOM

All-in-one Cloud Phone System for SMBs

Pricing

Starting from

€9.99/month

Value for money

4.6

0.1

4.7

What users say about NUACOM's value for money

Excellent quality calls with major cost savings.

CO

Cian O.

Great cost saving and customer support with accessible helplines.

JM

John M.

Total

8

29

24

features in common

8

features in common

NUACOM's unique features

  • Real Time Monitoring

  • Mobile Integration

  • Automatic Call Distribution

  • SMS Marketing Managment

Plum Voice Hosted IVR's unique features

  • Compliance Management

  • Agile Software Development

  • Drag & Drop Interface

  • Role-Based Permissions

Aircall

Phone system for support and sales teams

Pricing

Starting from

$30/month

Value for money

4.0

0.7

4.7

What users say about Aircall's value for money

Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.

JB

Jonathon B.

The application is very much cost effective in comparison to the features it provides.

MK

Murali K.

Total

11

64

24

features in common

11

features in common

Aircall's unique features

  • Multiple User Accounts

  • Filtered Views

  • Tagging

  • Receiving

Plum Voice Hosted IVR's unique features

  • Communication Management

  • Agile Software Development

  • HIPAA Compliance

  • Text to Speech

Ameyo

All-in-one Contact Center Software

Pricing

Value for money

3.6

1.1

4.7

What users say about Ameyo's value for money

Need better resolution rate(SLA). Lacks updating its clients about new features and pricing.

KP

Karan P.

The most cost effective contact center solution available in the market right now.

JM

Jacob M.

Total

5

43

24

features in common

5

features in common

Ameyo's unique features

  • Single Sign On

  • SMS Integration

  • Data Filtering

  • Email Integration

Plum Voice Hosted IVR's unique features

  • Secure Data Storage

  • Call Scripting

  • Real Time Data

  • Computer Telephony Integration

RingOver

100% cloud phone for startups and SMBs

Pricing

Starting from

€19/month

Value for money

3.9

0.8

4.7

What users say about RingOver's value for money

While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.

SK

Santosh K.

Easy to use and inexpensive telephone solution for France.

JW

James W.

Total

11